Website UX & Registration 7/10

Jackpot Mobile Casino has a very simple but functional website. There is no particular theme but it’s very easy to navigate and all the important information like bonuses and terms and conditions was accessible within 1 or 2 clicks.

Registration takes under 2 minutes. It’s a 3-step process and you’ll need your full name and address, email and mobile number as well as date of birth. I went on to make a £10 deposit via Paypal and opted into the bonus to start with £10 extra and 100 spins credited to my account with no issues at all.

The account area slides in from the right of the page on desktop and from there you can deposit and withdraw, set your play limits, view your account history and even browse active bonuses with a progress bar to show how far you have got with your wagering requirements which is a nice touch.

The overall quality of the user experience on the website marks Jackpot Mobile apart from other slot sites on the Grace Media label, some of which appear quite dated to me.

Online Slots 7/10

There are over 800 slots to try at Jackpot Mobile Casino and more than 50 game providers represented. That’s a modest selection by today’s standards – bigger white label platforms like Skill on Net provider over 5,000 games for example. However, there is still plenty to keep the average slots player entertained.

Big names like NetEnt, Big Time Gaming, Red Tiger, Play n Go and Pragmatic Play are all there. However, I notice a few important providers missing. In particular, slots from Relax Gaming, Nolimit City, Push Gaming and Thunderkick, all of whom produce top quality, stand-out games, are not featured. That might be put you off if you are fans of those studios.

For a wider choice of slots we recommend Mega Riches (over 5,000 games) or Casumo (over 3,000 games).

The game menu itself is quite basic. You can search by game title, New slots, Hot slots that are popular, or by Pragmatic Play’s Drops and Wins games that are eligible for their regular tournaments. However, there is no option to search by categories like game provider, paylines, volatility or theme. This is something that is useful if you want to explore the list in more depth and it could improve the experience at Jackpot Mobile.

Live Dealer 6/10

This is not a great casino for live dealer fans. The choice is very limited. The two big names in the industry – Evolution Gaming and Pragmatic Play – are not represented. Instead, all tables come from the smaller studio, Ezugi. They have some roulettes, sic bos and Hold Em pokers, but no gameshows. Stake ranges are limited, as are the number of players you find online at any one time.

If you are looking for more choice in this area I would recommend trying a site like Swift Casino from Skill on Net which has 100s of tables from 5 different games suppliers.

Loyalty Promotions 8/10

One area where Jackpot Mobile Casino is strong is promotions. As well as boasting a very good sign-up package, this slot site offers a range of daily, weekly and monthly offers for its players with a particular emphasis on slots. These deals will be familiar to anyone who has played at other Grace Media sites.

Here is small taste of what you can get.

Daily Prize Wheel – If you deposit and play £20 any day of the week, the next day you will be awarded a free spin on the prize wheel with a guaranteed payout of between 5 and 20 spins on games like Big Bass Splash or John Hunter and the Book of Tut. Wins from your free spins are limited to £5 but even so this is a nice offer.

Weekly Prize Wheel – If you deposit and play £200 over any week then the following week you will be awarded a free spin on a prize wheel with guaranteed prizes of between 10 and 75 free spins on games like Mustang Gold and Big Bass Bonanza, In this case your winnings are in bonus money with a 10x multiplier.

Pragmatic Play Drops and Wins – Playing any of the Pragmatic slots at this site, and indeed at any other site, gets you automatic entry to their Drops and Wins leaderboard tournaments with millions paid out over the year in daily, weekly and monthly prizes.

This is a selection of the deals and draws you will be eligible for at Jackpot Mobile. With a strong leaning towards slots and some guaranteed free spins if your meet the spend threshold, they are a good incentive to sign up and play here.

Cashier Options 7/10

Payment options at Jackpot Mobile are limited but cover the main bases. Visa and Mastercard debit cards, Paypal and MuchBetter eWallets, and Trustly are all accepted. This is a £10 deposit casino so the minimum threshold on deposits and withdrawals is fair. There are no fees, accept on withdrawals of under £30 which are subject to a standard charge of £1.50 each. This is true of all Grace Media casinos.

Here is a summary of the cashier information.

Payout Speed 8/10

We list Jackpot Mobile on our fast withdrawal casinos page. That is because payouts are processed 7 days a week which means if you are withdrawing to an eWallet like Paypal your funds will be available on the day you request them, sometimes in just a few hours. Debit card withdrawals will take a little longer, typically between 1 and 5 days.

Customer Support 8/10

Whilst there is no phone support option at this casino, like others in the Grace Media group it does offer 24/7 live chat, SMS help, and a comprehensive FAQs service. I found the live chat to be a bit tricky at first as it is AI driven, with a bot that tries to push you back towards the FAQs. However, if you ask to speak to an agent you will be put through straight away with a wait time of just a few minutes.

The FAQs section itself is also better than you find at most slot sites. It contains many articles written by support staff and neatly arranged into categories like Verification or Bonuses and Promotions. So it is a good option if you don’t want to wait in a queue on live chat.

KYC Process 8/10

Know Your Customer (KYC) or account verification is the process of checking the ID, age and source of wealth of customers at licensed casino sites in the UK.

Whilst behind the scenes checks are done on registration when you hit pre-defined deposit or withdrawal limits you will have to provide scans of documentation like driver license, utility bills and bank statements to verify yourself to continue playing. The process is made easy at Jackpot Mobile because you can upload documents via your account rather than sending them on email.

The website says verification of documents takes up to 3 days, so be aware of that as it can delay your withdrawals. However, in my experience Grace Media sites usually process KYC in under 24 hours.