Website UX & Registration 8/10

10bet is a sportsbook first and foremost so it doesn’t look or feel like a traditional casino. The design style is less colorful than modern slot sites like Casumo or MrQ for example. Personally, that doesn’t bother me, but some punters may not take to it.

Putting aside the underwhelming branding, the website layout itself is uncomplicated and easy to navigate. You can jump to the casino section from the menu at the top of every page. From there you can easily move through game categories using a sub navigation menu for slots, jackpots, live dealer and other groups.

Elsewhere, all the important information pages like terms and conditions, betting rules and responsible gambling were easily located via the footer of the site.

And from a tech point of view, the website loaded quickly on both desktop and mobile during our testing session. Over 2 hours there were never any glitches through registration and deposit to gameplay and withdrawal.

Registration and First Deposit

Sign up at 10bet will take less than 2 minutes to complete through a form that pops up in front of the main site when you click the Join Now button. The following information is required to set up an account:

• Full Name
• Date of Birth
• Full Address
• Phone Number
• Username
• Email
• Password

To ensure that your account is set up and you can make a deposit without delay make sure that all the information you provide is correct.

Online Slots 8/10

Game Catalgoue and Providers

The slot selection at 10bet Casino is varied. There are a little over 1,000 games in total from some of the biggest providers in the business like NetEnt, Playtech, Pragmatic Play, Play n Go, Inspired, Quickspin and Blueprint Gaming.

This will be enough for most casual slots players but if you are a die-hard fan of developers like Hacksaw, Nolimit City, Big Time Gaming and Relax Gaming and their super high-variance slots then you will not be satisfied here.

Helpfully, the games are divided into categories in the menu: Premium, Trending, New, Megaways, Drops and Wins and Jackpots. And you can also search by game name. However, there are no filters to search by game provider, variance, game type or theme. With over 1,000 games to explore, that makes it hard to look for new slots you might like.

This is what you will find in each slots category:

New Slots – the ‘new’ area in the game catalogue is well-stocked with recent releases that shows 10bet keep their catalogue up to date and add new titles as soon as they are released.

Megaways Slots – there are 65 Megaways slots including popular titles like Ted Megaways, Curse of the Werewolf Megaways and Big Bass Bonanza Megaways. 

Jackpot Slots – there are close to 80 progressive jackpot games at 10bet including famous Playtech games like Gladiator Jackpot, Age of Gods series and Frankie Dettori’s Magic Seven Jackpot.

Slingo Games – there are NO Slingo games at 10bet. If you are looking to play the bingo-slots hybrid, check out our recommended Slingo Sites.

Live Dealer 8/10

The Live Dealer selection at 10bet is very good with games from industry leading provider, Evolution Gaming, and Playtech. Both providers have their own lobby which pops open from the 10bet site and offers every live casino format including Blackjack, Roulette, Baccarat and Sicbo, Poker and Gameshows.

The tables are pooled with 1,000s of other casinos worldwide so they are always busy and there is a wide range of stakes to suit all players from 10p up to £5,000 per hand.

Loyalty Promotions 8/10

The loyalty rewards at 10bet are another good reason to play here.

Unlike many of the white label slot sites we review which run networked loyalty programs, 10bet is an independent sportsbook and casino which means it runs its own offers that you don’t find elsewhere.

There are usually several promotions each month that will suit slots players. Typically, these include £5 cash rewards for wagering £75 on new and popular slots, or simple deposit match bonuses of 25% for depositing up to £100.

Players can also enter the regular Drops and Wins tournaments run by Pragmatic Play that are available at many UK casinos. These are particularly popular because of the multi million GBP prize pools.

Cashier Options 9/10

10bet has a good selection of deposit and withdrawal options so most slots players will be satisfied with what is available. There are no charges on any transactions and the minimum deposit and withdrawal levels are very fair.

Here is a summary of the methods available and the fees and thresholds.

Payout Speed 7/10

The support team at 10bet told me that withdrawals can take up to 48 hours to be processed, though in reality the time period is much quicker than this.

Remember that once 10bet has processed your withdrawal then your payment provider will also have to process the transaction. eWallets payments like Paypal, Skrill or Neteller are processed instantly, but bank payments through Visa, Mastecard and Maestro can take up to 5 days, though they are usually under 24 hours. Paysafecard is NOT available for withdrawals.

Customer Support 8/10

Customer Support at 10bet is of a high standard as you would expect from an established online sportsbook in the UK.

You can reach the team on email, phone and live chat at the following times.

• Email: support@10bet.co.uk – any time
• Phone: 0800 520 0079 (UK) – 8am to 11pm daily
• Live Chat: On Site – 8am to 1am daily

I contacted the support service on several occasions whilst researching this review. The response time was always under 2 minutes which is very good and the support team were always friendly and knowledgeable.

The only drawback for customer support at this casino is the limited opening hours for phone and live chat which will be frustrating for anyone who plays during the small hours.

KYC Process 9/10

Know Your Customer (KYC) is mandatory at all online casinos in the UK. It is the process by which an operator verifies your age, ID and source of funds when required. You can learn more in this article.

Some verification checks are done behind the scenes when you register your account by referencing open-source databases like the electoral role. However, when certain deposit and withdrawal thresholds are reached you may be required to submit personal documents.

10bet have made this process easier by setting up a document upload tool in your account. You can reach it by clicking the Account Verification link under your name at the top of the screen once you have logged into the site.

This is more efficient and secure than the process at rival casinos who request the documents on email.