Operator: Skill on Net
Launch Date: 2019
Licence: UK Gambling Commission and Malta Gaming Authority
Min Deposit: £10
Min Withdrawal: £0
Max Withdrawal: £10,000
Withdrawal Pending Period: Up To 24 Hours
SOFTWARE AND GAMES
Total Slots: Over 2,000
Total Suppliers: 60
About This Site
BacanaPlay arrived in the UK in 2019 – a brand new casino from the Skill on Net team who also brought us the ground-breaking Play OJO brand. The word ‘Bacana’ means ‘cool’ or ‘nice’ in Portuguese and in that sense Bacana Play is everything you would expect it to be – cheerful, fun, friendly, generous and packed to the rafters with the very best video slot games available.
Highlights of BacanaPlay
- Over 2,000 games
- Lots of promotions daily
- Owned by same operator as Play OJO
- £1 buy-in and free roll slots tournaments with real cash prizes
- Paypal accepted
Across the Web – More BacanaPlay Reviews
- BacanaPlay has an average rating of 4.3 / 5 on Trust Pilot
Is BacanaPlay Legit?
Yes, BacanaPlay is a legit slot site. It is owned and operated by Skill on Net a global casino operator licensed by the UK Gambling Commission and the Malta Gaming Authority.
Here are the details of their licenses:
Skill on Net have 55 domain names registered under their UK license and 48 under their Maltese license. They are comparable in size to other white label businesses like White Hat Gaming and Aspire Global.
There is no history of fines or other regulatory action taken against Bacana Play or Skill on Net by the UK Gambling Commission.
First Impressions – Website, Brand and Sign Up
Bacana Play is certainly eye-catching. Like its sister site, Play OJO, Bacana Play puts fun at the heart of everything it offers. This is a modern casino with a bright orange color scheme and a style that is similar to other new wave casinos like Casumo and Duelz.
WHAT OUR REVIEWER SAYS
The home page – screenshot below – is absolutely stacked with information including the sign-up offer, the most popular games, a news wall with latest events and a scrolling list of game providers. I found it a little overwhelming and unnecessarily busy in places, but it serves its purpose. Unusually, the burger menu is situated top right rather than top left which made it a little hard to find when you first arrive. And to confuse things further it switches to the left once you area logged in, so watch out for that.
Unusually for a gambling site there is a big picture showing the Bacana Play team and a profile of key members on the About Us page. I’ve not seen this approach before but it does add to the sense that this is a friendly, trustworthy site.
Sign up is a 3-step process. The form is nice and easy to read and takes about 90 seconds to complete. You will be required to enter your mobile number and use an SMS code sent to your phone to verify it. This is unusual at UK slot sites but a feature of Skill on Net sites. It adds another step to the registration process but takes just seconds and as long as you have your mobile to hand it’s no bother.
Account Verification was NOT required for my first deposit. However, in anticipation of requests for documents to verify my ID later, I did upload document scans via my account. You can see in the screenshot below that this can be done quickly via a link once you are logged in.
I submitted scans of my passport and a utility bill at around midday and 8am the following morning they had been checked and verified by the BacanaPlay team and I had an email to confirm that.
Bonuses and Promotions
Sign Up Offer
New depositors at Bacana Play get the following bonus:
- 100% up to £50
- 25 free spins on Book of Dead by Play n Go
The minimum deposit to qualify for this bonus is £10. The wagering requirements are 30x the bonus PLUS the deposit for the match bonus and 60x the free spins winnings.
WHAT OUR REVIEWER SAYS
Whilst this offer gives you both bonus funds and free spins it is not particularly competitive in the UK right now.
There are better match bonuses at sites like Casino Lab (100% up to £100) and MrPlay (100% up to £200). Additionally, the wagering requirements are very high. At most casinos these are set at around 35x the bonus ONLY. 30x the bonus PLUS the deposit is the equivalent to 60x the bonus ONLY so this is much more restrictive than those you find elsewhere.
Furthermore the free spins on Book of Dead also come with a high wagering requirement on the winnings at 60x. You can get better value right now at Duelz (100 Book of Dead spins with 45x wagering requirements on winnings) or Play OJO (80 Book of Dead spins with NO wagering requirements on winnings).
Once I had made my £10 deposit I also found the bonus information in my account confusing. My £10 match bonus was displayed under ‘ACTIVE BONUSES’ but I could not find my free spins. Eventually I found them displayed as a ‘Reward’ in the main drop down menu. I needed to click there to activate them and start playing.
I also found the display of wagering requirements here to be confusing too. Instead of simply displaying them as a cash amount, Bacana Play display wagering requirements as ‘Redeem Points Required’.
In this case, my £10 welcome bonus is subject to a 30x wagering requirement of bonus plus deposit, or £600 in total (30x £20). To redeem 0.5 points I must wager £1. Therefore, my wagering requirements are displayed in my account as 300 points (0.5 x £600).
Over time I may get used to this but initially I found this configuration to be confusing particularly as I needed to search through the terms and conditions to find the ratio of wagers to points redeemed.
You can see how this looks in my account in the screen shots below.
More Promotions at BacanaPlay
Just like PlayOJO, BacanaPlay has a lot of promotional activity for regular players. Here are some of the regular offers and events you can enjoy.
Daily Picks – daily and seasonal promotions including free spins offers, trivia games, free spins giveaways and bonuses.
Tournaments – free to enter or £1 entry tournaments where you are given 20 spins on a game to win as much cash as you can. The cash is not paid out but your total winnings decide your place on the leaderboard with top 5 positions rewarded with prizes. You can buy in as many times as you like to the £1 tournaments.
Loyalty Plan – a six level loyalty program with increasing rewards at each level. You can see your current level and required points to reach the next in the progress bar at the top of the screen at all times when you are logged in. Top VIP levels earn you bigger bet limits, faster withdrawals and personalised account managers.
WHAT OUR REVIEWER SAYS
BacanaPlay go further than most online slot sites in delivering a selection of offers to customers on a daily basis. Your available offers and any live ones that you have claimed are all easily accessible via your account page. This is a nice feature of the BacanaPlay site that you can see in the screen shot below.
We tested our luck on a buy-in tournament with 20 spins on Spinning Wilds slot by Green Valley Games. £1 bought us 20 spins with the option to rebuy unlimited times. The execution was a bit confusing. To claim your spins you must go back into your account and look under ‘Rewards’ where they will be listed after you have bought in. If you click on the link there you will be taken directly to the game where the spins play out automatically.
The leaderboard updates in real time which is a nice feature and top 5 positions each win a prizes of £5 up to £50.
The volume of offers and the regular tournaments means BacanaPlay has more going on than most rival sites and scores highly for promotions.
Slot Game and Software
BacanaPlay customers benefits from the huge range of slots that are available through the Skill on Net casino platform. The list includes big names like NetEnt, Microgaming, Big Time Gaming, WMS, Blueprint Gaming, Quickspin and Red Tiger as well as smaller studios like No Limit City, Push Gaming and Thunderkick.
These are 10 of the most popular slots at BacanaPlay:
- Book of Dead by Play n Go
- Big Bass Bonanza by Pragmatic Play
- Wild Swarm by Push Gaming
- Dead or Alive Saloon by NetEnt
- Monopoly Megaways by Big Time Gaming
- Slingo Deadliest Catch by Slingo Originals
- Clash of Camelot by Play n Go
- Temple Tumble 2 by Relax Gaming
- Esqueleto Explosivo 2 by Thunderkick
- The Goonies Return by Blueprint Gaming
WHAT OUR REVIEWER SAYS
Skill on Net ranks as one of the best platforms for slots players in the UK. There is such a huge choice here. And what really makes it is the menu filter system that allows you to search through the catalogue by game types, providers and other categories.
I clicked the search button then the filter icon next to the search box to bring up the filter options shown below. Useful game tags include things like ‘Drop and Wins’, ‘Jackpots’ and ‘Megaways’. I could also search by games with a ‘Star Rating’ of 4 or more, or a minimum bet of just 10p.
It’s a great system and useful if you are looking for new games to try and don’t know where to start.
Other Games at BacanaPlay
There is also a wide selection of live casino games at BacanaPlay. Here are the highlights of the live tables:
- Live Roulette: 82 Tables including Speed Roulette and Lightning Roulette
- Live Blackjack: 128 Tables including Diamond VIP Blackjack, Blackjack Classic and Lighting Blackjack
- Live Baccarat: 14 Tables
- Live Gameshow: 22 Tables including Crazy Time, Sweet Bonanza Candyland and Crazy Coin Flip
BacanaPlay has few deposit and withdrawal options than other casinos on the market. However, the minimum deposits are low and there are no fees. Here is the list of services available through the cashier:
|Min Deposit||Max Transaction||Fee||Processing Time|
NOTE: Max deposits are dependent on your own daily, weekly and monthly limits.
These are your options for making a withdrawal from your BacanaPlay account.
|Min Withdrawal||Max Transaction||Fee||Processing Time|
WHAT OUR REVIEWER SAYS
As someone who only deposits with Visa or Paypal this selection was enough for me. However, there are other players who will miss Neteller and Skrill or GooglePay as deposit options. The £10 minimum deposit is great, but BacanaPlay lets itself down with the £20 minimum withdrawal which is too high in my opinion.
I tested the withdrawal to Mastercard. A withdrawal of £20 was requested at 11.05am. I received an email confirming that the transaction had been processed by BacanaPlay at 6.30am the following day. This is under 24 hours but not as quick as some other slot sites in the UK.
Customer Support at BacanaPlay
The support team at BacanaPlay can be reached via the following options:
- Live Chat – only when logged in
- Email: firstname.lastname@example.org
- Phone: +1 647 724 4691
WHAT OUR REVIEWER SAYS
BacanaPlay support was a mixed experience for me.
I was disappointed to see that live chat is initially populated by AI bots who simply post links to articles on the subject you are enquiring about. To be fair, those articles that were posted were informative and answered my queries. However, it is always my preference to speak to a real person and have an interactive conversation.
Eventually, after asking questions about how to cancel a bonus I was put through to a customer support agent. However, after waiting for 30 minutes (at 8.48am) no one had responded. This is far in excess of what the site advertises (‘a few minutes’) and not acceptable for a slot site of this size.
NOTE: I did eventually get a response to this query but it was around 45 minutes after it was posted!
Having spent some time looking around the site I could not find any links to an FAQ page which seems a bit of an oversight. Whilst those pages do not always give you the information you are looking for they can be a good first port of call before loading up the live chat.
BacanaPlay is a fun and exciting slot site for UK players. Here is a summary of our thoughts on the strengths and weaknesses of this casino:
What We Liked
- BacanaPlay has a massive slots catalogue with a superb menu system to help you dig down and find games that suit your preferred budget, risk levels and game provider. Few rivals can match this site for choice.
- The site looks great on desktop and mobile and whilst there were a few issues for us as we were navigating our way around, overall the performance was very good.
- The minimum deposit of £10 makes BacanaPlay accessible for those with a small budget.
- The slots tournaments with £1 buy-ins are fun and easy to enter. And with real time leaderboards they are exciting to take part in.
What We Didn’t Like
- The sign-up offer is small in comparison to other casinos right now and the wagering requirements are tougher than competitor sites.
- The £20 minimum withdrawal is too high and unfair to those wishing to take out small amounts of winnings.
- Initially the wagering requirements and rewards system was hard to understand and it wasn’t always easy to see how to claim them in your account. To be fair, once we understood what to do it was fine and there would be no problems going forward but it could be explained more clearly on the site.
- Live Chat Customer Support was AI driven and even when I did get put through to a support agent the wait time was far too long.
That is our verdict on BacanaPlay. Now go find out for yourself!
- No, currently there are no free sign up offers at Bacana Play. Instead you will need to deposit at least £10 to qualify for the welcome offer. If a free sign up bonus becomes available we will publish details on this page.
- Yes, you can use the Paypal wallet to make deposits. The minimum deposit amount is £10 and withdrawals are processed instantly. Just choose Paypal from the menu in the cashier.
- Yes, the full catalogue of Big Time Gaming slots, including Bonanza, Danger! High Voltage and The Final Countdown are listed at Bacana Play.
- Yes, Bacana Play is available to play on mobile. You don’t have to download an app to enjoy the games. You can just navigate to the casino using your mobile browser, log in and play from there. The games are created in HTML5 which makes them responsive to your screen size and operating system.