Overview

Key Information About MrQ

Name	MrQ
Operator	Tek Fox Ltd
Head Office	27-31 Verulam Rd, St Albans, Hertfordshire, AL3 4DG, United Kingdom
Established	2018
White Label	No
UK GC License	60629
Insolvency Protection	Medium Protection
Dispute Resolution Provider	Independent Betting Adjudication Service (IBAS)

Games

Game Types	Slots, Megaways, Jackpots, Slingo, Live Dealer, Table Games, Instant Wins, Bingo
Game Providers	AGS, Big Time Gaming, Blueprint Gaming, Design Works Gaming, ELK Studios, Evolution Gaming, Eyecon, Fortune Factory, Gameburger, Games Global, Hacksaw Gaming, Inspired Gaming, Light and Wonder, NetEnt, Nolimit City, On Air Entertainment, Pear Fiction Studios, Play n Go, Playson, Pragmatic Play, Push Gaming, Red Tiger, Reel Kingdom, Relax Gaming, Skywind, Slingo Originals, Switch Studios, Thunderkick, WMS, Wazdan Show More
Mobile App	Yes

Cashier

Payment Options	Visa, Mastercard, Paypal, Wire Transfer
Min Deposit	£10
Min Withdrawal	£10
Withdrawal Limit	£5,000
Withdrawal Time	Instant

Support

Live Chat	Yes (9am to 9pm)
Phone	No
Email	support@mrq.com

I tested MrQ Casino over a five-week period, depositing £100 and evaluating its games, withdrawals, support, mobile app, and overall usability to assess the real player experience. This hands-on testing provided a clear understanding of how MrQ performs compared to other UK online casinos.

Overall, MrQ stands out as one of the most reliable and user-friendly casinos I have tested, particularly due to its instant withdrawals, UK Gambling Commission license, and well-designed platform. The site focuses on quality over quantity in its game selection and prioritises player-friendly features such as no wagering requirements on bonuses.

While the absence of a VIP or loyalty scheme and limited payment options may disappoint some players, MrQ is an excellent choice for casual and regular players who prioritise fast payments, fair offers, and a straightforward casino experience.

Review Scorecard With Notes

This is the full scorecard from our review. We scored the site out of 10 across 6 main categories before converting the result into an overall score out of 5. Each category score is calculated from weighted scores across different attributes. A breakdown of the attributes and scores for each category can be found in the relevant section of our review.

How Does MrQ Score on Trustpilot?

MrQ’s rating of 4/5 from 14,000+ reviews on Trustpilot is one of the highest that we have seen for a gambling site.  First hand experience from thousands of customers largely aligns with our own experiences of using MrQ. There is particular praise for the website and app as well as the speed of withdrawals.

Not all users have had a good experience, however, with 19% leaving a 1/5 review. Common complaints concern lengthy verification checks, which is not uncommon for a casino site. There are also complaints about the recent drop in RTP rates by 1% or 2% on most slots, something we flag in our review.

Despite some negativity, on balance, Trustpilot users give a big thumbs up to MrQ.

Category Scorecard

Here is how we scored each attribute in this category.

Attribute	Score
Sign Up Offer	35/40
Loyalty Program	0/30
Other Rewards and Promos	25/30
Overall Score	60/100

Key Points

• All free spins deals have no wagering terms and low deposit to qualify
• Occasional fun sports-themed promotions
• Cash and non-cash prize draws
• Refer a Friend offer
• Daily U vs Q game to win free spins
• Ad-hoc offers drop into your account each week

• No loyalty or VIP program
• No deposit match bonuses

Summary of Offers at MrQ

Here is a summary of all the promos at MrQ. Some are ad-hoc and will change week to week. You will find everything you are eligible to claim listed under ‘Rewards’ once you are logged in.

Promotions	Details	Key Terms
Sign Up Offer	100 free spins on Big Bass Splash	Min deposit: £10, WR: 0x, Max cashout: None
U vs Q Game	Daily arcade-style rewards game	Win between 1 and 50 free spins worth 10p or 20p, no wagering requirements
Refer a Friend	Invite your friends to join MrQ and receive free spins	Get 50 free spins if a friend you invite to MrQ deposits and plays £10 or more
Ad Hoc Offers	Free spins deals tailored to you	Min deposit: £10; winnings in cash

The selection of offers at MrQ is limited but what you get is good value with free spins always associated with a popular slot and winnings paid in cash. Those who want to spend big and be rewarded like a VIP will need to look elsewhere however as the offers here are suited to players making small deposits and there is no loyalty program.

Welcome Bonus - 100 Free Spins on Big Bass Splash With Winnings In Cash

At A Glance - Key Terms For The Sign Up Offer

• Match Bonus: None
• Free Spins: 100 spins on Big Bass Splash
• Min Deposit: £10
• Opt-In: No
• Free Spins Value: 10p
• Wagering Requirement: 0x
• Max Win: No cap
• Expiry: 48 hours

The welcome bonus at MrQ is a good deal for casual slots players. The threshold to qualify is low at just £10 and the reward is 100 spins on a popular slot from Pragmatic Play. The best part is receiving winnings in cash without a cap. Most casinos either pay the winnings in bonus funds with wagering requirements attached or cap the amount you can win to limit their liability. MrQ does neither and this is a great start for any new player at this site.

Mark, Editor

How To Register and Claim Your Bonus At MrQ

1. Hit the blue ‘Join Now’ button on the home page or at the top of any other page.
2. Complete the 3-step registration form including your full name, address and date of birth. You must enter this information correctly. It will be verified using a 3^rd party system in line with UK regulation.
3. When your registration is confirmed choose your payment option.
4. Enter how much you wish to deposit. You must deposit at least £10 to qualify.
5. Your free spins will automatically be credited and will be available when you open the game, Big Bass Splash.
6. Play your spins.

Sign Up Offer Terms

The terms of this offer couldn’t be simpler. Just make sure you use your spins within 48 hours of depositing or they will be removed. All winnings are paid directly onto your balance with no limit on how much you can take home.

Loyalty Program

There is no loyalty program for MrQ. Instead, offers appear in your account under the ‘Rewards’ tab when they become available.

Other Rewards and Promos

The number of promotions for regular players at MrQ is limited. There is a fun daily reward game that pays out up to 50 no wager free spins though wins are elusive, a refer a friend program, and ad-hoc offers that appear in your account from time to time.

Play The U vs Q Daily Prize Game

This innovative game is MrQ’s answer to the Daily Prize Wheel found at other slot sites, though this one is more entertaining. You open the game from your Rewards page. The idea is to knock down the giant ‘Q’ that hangs on a string in the middle of the screen. You get 3 shots with a slingshot.

This is not a skill-based game, it's all luck. But it's a great incentive to come back and log in each day. If you succeed you win anywhere between 1 and 50 free spins worth 10p or 20p each. Winnings are paid in cash with no max win.

Don't expect a lot of wins with U vs Q. I've played this game 8 times now without a win!

Mark, Editor

Get 50 Spins For Referring a Friend

As a bingo site, MrQ is big on community too and they love you to invite your friends. If you have deposited and wagered £10 or more at MrQ you are eligible to refer your friends using the link on the website. If your friends deposit and wager £10 or more themselves, you get 50 free spins on Fishin’ Frenzy Even Bigger Fish 3 Megaways Rapid Fire.

There is no limit to how many friends you can refer.  

Ad Hoc Offers

At MrQ ad hoc offers are added to your Rewards page from time to time too. These are an interesting mix of cash prizes, free spins and sports-related prizes.

Here is a sample of the offers I was invited to take up during my time playing at MrQ:

• 10 free cash spins on Slingo Lobstermania for a £10 deposit
• Log on and play Live Roulette during the week for the chance to win a random cash prize from a £10,000 prize pool
• Deposit £10 with special promo code and get as many free spins as there are Champions League goals in that week’s games.
• Deposit £10 with a special promo code to enter a draw to win VIP tickets to (UFC) Ultimate Fighting Championship martial arts event in London

These offers are a nice incentive to explore more of what MrQ has to offer or get extra to play more of the games you are already enjoying. Adding some unique sports-related promos also sets MrQ apart from the competition.

Category Scorecard and Notes

Here is how we scored each attribute in this category.

Attribute	Score	Notes
Game Providers	7/10	Only 25 providers listed but all are big names and UK-licensed
Slots	14/20	Around 800 and a good mix of classics and new games with varying styles, maths models and themes
Jackpots	10/15	Some huge multi-million GBP prizes and a good mix of games from the Mega Moolah, Jackpot King and Rapid Fire networks
Live Dealer	18/20	High quality feeds and lots of choice from Evolution, Pragmatic and On Air
Virtual Tables	5/10	Limited options for virtual table fans
Other Games	5/5	A well-curated ‘Quickies’ section with slingos, crash games, pachinko and hi-los
Search and Filter Options	2/5	Basic search options could be improved with filters like provider, theme or volatility
RTP Rates	8/10	RTP rate displayed on loading screen of all games and MrQ runs high RTP for many slots
Exclusive Games	5/5	MrQ has a small number of exclusive slots and live dealer tables
Overall Score	74/100

Key Points

• Big name game providers are well represented
• Lots of classic slots as well as fresh content
• Good selection of instant wins
• Good selection of live gameshows from Evolution and Pragmatic Play including Sweet Bonanza Candyland, Monopoly Live and Crazy Time
• Good RTP rates

• Search and filter functions are very basic
• Some big omissions in the provider list like IGT, Quickspin and Novomatic

Since it launched in 2018 MrQ has evolved from a multi-player bingo site into a fully-fledged gambling site with slots, jackpots, live dealer, virtual table games, Slingos and instant wins, listed as ‘Quickies’. New content is added regularly and the list of providers includes many big names. I was impressed with what is on offer though I noted that the slots catalogue is still significantly smaller than that found at bigger independent casinos and white labels. The search and filter options are also a bit limited.

Mark, Editor

Game Types Found at MrQ

Here is a summary of the game types available at MrQ.

Game Types

• Slots - Over 800 top quality slots from big names like Nolimit City and Pragmatic Play
• Megaways - Over 100 expanding reels games featuring classics like Bonanza and Great Rhino
• Jackpots - Multi million GBP prizes in Mega Moolah and Jackpot King games
• Slingo - Over 60 Slingos including Slingo Lobstermania and Slingo Cleopatra
• Live Dealer - Blackjack, roulette, baccarat and gameshows streamed live by Evolution and Pragmatic Play
• Table Games - A small number of virtual blackjacks and roulettes
• Instant Wins - Arcade-style fun with crash games, pachinko, hi los and scratchcards
• Bingo - Multiplayer 90 ball and 75 ball bingo rooms

Catalogue and Game Providers

There are 25 game providers who are represented in the MrQ games catalogue. The list is all about big names like NetEnt, Nolimit City, Play n Go, Big Time Gaming and Pragmatic Play. This is good for those who like the popular titles by these developers and to be fair their output is top quality. However, if you like the niche providers and up and coming names like Peter and Sons or Fantasma you may find the list to be lacking in depth.

Here are my top 10 providers from the list and their best games.

Game Provider	Specialism	Recommended Games
Pragmatic Play	Scatter pays, fishing slots, live dealer, gameshows	Big Bass Splash, Wisdom of Athena, Sweet Bonanza Candyland
Nolimit City	Super-high volatility slots with outlandish themes	Mental 2, Tombstone Slaughter, Serial
Blueprint Gaming	Feature-heavy slots, Megaways, TV and movie-themes	The Goonies Return, Ted Megaways, Eye of Horus
Evolution Gaming	Live dealer and gameshows	Immersive roulette, Speed Baccarat, Crazy Time
Hacksaw Gaming	Dark themes, distinct artistic style, high multipliers	Itero, Ze Zeus, Le Bandit, Hand of Anubis
NetEnt	Iconic slots, rich graphics, many styles	Starburst, Aloha! Cluster Pays, Bee Hive Bonanza
Big Time Gaming	Megaways, high variance, high max wins	Bonanza Megaways, Extra Chilli Megaways
Eyecon	Simple themes, sweet or toy-based games	Fluffy Favourites, Fluffy Favourites Jackpot
ELK Studios	Whacky themes, slot series	Nitropolis 5, Avalon Gold, Tropicool
Push Gaming	High volatility, luxurious artwork	Big Bamboo, Big Bite Push Ways
Gaming Realms	Slingo games	Slingo Extreme, Slingo Cleopatra
Light and Wonder	Big brands, retro games	Rainbow Riches, 777 High and Mighty Wonder 500

Game Menu, Search and Filter Options

There is a simple game menu to search the catalogue, divided into the main game types, and you can also search by game name. It's functionally sound. However, I was a bit frustrated to see that you can’t filter by game provider, a useful feature if you have a favourite. I also found the grid layout of game logos to be a bit overwhelming. There is no additional information like provider, RTP or volatility to tell you more about each game,  and logos are crammed together so the list can make you go a bit cross-eyed.

Online Slots

MrQ features around 800 slot games. Whilst it’s not the biggest list it does have enough diversity in it that there will be something for most players. I particularly liked the Megaways area that features over 100 games including Bonanza and Great Rhino. I also found that the ‘Spotlight’ and ‘Classics’ areas were packed with all-time favourites like Book of Dead, Big Bamboo and Rainbow Riches.

Another nice feature is the ‘Recommended For You’ area. After playing at MrQ 2 or 3 times this started to fill with games that matched by play history. For example, I was recommended more slots by Nolimit City and Relax Gaming after playing Mental and Temple Tumble a few times. This kind of personalisation that helps you find new games to try sets MrQ apart from competitors and is a good reason to make this a regular haunt.

Another good reason to play here if you are a fan of slots is to play the exclusive MrQ games that you can’t find at any other site. These include Big Bass Q The Splash, developed with Pragmatic Play, and MrQ Plinko.

Recommended Slots From The MrQ Catalogue

• Book of Dead by Play n Go - an all-time high volatility classic featuring adventurer Rich Wilde and a magical expanding symbol in the free spins round.
• Temple Tumble Megaways by Relax Gaming - awesome artwork depicts an ancient temple whilst a powerful tumble feature breaks open new lines with each successive win.
• Big Bamboo by Push Gaming - a zen-like game with bamboo forest theme. Golden Bamboo symbols spin to reveal coin wins, collectors and multipliers of up to 10x.
• Le Fisherman by Hacksaw Gaming - a cluster pays slot featuring Smokey the racoon. Wins activate Golden Squares that reveal special paying symbols like gold coins worth 500x.
• Tropicool 5 by ELK Studios –avalanche wins keep the reels turning in this feature-packed game with a dizzying array of mystery symbols, row swaps, wilds and locked wilds.

RTP Rates and Transparency

MrQ is the only online casino I know to publish RTP rates on the loading screen of all their games. You don’t have to browse through the game info pages to find them. This is total transparency so you know what payout rate to expect when you start playing.

This also used to be the only site that ran ALL its slots at the optimum RTP rates of greater than 96%. However, I’ve noticed at the start of 2026 that is no longer the case. Most games now run at around 94%.

Jackpot Slots

MrQ has more than 130 jackpot slots from popular networks. This impressive collection includes one of the world’s biggest online progressives, Mega Moolah from Games Global. There are also games featuring Blueprint Gaming’s Jackpot King and Rapid Fire progressives and Eyecon’s Mini, Midi and Mega jackpots.

Here is a summary of the jackpots available at MrQ.

Network	Provider	Description	Games
Mega Moolah	Games Global	Huge progressive regularly reaching over £3 mill, sometimes over £10 mill. Unlocked with exciting wheel feature	Mega Moolah
Jackpot King	Blueprint Gaming	3-tier progressive with top level Jackpot King prize seeded at £500,000. Available on every spin.	The Goonies Jackpot King, Ted Jackpot King, Fishin' Frenzy
Rapid Fire	Blueprint Gaming	5-tier progressives with smaller prizes and more frequent hits than Jackpot King	Goonies Deluxe, Fishin Frenzy Big Catch
Eyecon Jackpots	Eyecon	3-tiers of small, attainable jackpots in the £10s, £100s or £1,000s	Fluffy Favourites Jackpot, Fluffy in Space Jackpot

Live Dealer

Hitting the Live link in the main menu of MrQ brings up a huge selection of blackjacks, roulettes, baccarats and gameshows provided by Evolution Gaming, Pragmatic Play and On Air Entertainment. All of the games are live-streamed from studios with professional croupiers and presenters.

It’s very easy to find what you are looking for with the live area broken down by game types and a ‘new’ tab listing the latest releases. The games are curated to appeal to a wide range of players with both classic rules and alternative versions. Stakes start at just 10p per bet on Pragmatic Play’s roulette and reach as high as £500 per bet on Evolution’s VIP tables, so whatever your balance there will be a table for you.

I also recommend checking out the two MrQ roulettes and one MrQ Speed Baccarat. These are tables only open to players at MrQ. They feature MrQ branded backdrops, giving a real sense of exclusivity.

Recommended Live Dealer Games From The MrQ Catalogue

• Sweet Bonanza Candyland –a compelling gameshow version of the classic slot with prize wheel, bonus features like Candy Drop and Sweet Spins, and 20,000x max win.
• Lightning Dice - bet on the total of 3 dice and win big if lighting strikes your number during the roll to add multipliers of up to 1,000x.  
• Immersive Roulette – Evolution Gaming created this version of classic roulette with multiple camera angles on the wheel and presenter for added excitement. It’s what live dealer was made for.
• Speed Baccarat – for impatient players, a quick-fire 30 second per hand version of baccarat with cards dealt face up and the 3^rd dealt in quick succession.
• Blackjack – there are 100s of blackjack tables available from Pragmatic and Evolution with variable stake levels and side bet options.

Table Games

There are virtual tables at MrQ though the list is much smaller than the live dealer one. You can access these via the ‘Table’ link under ‘Casino’. Here you will find just 14 games – 6 blackjacks, 6 roulettes, 1 baccarat and a gameshow-style game called Wheel of Winners.

The best games on the list are Evolution Gaming’s First Person Roulette and First Person Baccarat with incredibly rich 3d graphics. For small stakes you can try the 20p Roulette which is a bit basic and looks somewhat dated.

Slingos

MrQ features over 60 Slingo games, a hybrid of slots and bingo where the objective is to complete lines on a bingo card by crossing off numbers revealed by a slot spin. Each line completed moves the player further up the prize ladder with bonus rounds available at the top.

The range of Slingos here is exciting with both old classics like Slingo Riches and Slingo Extreme appearing alongside branded slot versions like Slingo Money Train and Slingo Cleopatra. All games have high RTP rates – usually above 96% - and stakes from just 10p.

Other Games

There is also a small selection of instant win games under ‘Quickies’ in the casino area. These are crash games, scratchcards, patchinkos, hi los and other simple alternatives to mainstream slots and table games. I enjoyed exploring this area that has games with funny themes and great graphics. There were even a few instant wins that I haven’t seen at other sites. Fishing crash games like Golden Hook and Big Bass Crash were particularly fun with lots of tension as the prize value builds whilst you may lose your fish, and that prize, at any moment.

MrQ Exclusive Games

MrQ offers more exclusive content than most other casinos I have tried. Most are simply branded with MrQ logos but some are new games entirely.

There are 3 exclusive live tables – roulette, auto roulette and speed baccarat – and 18 exclusive slots and instant win games. These include exclusive versions of two classic Pragmatic Play slots – MrQ Big Bass Splash and MrQ Sweet Bonanza with added MrQ branding – and a football game called LuckyTap where you try to beat the keeper from the penalty spot. This features Watford FC branding to tie in with the sponsorship deal the site has with the football club.

Category Scorecard and Notes

Here is how we scored each attribute in this category.

Attribute	Score	Notes
Brand, Theme and Design	25/25	A strong brand and modern website that stands out in a crowded market
Site UX and Navigation	20/25	Very easy to use website and app, nicely designed and easy to navigate
Loading times	10/10	Super-fast loading for site and games
Finding important information	20/20	All key information was clearly sign-posted and pages are well laid-out
Mobile Compatibility and Apps	20/20	The mobile app is high quality and well-designed too
Overall Score	95/100

Key Points

• Strong brand and premium quality website and app
• Easy to use and to find important information
• Excellent mobile app

Brand, Theme and Design

MrQ is a bona-fide gambling brand rather than a fly-by-night white label. It has previously run TV ad campaigns and sponsored Watford Football Club. It is a softer brand than the big sportsbooks or live dealer casinos on the market and the website reflects that with a clean, modern interface with simple blue and white color scheme. I would describe the feel as casual, not for traditional casino high rollers, but the quality is good and it feels very trustworthy, in part thanks to the publication of their Trustpilot score and reviews from customers on their home page.

Site UX and Navigation

I found the website and app very simple to navigate. I can easily move between the traditional casino with slots and virtual tables, live casino and bingo via the main nav at the top of every page. And the sign up and account area is clearly laid out and very easy to follow thanks to the clean, uncluttered design.

Curiously the Help and FAQs section opens a new tab on my browser each time I click on it which can be confusing, but aside from that I have no complaints.

Loading times

I played at MrQ over a 4-week period, browsing the website, playing games and using my account. Loading times for pages and games were always very quick with no lags.

Finding important information

It was very easy to locate important information that I wanted to browse to on the website and app. Links to sections like Terms and Conditions, Privacy Policy and Help and Support are all located in the footer and the pages themselves are clearly laid out. All promotions have their own terms and conditions which open in their own pop up from the Rewards page which is neat too. The only small gripe that I have is that the Complaints Procedure is hidden away in the Terms and Conditions and Help pages. I think this should be linked from the footer directly.

Playing Via MrQ’s Mobile App

MrQ is available on a mobile app too at the App Store for Apple or Google Play for Android. I downloaded it from the App Store to an Apple iPhone 12 with iOS 26.2.1. It took less than a minute to install and I was able to log in with the account I set up via the website. The style and navigation mirrors the desktop site and I found it very easy to locate games and start playing. I played 20 or 30 spins through on Rise of Olympus 1000 slot and the game ran smoothly without any lags.

Category Scorecard and Notes

Here is how we scored each attribute in this category

Attribute	Score	Notes
Range of payment options	25/40	Debit cards, Paypal, Apple Pay and Mobile accepted but some big eWallets missing
Withdrawal times	30/30	A guarantee your payment will be processed in under a minute or you get £10 compensation
KYC check times	15/20	Up to 48 hours, usually much quicker
Transaction fees	10/10	There are none, another guarantee from MrQ
Overall Score	80/100

Key Points

• Most popular payment options all available
• A guarantee to process your withdrawal instantly
• No fees

• Mobile payment options have been removed
• No Skrill, Neteller or MuchBetter options

Range of Payment Options

The number of payment options at MrQ is a little on the thin side but the most popular options are all covered including debit cards, Paypal and Apple Pay. Key eWallets like Skrill, Neteller and MuchBetter are NOT available. MrQ used to accept payments charged to your mobile phone bill but that is no longer the case.

The minimum deposit and withdrawal at MrQ across all payment options is £10.

How Fast Are Withdrawals At MrQ?

Perhaps one of the best perks of playing at MrQ is the guarantee that they will process your withdrawal within 60 seconds. And if they don’t, they will pay you £10 cash as compensation. I have not seen a promise like this at any other online casino. Of course, once MrQ process your payment it is down to your provider to make the funds available. With Paypal that will be instant, debit cards can take a few days but will usually take a few hours.

You may be required to provide documents to verify your ID, payment method and source of funds before a withdrawal is processed. This is called a KYC check. It can slow down your withdrawal, and in this case the ‘guarantee’ will not apply.

Transaction Fees

There are no transaction fees at MrQ.

Know Your Customer (KYC) Checks at MrQ

Under the terms of its license MrQ must carry out KYC checks to verify player ID, age and source of gambling funds.  These checks are carried out automatically on registration and manually when deposit and withdrawal thresholds are reached. Screenshots, photos or scans of any of the following documents may be requested.

• Driver license of passport – to prove your ID and age
• Utility bill or bank statement – to prove your address
• eWallet or bank statement – to prove source of funds
• Payslip – to prove souce of funds

No one likes KYC checks, they always feel intrusive and inconvenient. However, my experience of this part of MrQ was as stress-free as can be. I was asked to provide a copy of my driver license to verify my ID before I deposited at MrQ. I uploaded a scan through the account page under ‘Verification’. It was approved within an hour.

Mark, Editor

Category Scorecard and Notes

Here is how we scored each attribute in this category

Attribute	Score	Notes
Contact options	17/20	Email, live chat, post, socials but no phone line
Support Hours	15/20	9am to 9pm for live chat, 24/7 for all others
AI vs Human	12/20	‘Qbert’ AI bot answers questions accurately but will put you through to an agent promptly if it cannot find a response
Response times	15/20	Not bad, a few hours for email, a few mins for live chat
Complaints Procedure	10/10	Clearly laid out in terms and conditions with a nominated dispute resolution provider (IBAS) available for escalation
FAQs	10/10	Detailed articles covering all topics available on the website via a link in the footer
Overall Score	79/100

Key Points

• Very friendly and professional support team
• Fast response times on live chat
• Good FAQs area on the website

• No phone support option
• Support closes between 9pm and 9am

MrQ’s support team get A LOT of very positive feedback on Trustpilot so I was not surprised to find that this area of the operation was of a good standard.

Mark, Editor

Testing Insights: Customer Support

Live Chat Tests: 4
Average Response Time: Instant (AI Bot)
Handover from AI to Agent when needed: 3 minutes

Email Tests: 3
Fastest Reply: 6 minutes
Slowest Reply: 10 hours 13 minutes

Queries resolved: 7/7

Contact Options

You can contact the MrQ team on live chat or email, but not by phone. They also make their postal address available which is unusual. They are on X (Twitter) and Instagram but don’t appear to be very active there.

Support Hours

The support team is available between 9am and 9pm daily. I was disappointed to see that the live chat closes at 9pm as many slots players will still be online after that time.

Contacting Support

• Email (9am to 9pm daily) – support@playojo.com
• Live Chat (9am to 9pm daily) – via the Help section from your account
• Phone Support – not available
• FAQs – available via the Help section from your account

AI vs human

Any contact with the live chat team will start with Qbert, an AI bot who tries to answer your questions before putting you through to an agent if he can’t. This is one of the better AI bots. It did answer my questions around game RTPs, verification and deposits accurately and when it ran out ideas it was quick to put me through to an agent. Once I was through to a real person I found them to be very friendly and helpful, which concurs with what I have read in forums and on Trustpilot.

Response Times

Response times on live chat were fast in testing. Unsurprisingly, the Qbert AI bot responds instantly. When I was put through to an agent the average waiting time was one to two minutes.

I also contacted the support team to update my email address and home address. This involved a short chain of 4 emails back and forth over 2 days. The response times varied from 6 mins up to 10 hours 13 minutes. This is well within the 24 hours maximum time frame published on the website.

FAQs

I recommend using the FAQs section which is available via a link at the bottom of every page of the site. It’s very comprehensive and worth trying before loading up the chat.

What To Do If You Have a Complaint At MrQ

All UK-licensed casinos are required to provide a clear escalation path for any customer who is not satisfied with the level of service they receive. Most complaints will be resolved within a few hours or days. But if the support team or casino management team do not answer a complaint to your satisfaction then you have the right to go to a nominated Alternative Dispute Resolution Provider (ADR). MrQ has nominated IBAS (Independent Betting Adjudication Service).

IBAS, which was established in 1998, provides a fair and impartial review of disputes between gambling operators and their customers. It’s a free service. They can be contacted as follows:

Independent Betting Adjudication Service 
PO Box 62639 
London 
EC3P 3AS 
Telephone: 020 7347 5883
Email: adjudication@ibas-uk.co.uk

Category Scorecard and Notes

Here is how we scored each attribute in this category

Attribute	Score	Notes
UK License	40/40	A UK Gambling Commission license with a clean history
Responsible Gambling Tools	20/30	Basic tools but no option to set personal wagering or loss limits
Insolvency protection	10/10	Player balances held separately for protection
Site security	10/10	Valid security certificate and TLS connection, payment services all authorised by the Financial Conduct Authority
Privacy Policy	10/10	On site privacy and cookie policies outline how your data is collected, stored and used in line with UK law
Overall Score	90/100

Key Points

• Full protection for players through the UK Gambling Commission license
• All games are audited by approved 3rd party testing houses
• Responsible Gambling tools
• Protection for your balance in case of insolvency
• Clear route to escalate any dispute to an impartial resolution provider (IBAS)
• MrQ follows data protection practices enshrined in UK law

MrQ is a highly trustworthy and safe place to gamble. They are licensed by the UK Gambling Commission and they are one of the few well-known operators we have reviewed to have a clean license history with no penalties for breaches of conditions. That is testament to their tight adherence to social responsibility commitments like affordability checks that are used to ensure customers do not spend beyond their means.

Mark, Editor

UK Gambling Commission License

The operator, Tek Fox Ltd, is licensed by the UK Gambling Commission under account 60629. There are no historical penalties in their license history.

Under the terms of their license MrQ must follow strict codes of practice that ensure gambling is fair and safe. These include restricting gambling to those over 18 years of age, ensuring all game outcomes are totally random and advertised RTP rates are accurate, and ensuring all offers for customers are clearly advertised with fair terms and conditions.

Regular audits are carried out to ensure standards are maintained and the Commission has the authority to act in the form of fines or suspension or revoking of a license in the worst cases.

Responsible Gambling Tools

MrQ provides tools in every player account to set limits on their gameplay. They are easily accessible once a player is logged, listed under ‘Limits’. However, the range of tools is more limited than those found at some other sites. For example, there is no option to limit by wagers or losses. Here is what is available:

• Deposit Limits - set limits on your deposits by day, week or month
• Reality Check - set a reminder popup to appear when you have been logged in for the specified time
• Account Activity Review - set a reminder message to prompt you to review your account summary for the last month
• Transaction History - view a summary of transactions over a specified period to stay aware of your spend
• Time Out - set a time out to de-activate your account for a period of 1 day to 6 weeks during which time you cannot deposit or play the games
• Self-Exclusion - close your account for a period of 6 months or more during which time you will receive no marketing.
• GAMSTOP - MrQ is also part of the nationwide GAMSTOP scheme. Via this program you can exclude yourself from all UK-licensed gambling sites from one place.

Insolvency Protection

The Gambling Commission sets out three levels of protection in this area – not protected, medium or high. MrQ’s level or protection is defined as ‘medium’. This means arrangements have been made for the return of your funds in the event that the operator becomes insolvent though it is not absolutely guaranteed that you would get your money back.

Data Protection

A Privacy Policy is published on the site explaining how my data is collected, stored and used in line with UK data protection laws.

Site Security

The website uses Transport Layer Security (TLS), the standard internet protocol, when sending and receiving secure data like personal or financial information.

MrQ does not share a platform with any other casinos or sportsbooks. If you like independent sites like this one, here are some others to try …