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- Sign Up Offer8
- Website UX & Registration7
- Online Slots8
- Live Dealer8
- Loyalty Promotions6
- Cashier Options8
- Payout Speed7
- Customer Support7
- KYC Process7
- License & Reputation7
Overall Score: 7.3
How We Score Slot SitesSlot sites are all assessed on 10 criteria and scored out of 10 on each. We register, deposit and play with real money so that we can give you an accurate assessment of the player experience. You can read more about our review process here.
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Review Written by: Editor, All Slot Sites
Date Published: 12th May 2020
PlayGrand has been taking bets since 2015. It is one of the many White Hat Gaming casinos operating in the UK. White Hat are one of the most successful white label operators with close to 50 sites globally including names like Temple Nile and Dream Vegas. White Hat sites are popular for a reason. Their platform is excellent and can rival any other on the market for game selection. There are more than 2,500 to choose from here. And as a new player you get some decent free play, including 30 free spins on Reactoonz PlayGrand.
What We Liked
- Big slots catalogue of more than 2,500
- 30 free spins on Reactoonz slot from Play n Go
- Mobile app service available
- £10 minimum deposit makes the site suitable for all players
What We Didn't like
- Withdrawal period is longer than at other sites
- Live chat support uses AI virtual assistant
- Game search functions are too simple
- Very few promotions after the welcome offer
- Established: 2014
- Operator: White Hat Gaming
- Head Office: 85 St John Street, Valleta, VLT 1165 Malta
- White Label: Yes
- Contact: firstname.lastname@example.org
Slot Site Comparer
How does PlayGrand match up against its rivals on key stats? We matched PlayGrand against other similar sites to help you decide where to play.
|White Hat Gaming
|White Hat Gaming
|White Hat Gaming
|L and L Europe
|White Hat Gaming
|White Hat Gaming
|White Hat Gaming
|Casumo Services Limited
Sign Up Offer 8/10
- 100% match bonus up to £100
- 30 free spins on Reactoonz slot by Play n Go
The minimum deposit required to receive this offer is £10. Winnings from free spins are credited as bonus funds. Bonus funds have a 35x wagering requirement attached to them. The maximum bet with bonus funds is £5.
This is a good deal, particularly as the free spins are on a classic slot that isn’t always picked as part of a sign-up offer.
If you are looking for a more generous bonus package then your options are limited. From White Hat Gaming you could try Dream Vegas where you can currently secure a bonus of 100% up to £300. Elsewhere Magical Vegas (100% up to £300) and Spin and Win (100% up to £500) from Rank Interactive are also good. Just keep in mind that those two offers come with much steeper wagering requirements.
Another alternative you could try is Play OJO where there are NO wagering requirements, but you will only get free spins on Book of Dead as there is no match bonus on the deposit.
Here are some more offers to compare to PlayGrand.
Alternative Sign Up Offers For You
|100% up to £100
|100% up to £100
|100% up to £300
|£20 for free spins
|100% up to £300
|100% up to £100
|100% up to £25
*WR = Wagering Requirements
Website UX & Registration 7/10
Whilst ultimately all White Hat casinos offer the same games and cashier, their websites have come with a wide variety of creative themes over the years. In this instance PlayGrand projects a sophisticated, elegant feel that is less gaudy than sister sites like Dream Vegas or Miami Dice. A black background overlaid with a smart silver and grey font with pink buttons gives the whole site a high-class VIP feel that will likely appeal to high rollers out there, without being too showy.
Beyond the colors and stylings, the functionality of Play Grand is the same as you will find at any other White Hat site. The home page simply shows a selection of games and the sign-up offer. It’s simple and neat but PlayGrand is very much a typical white label slot site. It’s functional, with a nice identity, but without any of the depth of a big brand like Casumo, 888 or Play OJO. For example, here the help pages are sparse. There is no FAQs section and only a link to Live Chat.
But if you are not bothered about the trappings of a big casino brand then PlayGrand serves its purpose.
Sign Up and First Deposit
Registration is a simple 3-step process with the usual details required including name, address, email address and mobile number. I was done in just over a minute with no glitches and without any further ID checks I could deposit and play.
I made my first deposit with Paypal.
PlayGrand is one of those sites that requires you to select a bonus if you wish to claim one. You won’t receive it automatically. This is made clear on the deposit page where you can choose to ‘Continue Without Bonus’ or ‘Add Bonus’. Personally, I like the option to claim or go without. If you don’t like the particular wagering requirements or withdrawal restrictions at a particular site then you can choose to make a straight deposit.
For the purposes of testing I opted-in to the bonus and made a £10 deposit with Paypal. There was a lag of around 10 seconds whilst the transaction was processed, but it was successful and my bonus balance and real cash balance updated immediately.
I also received 30 free spins on Reactoonz slot but these are NOT clearly signed posted in my account. If you do accept the bonus make sure that you head to the Reactoonz game to play them or you will miss out on some free spins. These are only valid for 10 days.
Once signed-up and logged in everything was within easy reach. My account page loads centre and I can deposit, withdraw, or configure my responsible gambling tools within just one click.
Online Slots 8/10
Catalogue and Game Providers
What you most definitely are guaranteed of with a White Hat Gaming site is a massive game catalogue. I counted 108 providers in the list that pops up when I chose to select a game by supplier on the site. The total number of games is hard to ascertain but is generally quoted at over 2,500.
In fact, it is much easier for me to tell you which game providers are NOT featured than which are. Notable omissions then are Quickspin, Novomatic and Yggdrasil. Putting aside those few, though not insignificant omissions (no Sticky Bandits or Book of Ra) there is much to enjoy here. White Hat have integrated many smaller, cultish or up and coming providers alongside the old favourites. So, Hacksaw Gaming, Nolimit City and Stormcraft sit comfortably with NetEnt, Microgaming and IGT.
The Jackpot selection at PlayGrand is good with more than 80 in total. This included the
Mega Moolah series from Microgaming, Dream Drops from Relax Gaming and Jackpot Kings from Blueprint Gaming. Surprisingly, there were no Mega Fortune games from NetEnt however.
I could also see that the game catalogue is regularly updated with new games. Fresh content at the time of writing included games like Rotten by Relax Gaming and Wild Falls 2 by Play n Go. This is an important gauge of how well-managed a casino is. Some sites we review do not update their lists regularly so to see new games drop in every week is a good sign.
PlayGrand has a selection of 170 Megaways slots to try. You can find them by hitting the Slot Games link in the main game menu, then the Megaways button. This is a larger choice than you will find at most other UK slot sites. It includes classics from Big Time Gaming like Who Wants To Be a Millionaire Megaways and White Rabbit, as well as others including Great Rhino Megaways and Genie Jackpots Megaways.
For Slingo players there are more than 35 to try at PlayGrand. This includes classics like Slingo Riches and Slingo XXXtreme as well as co-branded games like Starburst Slingo and Slingo Deadliest Catch. If you like these games and want more you can browse our Slingo Sites page too.
Game Menu, Search Functions and Game Window
PlayGrand have made it easy to search for games you like by name using the search box, or by game provider. On the desktop the game supplier list overlays on the right and you can just click a name to bring up a list of that supplier’s games. There are also general categories like Top Games (presumably the most popular), New Games, Megaways™ Slots, Slingo Games, or Jackpot Slots.
The search function for such a large catalogue is reasonable, but it could be improved. Rival sites like BacanaPlay on the Skill on Net label, use many more filters to enable players to search by stake range, paylines, variance and jackpot size as well. For me, when the game catalogue is this big I want to explore and find new games. Having those filters at my fingertips would make the site much better to use.
Nevertheless, for quality and quantity of games, PlayGrand scores very highly.
Slots RTP at Play Grand Casino
Some slot providers now offer their games with up to 5 different RTP settings and leave at to the casino operator to choose which one to run the games at. Nolimit City, Pragmatic Play, Hacksaw Gaming, Play n Go and Just For The Win all have multiple RTP settings in their games. We verified the RTP at PlayGrand for a selection of slots from these providers. This is what we found:
|RTP At Play Grand Casino
|Book of Dead
|Play n Go
|96.21%, 94.25%, 91.25%, 87.25%, 84.18%
|Play n Go
|96.25%, 94.25%, 91.25%, 87.25%, 84.25%
|Hand of Anubis
|96.24%, 94.32%, 92.28%, 88.41%
|96.18%, 94.24%, 92.32%, 88.33%
|96.5%, 95.5%, 94.5%
|Big Bass Bonanza
|96.71%, 95.67%, 94.02%, 90.63%
|Just For The Win
|96.08%, 94.11%, 92.23%
|The Bandit and the Baron
|Just For The Win
|96.09%, 94.15%, 92.11%
NOTE: These settings were verified on 22nd May 2023.
On average PlayGrand performs well for slots RTP. This site appears to be running games at at the higher end of the RTP range. In particular the RTPs for Play n Go slots at Play Grand are higher than we have seen at many other sites, some of which run Book of Dead at lower than 90%.
You can find out more about RTP and why it is important in this guide.
Live Dealer 8/10
The Live Casino at PlayGrand is provided by Evolution Gaming, Pragmatic Play and Authentic. These are three of the biggest names in live dealer.
As a small white label, PlayGrand does not offer exclusive branded tables like you find at sites like 888 or Casumo. Instead, you can join a large pool or tables shared across multiple casinos. The advantage of this is that you get access to a very big range of game formats and stakes.
The Blackjack lobby alone features more than 150 tables including bespoke formats like Lighting Blackjack and Infinite Blackjack with stakes ranging from 50p up to £100. There are also 15 roulettes including Lighting Roulette and Double Ball Roulette. And if you want something a bit different then you can try the gameshows like Dream Catcher and Crazy Time instead.
Loyalty Promotions 6/10
The PlayGrand promotions page is sparsely populated.
Once registered we were only offered one other promotion: a £5,000 cash prize slots tournament where those with the highest win percentage topped the leaderboard.
Aside from that, the promotions page includes adverts for ‘Top Games’ and Responsible Gambling tools, which are clearly not promotions!
This is disappointing but is quite typical of a white label casino. White label operators with smaller sites are less willing to invest in the promotions teams needed to support the kind of big promotional calendars that you see on sites like Play OJO or Casumo. So, if you are looking for regular daily deals, hourly tournaments and sophisticated loyalty programs with level-ups and VIP programs, then this site won’t be for you.
Cashier Options 8/10
With a minimum deposit of £10 and ten different deposit and withdrawal options at PlayGrand, most slots players will feel comfortable with the cashier service on the site. Still, some popular options are not available, including Apple Pay, Google Pay and Trustly. Personally, I get by with just Mastercard and Paypal so my options are covered. But if you are looking for a more niche service then check out our payment guides for other options.
Here are the deposit and withdrawal options at PlayGrand casino:
|Visa and Mastercard
|Cash to Code
Payout Speed 7/10
I made two withdrawals from PlayGrand in the first week following my registration and making several deposits. The first was £20 to Paypal at 14.33 on a Wednesday. I received the funds the following morning at 8am. This is within the 24 hours advertised on the website but still slower than other sites we have reviewed. Spin and Win, for example, turned around a Paypal withdrawal in just over 2 hours.
Customer Support 7/10
Customer support at white label casinos can sometimes fall short of what we expect. Most of the complaints we read on TrustPilot regarding this brand concerned slow response times in relation to queries. And in particular those relating to withdrawals and bonuses. So testing this aspect of the PlayGrand experience was important.
There are two ways to contact the support team here:
- Live Chat:24/7 on site
- Email: email@example.com
There was no phone line available. I don’t have an issue with that if the live chat is of an acceptable level and available 24/7.
Like all White Hat sites, the support service requires you to use a 4 number PIN code. First time you use it you won’t have one because you have to ask the support agent to provide it.
So, you will need to enter all your details at the start of the chat including name and address, so that they can verify your account. This felt needlessly frustrating and time consuming.
Overall, response times were slow, but acceptable – 2 to 3 minutes to engage with a support agent, and then a few seconds to respond to each question. The staff seemed knowledgable and answers to questions were helpful and informative.
KYC Process 7/10
Whilst account verification is done behind the scenes when you first register at PlayGrand, allowing you to deposit and play without sending any documentation, if you want to make significant deposits, or withdrawals, you will be required to verify your ID.
This is done to comply with anti-money laundering and responsible gambling regulation. I prefer to do this through a link in my account page. Unfortunately, there wasn’t heres one and the only option was to send documents via email. This doesn’t feel secure for scans of bank statements and passports.
It then took a full 48 hours to verify the documents.
License & Reputation 7/10
PlayGrand is part of the White Hat Gaming group who are licensed in the UK and Malta and now many states in the US too, including New Jersey and Michigan.
Here are their license numbers relevant to their UK operations:
Under their UK license White Hat Gaming operate 33 domains, including Dream Vegas, Casilando and Casimba.
Following a compliance assessment in March 2019, White Hat Gaming were found to have inadequate anti-money laundering and safer gambling policies and processes in place. In January 2021 a settlement was reached in which White Hat agreed to make a payment of £1.3 million to be used to support the National Strategy to Reduce Gambling Harms. The company also agreed to put new processes in place to address the issues raised in the assessment of their business practices.
You can read more about this here.
Consumer Reviews Across the Web
PlayGrand has an average score of 2.2/5 across 27 reviews on Trust Pilot (04.01.23).
This is a low score though I should add the caveat that the sample size of just 27 reviews is very small. The most common complaint appears to be over withdrawal times that are slow when ID verification is required. This is not an uncommon complaint at slot sites in the UK. For balance we did our own testing of withdrawals at PlayGrand and we publish our findings in this review.
Our Verdict 7.3/10
PlayGrand is a typical White Hat Gaming site with an elegant design and theme. Its strengths are its game catalogue which gives players access to almost any slot they could want with just a few providers missing from the list. The sign-up deal is average but the sweetener of 30 Reactoonz spins at least makes it stand out from the crowd. Elsewhere there is room for improvement in the support service and KYC process but apart from that, PlayGrand is a good option for slots players in the UK.Play at PlayGrand
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