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- Sign Up Offer7
- Website UX & Registration9
- Online Slots10
- Live Dealer9
- Loyalty Promotions9
- Cashier Options6
- Payout Speed7
- Customer Support6
- KYC Process8
- License & Reputation8
Overall Score: 7.9
How We Score Slot SitesSlot sites are all assessed on 10 criteria and scored out of 10 on each. We register, deposit and play with real money so that we can give you an accurate assessment of the player experience. You can read more about our review process here.
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Review Written by: Editor, All Slot Sites
Date Published: 12th May 2020
BacanaPlay has been live in the UK in 2019. It is a casino from the Skill on Net team who also brought us the ground-breaking Play OJO casino. The word ‘Bacana’ means ‘cool’ or ‘nice’ in Portuguese and in that sense BacanaPlay is everything you would expect it to be – cheerful, fun, friendly, generous and packed to the rafters with a huge selection of over 4,000 of the very best slots.
What We Liked
- Big slots selection with search and filter system to find games by volatility and RTP
- Great-looking website with fun, upbeat theme
- Live dealer tables from FIVE providers including Evolution and Pragmatic Play
- Huge jackpots choice – 362 games to choose from
- £10 minimum deposit
What We Didn't like
- High wagering requirements on free spins winnings
- £20 minimum withdrawal
- Fewer cashier options that most rival sites. No Neteller or Skrill.
- Live chat was poor with a very slow response time
- Wagering requirements and rewards system was hard to understand
- Established: 2019
- Operator: Skill on Net
- Head Office: Office 1/5297 Level G, Quantum House, 75, Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta
- White Label: Yes
- Contact: Live Chat
Slot Site Comparer
How does BacanaPlay match up against its rivals on key stats? We matched BacanaPlay against other similar sites to help you decide where to play.
|Slot Site||Operator||Our Score||Established||Min Deposit||Min Withdrawal||Total Slots||Total Providers||Total Jackpots||Megaway Slots||Slingo Games|
|Duelz Casino||SuprPlay Ltd||7.8||2018||£20||£20||2,000 +||100 +||44||65||0|
|Betfred Games||Petfre Ltd||7.2||2005||£5||£5||500 +||35||250||88||0|
|Slotnite||White Hat Gaming||7.5||2019||£10||£10||1,000 +||30 +||158||43||37|
|Temple Nile||White Hat Gaming||7.4||2018||£20||£20||1,500 +||100||144||140 +||33|
|Play OJO||Skill-On-Net||8.4||2017||£10||£1||4,500 +||66||368||151||59|
|Mr Q||Lindar Media||7.5||2018||£10||£10||700 +||20 +||80||50||37|
|Dream Vegas||White Hat Gaming||7.6||2018||£20||£20||1,500 +||99||80||140 +||35 +|
|Voodoo Dreams||SuprPlay Ltd||7.8||2018||£20||£20||900 +||90||44||65||0|
|PlayGrand||White Hat Gaming||7.3||2014||£10||£20||1,000 +||108||79||170||35|
|BacanaPlay||Skill on Net||7.9||2019||£10||£20||4,200 +||66||370||155||58|
Sign Up Offer 7/10
- 100% up to £50
- 25 free spins on Book of Dead by Play n Go
The minimum deposit to qualify for this bonus is £10. The wagering requirements are 30x the bonus PLUS the deposit for the match bonus and 60x the free spins winnings.
If you are looking to deposit between £10 and £50 at BacanaPlay then this is a good deal for you, though we advise that the wagering requirements on the free spins are higher than you find at most other sites. If you are looking for better terms then you could try Play OJO where you get 80 Book of Dead spins with NO wagering requirements instead.
For those looking to deposit more than £50 this offer will fall short. Alternatives include Temple Nile where the bonus is capped at £500, or Dream Vegas where the cap is £300.
Here is how BacanaPlay sign up bonus compares with alternative deals in the UK right now.
Alternative Sign Up Offers For You
|Slot Site||Min Deposit||Free Spins||Match Bonus||FS WR*||Bonus WR*||Max Cashout|
|Slotnite||£10||100||100% up to £100||35x||35x||£50|
|Temple Nile||£20||60||100% up to £300||40x||40x||£20 for free spins|
|Luckland||£20||50||100% up to £50||40x||40x||£100|
|Dream Vegas||£20||150||100% up to £300||35x||35x||£100|
|Voodoo Dreams||£20||100||100% up to £50||45x||30x||£500|
|BacanaPlay||£10||25||100% up to £50||60x||30x||Unlimited|
|Casumo Casino||£10||20||100% up to £25||30x||30x||Unlimited|
*WR = Wagering Requirements
Website UX & Registration 9/10
Bacana Play is certainly eye-catching. Like its sister site, Play OJO, it puts fun at the heart of everything it offers. This is a modern casino with a bright colorful site. The home page – screenshot below – is absolutely stacked with information including the sign-up offer, the most popular games, a news wall with latest events and a scrolling list of game providers. I found it a little overwhelming and unnecessarily busy in places, but it serves its purpose. Unusually, the burger menu is situated top right rather than top left which made it a little hard to find when you first arrive. And to confuse things further it switches to the left once you area logged in, so watch out for that.
Unusually for a gambling site there is a big picture showing the Bacana Play team and a profile of key members on the About Us page. I’ve not seen this approach before but it does add to the sense that this is a friendly, trustworthy site.
Sign up is a 3-step process. The form is nice and easy to read and takes about 90 seconds to complete. You will be required to enter your mobile number and use an SMS code sent to your phone to verify it. This is unusual but a feature of Skill on Net sites. It adds another step to the registration process but takes just seconds and as long as you have your mobile to hand it’s no bother.
Once registered you can deposit, withdraw, upload verification documents and set limits all through your account pages. It’s easy to use, though the bonus information was a little confusing. My £10 match bonus was displayed under ‘ACTIVE BONUSES’ but I could not find my free spins. Eventually I found them displayed as a ‘Reward’ in the main drop-down menu. I needed to click there to activate them and start playing.
I also found the display of wagering requirements in my account to be confusing too. Instead of simply displaying them as a cash amount, BacanaPlay display wagering requirements as ‘Redeem Points Required’.
In this case, my £10 welcome bonus is subject to a 30x wagering requirement of bonus plus deposit, or £600 in total (30x £20). To redeem 0.5 points I must wager £1. Therefore, my wagering requirements are displayed in my account as 300 points (0.5 x £600).
Over time I may get used to this but initially I found this configuration to be confusing particularly as I needed to search through the terms and conditions to find the ratio of wagers to points redeemed.
Online Slots 10/10
BacanaPlay customers benefits from the huge range of slots that are available through the Skill on Net casino platform. The list includes titles from 64 different providers including NetEnt, Microgaming, Big Time Gaming, WMS, Blueprint Gaming, Quickspin, Nolimit City and Red Tiger as well as smaller studios like Merkur, Peter and Sons and Gameburger.
Elsewhere the ’new’ slots tab is stacked with over 100 games some of which had only been launched in the last seven days. Recent releases when we checked the site included Katmandu by ELK Studios and The Red Queen by Pragmatic Play.
Curiously there is no progressive jackpot link in the main menu. However, if you open-up the game menu you can filter by jackpots. There are 362 to choose from including the full Dream Drop Jackpot range, Mega Fortune by NetEnt and the Jackpot King series from Blueprint Gaming.
BacanaPlay has a selection of 155 Megaways slots. You can find them by hitting the filter icon next to the search bar. Then hit ‘Megaways’ under the Game Tag option. This will refresh the list of games in the main window with the full Megaways selection. There are some awesome titles here including Gonzo’s Quest Megaways, Raging Rhino Megaways and Rick and Morty Megaways.
If you like Megaways games then you could also try Casumo which has more than 170 to try.
BacanaPlay offer more than 50 games from the Slingo Originals label including lots of versions of the slots-bingo hybrid. This is a really good selection including Sweet Bonanza Slingo, Slingo Lobstermania and Deal or No Deal Slingo.
For more Slingo options try our Slingo Sites page.
Game Menu, Search Functions and Game Window
Skill on Net ranks as one of the best platforms for slots players in the UK. There is such a huge choice here. And what really makes it is the menu filter system that allows you to search through the catalogue by game types, providers and other categories.
I clicked the search button then the filter icon next to the search box to bring up the filter options shown below. Useful game tags include things like ‘Drop and Wins’, ‘Jackpots’ and ‘Megaways’. I could also search by games with a ‘Star Rating’ of 4 or more, or a minimum bet of just 10p. It’s a great system and useful if you are looking for new games to try and don’t know where to start.
Online Slots RTP at BacanaPlay
Some slots have more than one RTP setting. It is at the discretion of the casino operator to choose which setting to run these games at. As part of our review we verified the RTP of 10 games at BacanaPlay that we know to have more than one available setting. This is what we found:
|Slot Game||Provider||RTP Options||RTP At BacanaPlay|
|Book of Dead||Play n Go||96.21%, 94.25%, 91.25%, 87.25%, 84.18%||91.25%|
|Gigantoonz||Play n Go||96.25%, 94.25%, 91.25%, 87.25%, 84.25%||91.25%|
|Hand of Anubis||Hacksaw Gaming||96.24%, 94.32%, 92.28%, 88.41%||94.32%|
|Itero||Hacksaw Gaming||96.18%, 94.24%, 92.32%, 88.33%||94.24%|
|Towering Fortunes||Pragmatic Play||96.5%, 95.5%, 94.5%||94.50%|
|Big Bass Bonanza||Pragmatic Play||96.71%, 95.67%, 94.02%, 90.63%||95.67%|
|Diamond Sands||Just For The Win||96.08%, 94.11%, 92.23%||92.23%|
|The Bandit and the Baron||Just For The Win||96.09%, 94.15%, 92.11%||92.11%|
|Mental||Nolimit City||96.08%, 94.20%||94.20%|
|San Quentin xWays||Nolimit City||96.03%, 94.11%||94.11%|
NOTE: These settings were verified on 22nd May 2023.
The figures in this table show that BacanaPlay are running slots at the mid to low range. This is not that uncommon at UK slot sites now, but you can find better RTP settings elsewhere. For example Dream Vegas runs Book of Dead at the optimum 96.21% setting.
If RTP is a big deal for you then we recommend that you play at Mr Q where every game we verified was set to the maximum RTP.
Live Dealer 9/10
The live dealer selection at BacanaPlay comes from five different suppliers: Evolution Gaming, Authentic Gaming, Playtech, Pragmatic Play and Stake Logic.
Evolution Gaming makes up the largest selection of games with access to their full lobby which is regularly filled with upwards of 50,000 players from online casinos worldwide. There are 150+ Blackjack tables, 30+ roulettes, and a selection of Sicbo, Baccarat, Poker and Gameshow formats to choose from as well.
If Live Dealer is what you are here for then you won’t be disappointed. Most casinos limit the live selection to just Evolution, so having the option to play the Playtech, Pragmatic Play and other provider tables is a real bonus.
Loyalty Promotions 9/10
Just like PlayOJO, BacanaPlay has a lot of promotional activity for regular players. Here are some of the regular offers and events you can enjoy.
Daily Picks – daily and seasonal promotions including free spins offers, trivia games, free spins giveaways and bonuses.
Tournaments – free to enter or £1 entry tournaments where you are given 20 spins on a game to win as much cash as you can. The cash is not paid out but your total winnings decide your place on the leaderboard with top 5 positions rewarded with prizes. You can buy in as many times as you like to the £1 tournaments.
Loyalty Plan – a six level loyalty program with increasing rewards at each level. You can see your current level and required points to reach the next in the progress bar at the top of the screen at all times when you are logged in. Top VIP levels earn you bigger bet limits, faster withdrawals and personalised account managers.
BacanaPlay go further than most online slot sites in delivering a selection of offers to customers on a daily basis. Your available offers and any live ones that you have claimed are all easily accessible via your account page. This is a nice feature of the BacanaPlay site that you can see in the screen shot below.
We tested our luck on a buy-in tournament with 20 spins on Spinning Wilds slot by Green Valley Games. £1 bought us 20 spins with the option to rebuy unlimited times. The execution was a bit confusing. To claim your spins you must go back into your account and look under ‘Rewards’ where they will be listed after you have bought in. If you click on the link there you will be taken directly to the game where the spins play out automatically.
The leaderboard updates in real time which is a nice feature and top 5 positions each win a prizes of £5 up to £50.
Cashier Options 6/10
BacanaPlay has very few deposit and withdrawal options. It just restricted to Visa, Mastercard and Paypal. There is no Skrill, Neteller or Paysafecard. Minimum deposits are low and there are no fees but withdrawals start at £20.
Here is the list of deposit and withdrawals services available via the cashier with minimum and maximum transaction thresholds.
|Payment Service||Minimum Deposit||Deposit Fee||Minimum Withdrawal||Withdrawal Fee|
|Visa and Mastercard||£10||0%||£20||0%|
Payout Speed 7/10
I tested the withdrawal to Mastercard. A withdrawal of £20 was requested at 11.05am. I received an email confirming that the transaction had been processed by BacanaPlay at 6.30am the following day. This is under 24 hours but not as quick as some other slot sites in the UK.
Customer Support 6/10
You can contact the support team at BacanaPlay by email, live chat or phone:
- Live Chat – only when logged-in
- Email: firstname.lastname@example.org
- Phone: +1 647 724 4691
Strangely, once you are logged in the Help link is no longer available and you can only contact the support team on live chat.
This is an area of their service that needs improving. Once you load up the live chat app you will be greeted by a bot that will try to respond to your queries by providing pre-set answers. If you request to speak to a support agent you are told it can take up to 6 hours. This is very poor and it means any questions specifically relating to your account, your KYC checks or a withdrawal will take some time to resolve.
KYC Process 8/10
Account Verification was NOT required for my first deposit. However, in anticipation of requests for documents to verify my ID later, I did upload document scans via my account. You can see in the screenshot below that this can be done quickly via a link once you are logged in.
I submitted scans of my passport and a utility bill at around midday and 8am the following morning they had been checked and verified by the BacanaPlay team and I had an email to confirm that.
License & Reputation 8/10
BacanaPlay is owned and operated by Skill on Net a global casino operator licensed by the UK Gambling Commission and the Malta Gaming Authority.
Here are the details of their licenses:
- UK Gambling Commission – 039326-R-319358-050
- Malta Gaming Authority- MGA/CRP/171/2009
Skill on Net have 55 domain names registered under their UK license and 48 under their Maltese license. They are comparable in size to other white label businesses like White Hat Gaming and Aspire Global.
There is no history of fines or other regulatory action taken against Bacana Play or Skill on Net by the UK Gambling Commission.
Consumer Reviews Across the Web
At Ask Gamblers consumer review site BacanaPlay has scored 7.43 according to the site’s own rating system and 5.7/10 based on 9 player reviews. Most negative comments are regarding the slow account verification times and the very slow support service. Our own experience backs up the view that there is much room for improvement in this area.
Our Verdict 7.9/10
BacanaPlay is a good choice for casino players who want to enjoy a wide choice of slots and live tables in a fun and friendly environment. The game catalogue is superb and the regular promotions and tournaments are a cut above what you find at your average white label. The site did let itself down on customer support due to the slow response times to live chat whilst the £50 cap on the sign-up bonus means this site won’t appeal to big spenders. But for most punters, BacanaPlay is an excellent all-rounder that is worth checking out.Play at BacanaPlay
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