If you are lucky enough to win when playing at an online casino then you may decide that you want to cash out your money. This is called a casino withdrawal. It’s a relatively simple process and provided you are playing at a licensed site and follow the instructions closely it should run smoothly. This guide will help you to make sure that happens and show you how to deal with any issues you might encounter along the way.
How To Make A Withdrawal
The process of making a withdrawal may vary a little from one casino to another. But broadly speaking it is very simple and requires just the following steps.
- Log in to your casino.
- Head to the My Account area of the site or app and click the withdraw link or button.
- Select the amount you wish to withdraw ensuring it is equal to or above the minimum set by the operator.
- Chose which payment service you wish to send the funds too. By default you will be prompted to select the same payment service that you used to make your most recent deposit. This is for anti-fraud purposes. If you have used more than one payment service in the past then you may be given a choice.
- Confirm your selections as prompted.
- Your payment is ready to process.
After You Request A Withdrawal
Once you have requested your withdrawal there are a few further steps before you receive the funds.
Casino Approval
First your casino will need to sign off the transaction. The time it takes for this to happen – sometimes called the pending period - varies from one site to another. The casino sites will turn round a transaction in under an hour, whilst others may take up to 48 hours. Some work 24/7 whilst others do not process withdrawals outside office hours.
This approval process can be frustrating but is necessary as operators in the UK are required to follow strict processes to ensure gambling is not used for fraudulent purposes. Therefore, they do manual checks on some transactions to look for suspicious activity. As a rule, the smaller your withdrawal, the more likely it is to be processed quickly.
Account Verification
You may be asked to provide documents to verify your account when making a withdrawal. This is common when it is your first withdrawal from a site or when it is a significant sum. This is also to prevent fraudulent activity and money laundering.
Typically, you would be asked for photo ID (driver license or passport) and a utility bill or bank statement to verify your address. Look out for notification in your account or on email asking you for these documents. The sooner you respond, the quicker your funds will be delivered.
Account verification can take anything from a few hours to a few days to complete depending on your operator. It is one of the most common causes for complaints about withdrawals.
Read more about account verification, also called Know Your Customer (KYC) in this guide.
Processing By Your Payment Provider
Once your casino has processed the payment it will be passed onto your payment provider. The time it takes them to make the funds available to you will vary from one to another. Typically, eWallets are the quickest, making funds available immediately. Banks say they may take up to 5 days, but in reality most will clear funds in under 24 hours.
The Money Arrives In Your Account
Once each of these steps has been completed then the money will appear in your bank account or eWallet balance. The whole casino withdrawal process can take anywhere from 5 minutes to 5 days depending on your casino’s internal processes and your payment provider.
The good news is, casino withdrawals are generally much quicker than they used to be, with many operators recognising the need to meet consumer demand and match their competitors by approving transactions within 12 to 24 hours.
Tips To Speed Up Your Casino Withdrawals
Whilst most casino withdrawals do not require any intervention from you there are steps that can be taken to speed things up. Here are some tips.
Choose a casino with a fast withdrawal processing time
It goes without saying that by choosing a casino that processes withdrawals quickly you will receive your funds faster. We have verified the withdrawal processing times with real money transactions at many sites and found the following five to offer the fastest withdrawals.
| Casino | Operator | Withdrawal Processing Time In Testing |
|---|---|---|
| MrQ | Lindar Media Ltd | Under 1 Hour |
| Casumo Casino | Casumo Services Ltd | Under 1 Hour |
| Spin and Win | Rank Interactive | Under 1 Hour |
| Betfred Games | Petfre Ltd | Under 12 Hours |
| All British Casino | L and L Europe Ltd | Under 8 Hours |
You can read more about withdrawal times for each casino in our review articles.
Verify your account early and accurately
To avoid delays caused by account verification procedures you can provide your documents in advance of making any withdrawals. Some sites allow you to upload documents through the My Account pages as soon as you have registered. Just look for the account verification or document upload link. And if you don’t see a link, you can ask the support team how you can provide the documents.
If you are asked for documents after requesting a withdrawal, then make sure you reply promptly to speed up the process.
When you do provide documents, make sure they are the correct ones with up to date information. Inaccurate information like an incorrect address could cause delays to your withdrawal.
Use a payment provider with a fast payment processing time
Your payment provider will have a big bearing on the speed of your withdrawal. eWallets like Paypal, Skrill and Neteller are the fastest. Here are the most popular casino payment options and their processing times.
| Payment Service | Payment Service Group | Payment Service Withdrawal Processing Time |
|---|---|---|
| Paypal | eWallet | Instant |
| Skrill | eWallet | Instant |
| Neteller | eWallet | Instant |
| Paysfafecard | Pre-Paid Card | Not valid for withdrawals |
| Trustly | Electronic Transfer | 1 business day |
| Apple Pay | E-payments | 1 business day |
| Google Pay | E-payments | 1 business day |
| Bank Transfer | Bank Transfer | 1 to 4 business days |
Be aware of bonus terms and conditions
Many bonuses at online casinos have strict withdrawal conditions associated with them. If you try to withdraw more than the terms allow you to, then your transaction may be stopped by the accounts team. To ensure this doesn’t happen, read the terms of all bonuses before you accept them and play accordingly.
Play At Licensed Casinos
The UK has strict rules that protect consumers that make it easier to get hold of your money. These rules ban limits being set on how much a player can withdraw from their balance. They also ban withdrawal reversals that enable players to gamble with money that has been requested for withdrawal but has not yet been processed. They also
Not only are your rights to withdraw enshrined in law but you also have recourse to complain if you feel that your withdrawals are being restricted. An operator who was restricting withdrawals unfairly would risk a fine or having their license revoked. You do not have this level of protection at an unlicensed site.
Use Customer Support
If your withdrawal is delayed or you are unsure of anything in the process, then speak to a support agent who can answer questions and chase up payment with the account team.
Further Questions About Casino Withdrawals
Here are answers to common questions players ask around casino withdrawals.
What is the minimum withdrawal from an online casino?
The minimum transaction will vary from one site to the next. Some are as low as £1 whilst others set the minimum at £20. Check the terms and conditions of your site or ask a customer support agent to be sure.
What is the maximum withdrawal from an online casino?
There is NO limit. In the UK, the Gambling Commission is very strict on this point. They say that ‘there must be no restrictions on the maximum amount of money a player can withdraw at any time.’ There are no exceptions to this rule.
Is there a fee for making withdrawals from an online casino?
Whilst it is unusual for casinos to charge for making a withdrawal, some do place a small fee on payments that are under £10. This is to cover processing costs. It is advisable to check the terms and conditions or speak to a support agent before making a withdrawal to be sure about any associated fee.
Is there a limit to how many casino withdrawals I can make in one day?
Whist there is not normally a limit on the number of withdrawals you can make in 24 hours if you try to make more than 1 or 2 you may find the casino blocks them and asks you to make a smaller number of larger withdrawals instead. This is because each transaction will cost the casino money so they prefer to keep the number of transactions as low as possible.
Will I get faster withdrawals if I am a VIP?
Some casinos offer a faster withdrawal service for players who are spending a lot of money. These players are referred to as VIPs or high rollers. They may have a personal account manager who can expedite withdrawals on request. If you think you have the right to VIP status you should contact your casino and ask about the service.
Do I have to pay tax on my casino winnings or withdrawals in the UK?
No, there is no tax on either casino winnings or withdrawals for UK gamblers.
What should I do if I am not happy with the service provided?
If you feel that your casino is holding back your withdrawal unfairly, or the processing times are unacceptable, then you can raise a complaint. You can do this by escalating your issue beyond first line customer support, taking it to the Gambling Commission, and eventually seeking settlement through a 3rd party arbiter.
Find out more about raising a complaint against a UK casino in this article.
Would I be able to withdraw my balance if my casino becomes insolvent?
As laid out on the Gambling Commission website, in the UK licensed gambling operators choose one of 3 levels of player balance protection – not protected, medium protection or high protection.
Not protected means your balance is part of the gambling company’s assets should it become insolvent so you would not be able to withdraw a remaining balance. Medium protection means customer balances are ringfenced and may be protected in case of insolvency so it gives a better level of protection, though it is not a legal guarantee. High protection means balances are ringfenced in an account that is legally separate from the rest of the business. This is the only protection level that fully ensures your funds are protected in case of insolvency.
The protection level will be published in the terms and conditions of your casino. If you cannot see it then you should speak to a support agent who should be able to advise.
Conclusions
You should by now have all the information you need to make a withdrawal from your casino and understand what to do if you are unhappy with the process. Always keep in mind potential issues and take proactive steps to minimise the chances of facing delays. And remember that provided you play at licensed sites in the UK you are well-protected and should always experience a prompt and efficient service.
If you have a question about any of the advice or information on this page then send us an email to editor@allslotsites.com.
Mark Wadie is editor at All Slot Sites. He sets the tone for the website, writing much of the content as well as commissioning features, guides and reviews from other experienced journalists.
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