Name: Casumo Casino
Operator: Casumo Services Limited
Launch Date: 2012
Licence: UK Gambling Commission and Malta Gaming Authority
Min Deposit: £5
Min Withdrawal: £10
Max Withdrawal: No Limit
Withdrawal Pending Period: A few hours
SOFTWARE AND GAMES
Total Slots: 2,900 +
Total Suppliers: 110
About This Site
Casumo is an independent online slot site that has been operational in the UK since it launched in 2012 with a ground-breaking immersive theme. Their slots catalogue is huge – well over 2,000 games – and the quality of their website, app and promotions program sets them apart from rivals. This is a true top tier casino with lots of class and in particular, slots fans will also love their hourly reel races with £1,000s in prizes for top places on their leaderboards.
Is Casumo Legit?
Yes, Casumo is a legit online casino. The brand is owned and operated by Casumo Services Ltd, a company registered in the European gaming jurisdiction of Malta and licensed by the Malta Gaming Authority and the UK Gambling Commission.
Here is their licensing information:
Casumo Services Ltd run just one slot site, Casumo.com, which is available in multiple regulated and ‘grey’ markets including Sweden, Norway, Finland, Germany, Spain, New Zealand and Ontario Canada.
In March 2021, Casumo was sanctioned by the UK Gambling Commission for Anti-Money Laundering and Responsible Gambling failings and received a fine of £6 million. The company co-operated fully with the investigation and has not received any further sanctions since. Read more here.
Website, Sign Up and Account Verification
Casumo is a top-quality, modern website with a clean and simple design. It is easy to find your way around with the main functions – log in, sign up, casino, live casino and sports – all easily available at the top of the home screen as shown here:
Since its launch this brand has prided itself on being unique. Previously the website and loyalty program were ‘immersive’ with a cartoon-style ‘sumo’ character fronting the show, but this aspect of the experience has since been toned down for being too ‘child-friendly’. Nevertheless, with its blend of purple, lilacs and whites, Casumo still retains a sharpness and style that sets it apart from competitors today. Furthermore, throughout the website, account pages and communications the user journey is clear and easy to follow.
WHAT OUR REVIEWER SAYS
Sign up is a simple 3-step process carried out in a pop-up window. Email, password and then personal details including name, address and date of birth, can all be filled in within 90 seconds. It is certainly quick and easy to follow as you can see in this screen shot.
In our own testing we were able to sign up and start playing without providing any verification documents. This is because Casumo carries out checks behind the scenes against electoral register and other publicly-held data, to confirm your age.
However, if you make significant deposits and / or attempt to withdraw, you will be required to verify your account. This can be done via your account pages where you can use any the following documents to prove your identity, address and age:
- Passport or driver license to verify your identity and age
- Utility bills or council tax bills to verify our address
- Bank card scan to verify your payment method
WHAT OUR REVIEWER SAYS
We found this part of the Casumo experience to be needlessly tricky. Casumo are very strict on the format of documents sent in – your statements must appear with all four corners showing, and you must now be shown holding up your driver license in a photo. We were also asked to send in our documents rather than upload them through our account page and the response was slow. It took over 24 hours to verify our account in total.
In fact, through further research we found that Casumo are known for being slow with account verification and source of wealth checks – check out the complaints on Trust Pilot relating to this issue.
Bonuses and Promotions
First time depositors at Casumo get the following bonuses:
- 100% match up to £25
- 20 Book of Dead Spins
The bonuses here, including winnings paid out from free spins, come with a 30x wagering requirement and the minimum deposit to qualify is £10. The maximum you can bet with bonus funds is £5 per spin.
WHAT OUR REVIEWER SAYS
This is not the same blockbuster level of sign-up offer as you will find at other slot sites like those on White Hat Gaming for example. However, it is a nice, simple bonus with favourable wagering requirements – 30x is competitive, though not as good as the ‘no wagering’ offers found at Play OJO. Additionally, free spins on Book of Dead are always a treat – this is a classic high variance game from Play n Go.
More Promotions at Casumo
The loyalty rewards at Casumo are a big part of the experience here and one of the reasons for the sites enduring appeal.
All bets placed in the live casino or on slot games are rewarded with loyalty points. These points go towards filling up a progress bar which triggers a level up when full. At each level the rewards get bigger and better, with free spins, deposit bonuses and cash drops being the principle advantages.
The size of the Casumo site is such that on a daily basis they hand out over 30,000 rewards like these, and over 350,000 free spins each year!
Casumo’s original loyalty program has been diluted somewhat and unfortunately it is not as strong as it used to be. It is not made clear on the site how much wagering is required to move between levels, and when we asked customer support we were told that the information is not given out. Nor are there any guarantees to say what you will receive at each level.
This feels like a downgrade to us and it was disappointing. However, we did notice that we moved quickly from level 1 to level 2 with our sign up offer and received free spins in return.
Casumo Reel Races
Another important feature of the Casumo experience are Reel Races, also known as Slots Tournaments. They add another level of jeopardy to your slots play and give you the chance to win extra prizes on top of what you win in the games.
How do they work?
- Unlike other sites, at Casumo the races are timed, with a limited number of spin for each player.
- The tournament leaderboards are easily visible from your game screen.
- The TOP 10 players are GUARANTEED a prize at the end of the race.
- Reel Races regularly feature the latest releases so you get to enjoy new games are you enter the race!
- On average there are more than 40 race per day!
- All races are opt-in, taking place between midnight and 6pm (twice per hour) and 6pm and midnight (6x 50-minute races).
- Every day at 8pm there is a MAIN EVENT tournament with a grand cash prize to play for.
For slots fans, the Reel Races are a big reason to play at Casumo, so if you do join then we recommend that you check them out for yourself. This screen shot shows a Candy Stars reel race in action with the leaderboard displayed on the left of the standard game screen.
Finally, check out the Dashboard on the account page at Casumo. This gives you a really good snapshot of your current status, including any Reel Races you are involved in and how far you have to go to complete your next level.
Slot Game and Software
Online Slots at Casumo
Without question, one of the highlights of Casumo is their slot catalogue. It features over 2,000 games in total, covering all the biggest and best game providers and many of the smaller studios too. Names include NetEnt, Microgaming, Big Time Gaming, Relax Gaming, No Limit City, Thunderkick, ELK Studios, Play n Go, Push Gaming, Blueprint Gaming, Quickspin, WMS, Hacksaw Gaming and Yggdrasil.
Casumo also has a wide choice of Progressive Jackpots including the big games like Mega Moolah and Mega Fortune, Dream Drop Jackpots from Relax Gaming, and the Jackpot King Network from Blueprint Gaming. You can also enjoy the full range of Daily Drop and Must Drop jackpots from Red Tiger.
WHAT OUR REVIEWER SAYS
We really enjoyed browsing through the games menu at Casumo. There is a lot to take in but it’s easy to search by game name or provider, and the main game menu pages displays the highlights really clearly, including Popular, Top New Games, Casumo Loves, Drops and Wins, Megways, Must Drop Jackpots and Slingo Games.
Other Games at Casumo
Being a totally modern casino, Casumo also offers a full range of live dealer tables from Evolution Gaming, Playtech and Pragmatic Play. Each of the tables is hosted by a professional croupier and responds to your screen size and the device you are playing on. So if you want to take a break from the reels then you can double down on various Blackjacks, go red or black on Roulettes, play it simple in 3 card poker, or test your luck in the gameshow suite where Dream Catcher, Deal or No Deal, Crazy Time and Monopoly Live are all available.
Playing on live tables also earns you loyalty rewards and players who bet regularly on these products will receive Casumo bonuses that are accepted on them too.
Here are the highlights:
- Live Roulette – 29 tables including Lightning Roulette, Mega Fire Blaze Roulette, Speed Roulette, Who Wants To Be a Millionaire Roulette and American Roulette
- Live Blackjack – 28 tables including Infinite Blackjack, Lightning Blackjack, Power Blackjack, Blackjack Ruby, Unlimited Blackjack and Blackjack Ruby
- Live Baccarat – 17 tables including Speed Baccarat and Baccarat Squeeze
- Gameshows – 21 formats including Monopoly Live, Dream Catcher and Crazy Time
WHAT OUR REVIEWER SAYS
Just like the slots catalogue at Casumo we found the live casino area to be high quality and packed with games. Evolution Gaming is the primary provider and the quality of their products is second to none.
Casumo Casino App
Casumo also has an app available for Android and Apple phones. All the same slots and live dealer games are available on the app as you find on the website and the cashier service is the same as well.
WHAT OUR REVIEWER SAYS
We downloaded and installed the app through a 5G connection in under 3 minutes so it is really quick and convenient to install. The app uses the same log in as the website so you can start playing right away. You can also see your ‘Level Up’ progress bar at all times at the top of the screen so you’ll know how far you are from unlocking the next level. Here is how it looks on an Apple iPhone.
The Casumo app has an average score of 3.6/5 in the app store which is surprisingly low. In fact, looking at the comments, most were complaints about the support service rather than the app itself. If are wondering whether its worth the download, consider that it takes under a minute to download and once it’s there the whole experience is just one click from your home screen.
What We Like
Huge slots catalogue - over 2,000 games
Daily reel races integrated with games
Cashier accepts Paypal payments
Mobile app with full game catalogue
Trusted UK operator since 2012
What We Don't Like
Sign up offer is smaller than most
Account veriifcation was slow
Live chat uses AI bot
Casumo has a wide choice of payment options. All transactions are carried out over a totally secure connection and deposits start at just £5 (for bank cards).
Here are your deposit options with fees and transfer times:
|Minimum Deposit||Max Deposit||Processing Time||Fees|
Withdrawals are processed quickly here too. Here are the withdrawal times and fees.
|Minimum Withdrawal||Max Withdrawal||Processing Time||Fees|
|Visa||£1||£5,000||Up to 5 days||Zero|
|Mastercard||£1||£5,000||Up to 5 days||Zero|
|Bank Transfer||£10||£5,000||Up to 5 days||Zero|
WHAT OUR REVIEWER SAYS
One feature we particularly liked about Casumo was the low minimum deposit and withdrawal limits. Just £5 for deposits on bank cards, and just £1 on bank cards for withdrawals. Keep in mind though that any withdrawal under £10 comes with a £3 fee.
Before you can make a significant withdrawal you will be asked to verify your account, so we recommend providing your ID documents as soon as you can if you plan to be a regular Casumo player and make withdrawals.
Overall, we found the cashier to be efficient and easy to use. Casumo also offer a wider choice of services than competitors with both Apple Pay and Paypal options available.
Casumo support are available on live chat or email. This is a 24/7 service available via the Contact Us link on the website. At time of writing there was no phone support service available at Casumo.
WHAT OUR REVIEWER SAYS
Our experience of support at Casumo was a mixed one. Here are some of the issues we encountered.
Firstly, Live chat was initially with an AI Bot – this is a frustrating experience as they don’t always understand your question and you frequently get passed onto an agent after a minute of two of misunderstandings. At that point, the real agents are quite slow to respond – normally 5 minutes or more, so the whole experience was quite trying.
A few days after registration and first deposit we were asked to verify source of funds through the account message system, but when we queried it with an agent on live chat they did not know why were being asked for that information and told us to ignore the message. This took up our time and left us a bit confused as to what the original message had been posted for – was it a mistake?
We also used the email contact route and found the response time was slow, sometimes even overnight, but always a few hours minimum.
But our biggest bugbear was account verification. This was extremely slow and we had to re-send our documents several times before they were accepted. In total it took over 24 hours to complete this process.
It wasn’t all bad though. Generally the live chat agents were well-informed. And we also found the comprehensive FAQ section to be very useful. They cover everything from your account and the cashier to main terms and conditions, technical queries and licensing information.
Recommended Sites Like Casumo
If you like Casumo and want to try another site like it, why not take a look at these two chosen by our writers.
Duelz – Another new slot site, this time from the SuprPlay label, like Casumo Duelz also has a fully integreated and automated tournament feature, but this time for battles between just 2 players. You ‘duel’ against other players and earn bonuses. They also offer over 1,000 slots to play and new depositors get 100 free spins on Book of Dead games. Deposit and play Paypal slots here on mobile or desktop.
MrPlay – On the Aspire Global label, MrPlay casino has over 700 slots from a broad range of suppliers including WMS, Blueprint, Yggdrasil and NetEnt. New depositors get 100 free spins and a 100% match up to £200. You can deposit with Paypal, Trustly and Neteller, and withdraw a minimum of £10.
In many ways, Casumo is the perfect modern casino. Its launch in 2012 marked a new era in online gambling sites thanks to its innovative approach to branding and customer loyalty. Now, a decade on, it continues to lead the way with a bold appearance and continued focus on providing an enhanced experience for slots players thanks to its highly rewarding reel races and regular level-ups and rewards.
That’s our take on Casumo. Now find out for yourself!
- Yes, you can play the games at Casumo for free. However, due to UK regulations you will need to register an account and verify your age first. This takes just a few minutes and ID checks are usually done behind the scenes. Once your ID is verified you can start playing slots for free. Remember, prizes are paid out in demo money, not real cash.
- The minimum deposit at Casumo is £10.
- Withdrawals are processed at Casumo in under 2 hours provided you have submitted the required documentation. Thereafter it will depend on the cashier service you are using. Bank cards take 3 to 5 days whilst eWallets like Paypal provide almost instant withdrawals.
- Yes, Casumo is an excellent online casino that has been around since 2012. It provides a high quality gambling experience with over 2,000 slots, live dealer tables and a sportsbook. You can find out more in this Casumo Casino review.
- Casumo.com is owned by Casumo Services Ltd, registered in Malta and licensed by the UK Gambling Commission and the Malta Gaming Authority.
- Yes, Casumo has a full range of Megaways™ games including those by Big Time Gaming as well as their partners Blueprint Gaming, WMS, Relax Gaming, Red Tiger and many more. Games include Bonanza, White Rabbit, Gonzo’s Quest, Who Wants To Be a Millionaire and Wheel of Fortune.