Review Summary

I’m a big fan of CasinoCasino. The operator, L and L Europe, has earned itself a very good reputation over the years for running small sites where the focus is on quality games, fair bonuses and great customer services rather than huge brands with immersive websites and endlessly expansive game lists. It’s not perfect, as we will see, but CasinoCasino proudly occupies a space in the UK casino landscape where beautiful doesn’t have to be big.

Here is a summary of the strengths and weaknesses of this site based on my research and analysis.

Strengths

• Speedy payouts – I’ve always seen very fast withdrawals from sites in the L and L Europe group. Once you are verified it takes just a few hours for your money to come through during the week. It can be slower at weekends, but I rate this one faster than many other casinos.
• Great customer support – the team here are friendly and very helpful, and they are even contactable on phone from 7am to midnight daily. It’s a personal service with no AI bots.
• All the big-name game providers - whilst CasinoCasino might not feature games from 100s of providers, the ones who do appear in the list are the very best. From NetEnt and Games Global to Nolimit City and Big Time Gaming, it’s all about quality.
• High RTP rates on slots – many sites now choose to run games at 90% or lower, which is very sneaky in my opinion. That is not the case at CasinoCasino. All spot checks revealed games running at 94% or higher.
• A mobile app to play on – if you are going to stick around then the mobile app is worth downloading. It’s a slick product, very easy to use with all the same games.

Weaknesses

• Fewer games than other sites – if you are after a big, big game list then CasinoCasino won’t be for you. There are around 1,000 slots, far less than what you find at sites like Mega Riches.
• No loyalty program – there is no loyalty program and no cashback here so rewards are not as frequent as you might get elsewhere.
• No free spins with sign up deal – the welcome bonus is a simple 100% match without the free spins that you can expect at almost all other UK slot sites.

Just register at CasinoCasino and make a deposit of £10 or more to receive a match bonus of 100% capped at £100.

Steps To Register and Claim Your Bonus

Here’s what you need to do to claim that bonus.

1. Hit the orange ‘Register’ button in the middle of the home page or the ‘Register’ button at the top of any page.
2. Fill in all your details on the 4-step form including your full name, home address email address, date of birth and mobile number. Make sure you enter all your details correctly as they will be automatically checked behind the scenes by a 3^rd party verification service.
3. If your details don’t match you may be asked to provide documents to verify your ID and address. If requested, provide the relevant documents.
4. Set your deposit limits if you wish to use the responsible gambling tools.
5. Choose a payment option and hit ‘Deposit’. Remember, Skrill payments are NOT eligible for the sign-up offer.
6. Enter how much you wish to deposit and choose ‘First Welcome Bonus’ from the list of Bonus Codes to opt-in to the sign-up offer.
7.  Confirm your deposit
8. Your bonus funds will automatically be credited along with your deposit.

Sign-Up Bonus Wagering Requirements - What You Need To Know

Make sure you understand the terms and conditions of this offer before you deposit. If you don’t like them you can choose NOT to take up the deal when you make your deposit.

Here is how it works:

Your bonus funds will be credited to a separate balance called ‘Bonus’ that is displayed at the top of the screen next to your ‘Cash’ balance. When you start playing you will wager your cash balance first and only when that is down to zero will you begin playing your bonus funds. Wins from your cash balance wagering are paid back onto the cash balance. You may withdraw them if you choose to but you would forfeit the bonus balance at the same time.

The bonus balance is transferred to the cash balance only when you have wagered 40 times the value of the original bonus. Wagers on table games, video poker and live casino do NOT count towards your total. So, for a £50 deposit you get a £50 bonus and you will need to wager £2,000 (£50 x 40). When the bonus balance is transferred to cash you can withdraw or wager it as you wish.

Promotions and Loyalty Program

At CasinoCasino there is no loyalty program with level ups, points and rewards. However, there are weekly free spins deals and monthly slots tournaments. Here’s a summary of what’s on offer for regular players at the site.

Weekly Mystery Spins

This is a weekly offer available to anyone who has a verified account and has ‘recently’ made a deposit. The deals are not advertised on the website but you will see them in your account under ‘Bonuses’ and you will receive emails inviting you to take part if you have opted in. Each week a different game is chosen for the free spins. Winnings will come with a 45x wagering requirement.

Tournaments

You’ll find slots tournaments available at each of the L and L Europe casinos. They are open to anyone who has deposited on the site. Each tournament has a theme like Wild West, TV and Movies or Gold. Players must wager on selected games, published on the Tournaments page, to take part. You can also navigate to the full list of eligible slots via a ‘Tournament Games’ link in the main games navigation.

Overall positions on the leaderboard are determined by each player’s total win multiplier over the tournament period. For example, if you get a 5x win and a 50x win then your total win multiplier is 55x. This is a fairer system than those tournaments that use total win value in ££s for the scoring system because it means the value of your stake is not important. The prize pool in most tournaments is £1,750, spread over the top 3 places with £1,000 to 1^st, £500 to 2^nd and £250 to 3^rd.

CasinoCasino’s game catalogue is packed with absolute quality. There is a wide range to choose from covering the full spectrum from slots and Slingos to table games and live dealer, also casual games like scratchcards, and an excellent sportsbook too for those who want access to betting markets. You can jump easily between all these categories using the main navigation.

Here is a summary of the game types at Casino Casino.

Game Types

• Slots - over 1,000 of the best online slots from classics to new games, cluster pays, scatter pays, high risk and more
• Megaways - thrilling high voltatility games with 100,000s of paylines, progressive multipliers and lots of free spins
• Jackpots - big money progressives including Mega Moolah, Mega Fortune and Jackpot King
• Slingo - over 50 of the best Slingo games including iconic slots brands like Slingo Starburst and Book of Slingo
• Live Dealer - 100s of tables and gameshows from Evolution Gaming and Pragmatic Play
• Table Games - classic roulette and blackjack games in RNG format with side bets
• Instant Wins - causal gaming with scratchcards, video poker and plinkos
• Sportsbook - live sports and esports betting markets

Catalogue and Game Providers

There are games from more than 25 providers at CasinoCasino across all categories. Whilst this is a smaller number than you might see at the bigger independent casinos and sportsbooks, every one of them is a top class, from iconic names like NetEnt and IGT to younger companies that have quickly made a name for themselves breaking new ground in the industry like Thunderkick and Hacksaw Gaming.

Here are 10 of my favourite game providers from the list and a few of their best titles.

Online Slots

For slots fans the CasinoCasino list offers the full range of game formats, features, variance and win potential. There are lots of classics including Sweet Bonanza, Fire Joker, King Kong Cash, Eye of Horus and Genie Jackpots. Or you can browse to the ‘New’ section to find the latest releases showcasing new games from the last year.

Elsewhere popular slot series include Big Bass, Fishin Frenzy, The Dog House, Rich Wilde, Reactoonz and Pirots. And there are over 100 Megaways slots including The Godfather Megaways and Legacy of Ra Megaways.

My personal favourites are the high volatility slots with big win potential produced by Nolimit City and there are plenty of these. They include Tombstone RIP and San Quentin xWays.

Here are 10 titles from the slots list that showcase the variety of options available to suit all tastes.

Jackpot Slots

Some of the biggest online progressive jackpots can be found at Casino Casino including Games Global’s world famous Mega Moolah, responsible for producing life-changing wins of over £15,000,000 on occasion. There are also Jackpot King games from Blueprint Gaming, or for those who prefer smaller prizes with better odds you can try their Rapid Fire jackpots.  Remember, the prizes in these games are pooled from 1,000s of casinos across the globe so the jackpots grow quickly as many players are betting on them each day.

In total there are more than 35 jackpot to play for. Here’s a summary of what’s on offer.

Live Dealer

CasinoCasino has a very good selection of live dealer games provided by Evolution Gaming and Pragmatic Play. Both providers pool their players from 1,000s of partner casinos in the UK, providing them with a broad base to cater to. That means you get a wide range of game formats and stakes. There are blackjacks, roulettes, baccarats, sic bos, pokers and gameshows.

The best way to find a game or table you want to play on is to open any Evolution or Pragmatic Play live dealer game then browse to their ‘Lobby’ using the in-game navigation. That sets you up to browse the full list.

Here is a summary of the live casino selection at CasinoCasino.

Table Games

As well as live dealer there is also a small selection of RNG (Random Number Generator) table games in the old graphical style. There are 28 of these made up of blackjacks and roulettes only. The list includes some unusual formats like Big 500x Roulette, Space Invaders Roulette and Bonus Roulette. These feel like a side-show compared to the glamour of the live dealer section described above. Nevertheless, if you prefer this style of table game, there are some good options and stakes from 10p up to £1,000 per hand on some games.  

Other Games

There is also a Casual games area at CasinoCasino that includes a selection of Slingos, scratchcards, video pokers, plinkos and solitaire. These games are suitable for those who enjoy a less intense gambling experience, often with lower stakes, but the games are no less fun for it. Here is a summary of the Casual and Slingo games on offer at CasinoCasino.

L and L Europe specialise in simple and functional gambling sites and CasinoCasino certainly falls into that category. The branding is very generic, as the name demands, with slots, casino chips, lucky clovers and horseshoes sprinkled over a dark background. The advantage of this unintrusive design style is that it makes it easy to find your way around the site. During the course of researching this review I never experienced any problems - load times were quick, the registration took just a few minutes and depositing and playing presented no issues. I also located all the important information like terms and conditions, banking information and responsible gambling in just one click from the site footer.

Features of the website I particularly liked included the account area which features a Bonuses section which displays any available bonuses and active ones. You can also see how far you have got with your wagering requirements, shown as a percentage in a progress bar. The game menu was easy to use as well, though I would like to have seen more powerful filters to search by game formats or variance to make it easier to explore the list in more depth.

The payment options at CasinoCasino are limited but they do include the most popular services including debit cards, Paypal, Skrill and Apple Pay. The minimum thresholds for both deposits and withdrawals are low at just £10 and there are no fees.

Payout Speed

Before your funds are passed to your payment provider, any withdrawal must be processed by the CasinoCasino accounts team. On the website it states that withdrawals are processed in 1 working day.

In my own experience it is often much quicker than that. During the week you should receive your funds in just a few hours provided there are no additional verification checks. Once the transaction has been approved, funds are passed to your payment service. eWallets like Paypal will make the money available immediately whilst banks can take a few days to process at their end.

Know Your Customer (KYC) Checks

All licensed gambling operators are required to perform KYC checks on their customers as part of their anti-money laundering and social responsibility practices. The following checks are carried out at CasinoCasino.

1. On registration – ‘soft’ checks are carried out behind the scenes to verify your age, id and address against public databases.
2. On meeting deposit and withdrawal thresholds – at CasinoCasino once your total deposits or withdrawals reaches £1,400 further checks will be made requiring you to send photos or scans of documents. You might be asked to send bank statements of payslips to prove your source of funds.
3. On rare occasions if your pattern of play triggers an alert then you may be asked to provide documents to prove you are not spending beyond your means.

What Documents Will I Be Asked To Send?

You may be asked to send one or more of the following documents:

• Driver license or passport – to prove your ID or age
• Utility bill or bank statement – to prove your address
• Bank statement of pay slip – to verify your income
• Bank card – to prove you own the payment method

Checks like these can feel intrusive and they are not popular. However, in my opinion they are an inconvenience worth tolerating for the peace of mind that comes with playing at a licensed and safe betting site. CasinoCasino provide a secure upload link under ‘Verification’ in your account via which you can send the documents. They are also more transparent than other operators in explaining when checks are made – namely, at the £1,400 threshold. If you don’t reach that limit then you won’t have to worry about these checks.

CasinoCasino has a very good support service based on my own experience. They are available 24/7 on live chat and on the phone between 7am and midnight in the UK. You can also email them and expect a response within a few hours. The live chat is excellent – the agents come on within seconds and a photo in the chat window shows who you are speaking with. It’s more personal than the service at other sites and the staff are always courteous and helpful. There is an FAQs page too but it’s a bit brief.

Fair and safe gambling is at the heart of the licensing framework in the UK. As a licensee, CasinoCasino has many features in place to protect its players.

Responsible Gambling Tools – all customers have the option to set limits on their spend and gameplay by the ‘Limits’ link in their account. Options include deposit limits, wager limits, loss limits, time outs, self-exclusion and blocks on specific games. CasinoCasino is also part of GAMTOP, a national self-exclusion program by which gamblers can block themselves from ALL licensed betting sites at once.

Game Testing – all games must be provided by licensed developers. They are regularly audited to ensure fair gameplay including random outcomes on every game event.

Site Encryption – the website uses Secure Socket Layer (SSL) protection, a standard internet protocol for passing sensitive personal and financial information between computers.

Clear and Transparent Bonus Terms – all offers must be clearly explained with a link to terms and conditions adjacent to the headline. Bonuses must be fair as well with reasonable wagering terms and withdrawal restrictions.

Disputes – CasinoCasino has published a ‘Complaints’ page that is accessible from a link in the site footer. It explains what to do if a player is not happy with the level of service they receive. The operator has nominated eCorga as their Alternative Dispute Resolution Provider (ADR). This is one of the license conditions. eCorga will act as an independent arbiter to find a resolution in the event of a dispute.

Insolvency Protection – all player balances are held in a separate bank account to the main business to protect them in case of insolvency.

Overview

Key Facts

Licensing

Customer Support

Responsible Gambling

Sign-Up Offer

100% Up To £100 - £10 Minimum Deposit

Significant Terms: Welcome bonus for a new players only | Maximum bonus is 100% up to $/€/£100 | Min deposit is $/€/£10 | No max cash out | Wagering is 40x bonus | Maximum bet while playing with a bonus is $/€/£5 | Eligibility is restricted for a suspected abuse | Skrill and Neteller deposits excluded Ts and Cs Apply

Key Terms 

• Minimum Deposit: £10 deposit
• Maximum Bonus: £100 bonus

Free Spins  

• Wagering Requirements: 40x bonus ONLY. Example: For a £20 deposit you get a £20 bonus. You'll need to wager £800 (£20 * 40) before the bonus and winnings are converted into real cash for withdrawal. If you withdraw your original deposit before meeting the wagering requirements then your bonus and winnings will be forfeited.
• Maximum Winnings: There is no mention of limits on your winnings in the terms and conditions.
• Expiry: You have 30 days from the time of your deposit to meet the wagering requirements. If you do not meet the wagering requirements in this time then the bonus and winnings will be forfeited.

Cashier

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