Website UX & Registration 7/10

The Big Apple is the inspiration for this casino. With the Statue of Liberty creatively hidden in the logo and the city’s skyline as the site’s backdrop, the home page is all about New York. The theme is carried through into the casino loyalty program where every rung on the loyalty ladder has a New York place name, starting with “Manhattan” at level one.

For those who’ve played at other SuprPlay sites, NY Spins will feel familiar. It’s easy to navigate, with a simple menu tree down the left-hand side. While in the casino lobby, an additional menu runs along the top, neatly categorising games into intuitive groups. There’s also a handy search bar to immediately whisk you off to the games you want to play.

Finding Important Information

Useful information like terms and conditions and payment information is all available via the footer menu. So, if you want to check up on important facts like transaction times or minimum thresholds you can do so here before you sign up. Everything is neatly presented and there is even a page on Dispute Policy telling you how to raise a complaint if you should need to do so. Something none of us want but it is good to see that NY Spins make this information clearly available.

Sign Up and First Deposit

NY Spins uses a simplified registration process, popped-up in a new window in front of the main website (see below), offering you a single field at a time to fill in. You’ll need your full name, address, email and mobile number, as well as a chosen password and account name. The whole thing takes less than two minutes then you will be good to deposit.

Online Slots 7/10

Catalogue and Game Providers

NY Spins is built for slots players, as the name suggests. There are more than 700 games in total from 65 different suppliers. You’ll find plenty of old school classics mixed in with the latest releases. The list of providers includes many familiar names including NetEnt, Microgaming, Big Time Gaming, Nolimit City, Hacksaw Gaming, Pragmatic Play and Push Gaming.

This is a good catalogue but if you are looking for more choice then you could try another SuprPlay casino, Duelz, with well over 1,000 games or one of the Skill on Net sites like Play OJO with over 4,500 titles.

Jackpot Slots

The progressive jackpots list is very short with just 27 in total. The stand-out games there are the seven Mega Moolah ones from Microgaming and Mega Fortune from NetEnt. There are no Dream Drop games from Relax Gaming and no Jackpot King slots from Blueprint Gaming.

New Slots

We also checked out the ‘New’ tab to see how up to date that list was. There were close to 50 games in the list including titles released on the very day we checked, including Pragmatic Play’s Rabbit Garden and The Wildos by Thunderkick.

Game Menu, Search Functions and Game Window

The top level menu for the games is simple and allows you to search by categories like New, Jackpots, Drop and Wins, Megaways and Cash Blast. However, there are no options to search by provider or filter by features, paylines or RTP for example. This makes diving deep into the list difficult if you don’t know what you are looking for.

The game window is simple. Once you do choose to load up a game it will appear within the main site frame. This keeps you orientated but it does mean that if you click on a link to deposit or open live chat then you will lose the game you are playing which can be annoying.

Live Dealer 7/10

The live casino at NY Spins is also noteworthy. Games are supplied by Evolution and Pragmatic Play, the industry’s two premier providers, ensuring the highest quality products. Creative and engaging gameshows are backed up by award-winning table games, many of which changed the face of live casino gaming upon release.

All games are streamed using HD cameras, to bring you as close as possible to the action. The professional presenters are charming and friendly, while the set designs are creative and engaging – particularly the live gameshows.

• Roulette – 30+ tables, including Lightning Roulette, Salon Privé Roulette, Mega Roulette and Indian Roulette;
• Blackjack – 150+ tables, including Free Bet Blackjack, One Blackjack, VIP Blackjack and Platinum VIP Blackjack;
• Baccarat – 10+ tables including Speed Baccarat, Baccarat Squeeze and Baccarat Control Squeeze;
• Other Games – 15+ tables including Craps Live, Super Andar Bahar, Casino Hold’em and Caribbean Stud Poker;
• Gameshows – including Monopoly Live, Sweet Bonanza Candyland and Crazy Time.

The NY Spins live casino is about as complete as you can find and you’ll find something suitable for all tastes and bankrolls with a sizable selection of innovative variations too.

Of all theses, our favourite is Lightning Roulette with its randomly awarded multipliers. A truly revolutionary live dealer product, the game rightly received plenty of accolades when launched in 2008.

Loyalty Promotions 8/10

At the time of writing, the only promotion on offer at NY Spins was the £50 welcome bonus. However, they have been known in the past to reward repeat players with deposit bonuses, all of which carry a 40x wagering requirement.

Alongside the signup offer, there’s also an interesting loyalty program which carries on the site’s New York theme. There are 40 tiers in total, each of which is named after a famous landmark from the “city that never sleeps”. Examples include the Flatiron Building, Fifth Avenue, the Rockefeller Center and Times Square. To unlock each level you will need to wager real cash and earn points. The lowest level is Manhattan where you get 2 free spins for 500 points. At the top level you can unlock £250 cash for 625,000 points.

What is nice about this loyalty plan is that it is really simple to follow. Just wager, earn points and trade them when you are ready. If you like this kind of program then you could also try Temple Nile which has a cool loyalty scheme called Temple Bazaar or Casumo which offers regular level-ups and rewards.

Cashier Options 7/10

There is a good selection of deposit and withdrawal methods to pick from at NY Spins including the big name card providers and eWallets. The minimum deposit threshold is £20 in most cases which is high and there are fees on deposits with debit cards which is something to consider before signing up. Not many sites charge for deposits and if that concerns you then you might want to look elsewhere.

Payout Speed 8/10

NY Spins process transactions in under 12 hours. In testing here and at other SuprPlay casinos like Duelz we found that the processing time was in fact more like 1 hour.

Customer Support 7/10

If you have to reach out to the support staff at NY Spins, the easiest way is to log into your account and click on the “Help” link located towards the bottom-left corner of the screen to access the live chat facility. You will be greeted by a helpful agent almost immediately. You will also be able to find some FAQs in this fashion.

Perhaps you have a question but don’t yet have an account? In that case, you can email the team at support-uk@nyspins.com for a reply inside 24 hours. Support is provided in five different languages, including Finnish, Swedish, Norwegian and German, as well as English.

Although the live chat agents are quick to respond and friendly with it, we’d still like to see a telephone number offered. You never know when the website may go down or the live chat facility might be overwhelmed. It’s always reassuring to know you’ll still be able to chat to a human on the phone, an option we don’t have here.

KYC Process 8/10

KYC at NY Spins is handled by a third party system called Hooyu. This means that you don’t have to send personal documents on email. Instead you upload them through a secure system where they are scanned and approved in minutes. The only drawback is that this happens off-site, so it can feel slightly off-putting. But, if you can get over that hurdle, this is neat and comfortable solution to a perennial bug bear for UK players