Casino Lab review
- Reviewed by: Mark Wadie
- Last Updated: 1st October 2022
This exciting and fun slot site from Genesis Global Ltd offers over 1,500 slots and live dealer tables from all the biggest and best names in the business.
Play slots from Big Time Gaming, NetEnt, Microgaming, Blueprint, Play n Go and ELK Studios.
New players who sign up today can claim a 100% match bonus of up to £100 plus 300 spins on Play n Go’s awesome grid slot, Reactoonz!
OUR RATING:
100% Up To £100
50 Spins on 9 Pots of Gold
Who are Casino Lab?
- Reviewed by: Mark Wadie
- Last Updated: 1st October 2022
This exciting and fun slot site from Genesis Global Ltd offers over 1,500 slots and live dealer tables from all the biggest and best names in the business.
Play slots from Big Time Gaming, NetEnt, Microgaming, Blueprint, Play n Go and ELK Studios.
New players who sign up today can claim a 100% match bonus of up to £100 plus 300 spins on Play n Go’s awesome grid slot, Reactoonz!
OUR RATING:
Popular Slots at Casino Lab
GENERAL INFORMATION
Name: Casino Lab
Website: www.casinolab.com
Operator: Genesis Global Ltd
Launch Date: 2020
Licence: UK Gambling Commission and Malta Gaming Authority
BANKING OPTIONS
Min Deposit: £10
Min Withdrawal: £10
Max Withdrawal: No Limit
Withdrawal Pending Period: Within 24 hours
SOFTWARE AND GAMES
Total Slots: Over 1,000
Total Suppliers: Over 50
About This Site
Casino Lab is a new slot site (2020) from the very popular operator, Genesis Global Ltd, a company with a large number of successful gaming brands including Casino Planet and Casino Gods. Genesis are renowned for producing immersive casino concepts with quirky designs and Casino Lab doesn’t let us down in this respect – this one mixes creates a weird mix of steam punk with a science-lab design, with lab equipment, potions and an eccentric scientist fronting the show.
Is Casino Lab legit?
Yes, Casino Lab is a fully licensed and legit casino. It is owned and operated by Genesis Global Ltd who have been issued with a license to take bets by both the UK Gambling Commission and the Malta Gaming Authority. Here is their licensing information:
- UK Gambling Commission License –Remote 045235-R-324169-012
- MGA License – MGA/CRP/314/2015
Genesis Global have 14 slot sites in the UK including Genesis Casino, Casino Planet and Casino Joy. You can find out more on this page on our site. They are an independent casino operator with their own games and payment platform.
Regulatory Action!!
Genesis Global received a fine of £3.8 million and had its license suspended in the UK in 2020 due to Responsible Gambling and Anti Money Laundering failings. Since then they have been under the watchful eye of the UK regulator but no further action has been taken. You can read more here.
First Impressions – Website, Brand and Sign Up
Let’s start by looking at the Casino Lab website through our first interactions with it, including registration and account verification.
Genesis Global have built a series of great slot sites each with immersive themes and designs. For Casino Lab they take us into a science lab run by an old professor, cooking up potions in little bottles. It’s a nice, original concept and a striking design as you can see from the screen shots on this page.
Casino Lab Home Page
Like other sites in their group, Casino Lab is easy to find your way around. Just jump to the navigation down the left of the screen to find the important stuff – promotions and games, or click Sign Up of Log In – top right – to open the account pages.
The game menu is really clear, with big images for each slot and nice categorisation for games like ‘new’, ‘trending’, and ‘recommended’. You can also search by your favourite provider which is helpful.
Elsewhere, once signed-up, your account pages are easy to navigate. You can check your account balance, your pending withdrawals, account history and bonuses all within one click of the home page.
WHAT OUR REVIEWER SAYS
The registration process at Casino Lab is 3-step as shown in the screengrab below. We had to enter personal details including full name, address and phone number, as well as date of birth. It’s easy to follow and we completed this part in less than 2 minutes.
Furthermore, for the initial account verification, a behind the scenes age check was enough to approve our account and allow us to make a first deposit.
Casino Lab Sign Up
NOTE: On registration Casino Lab check personal details against national databases like the electoral register to confirm new players are over 18 and legally allowed to gamble. If you are NOT on these databases you will have to provide further documents to validate your ID. This will also be the case if you wish to make significant deposits or withdrawals, so be prepared with the following documents if you intend on being a regular at this casino.
- Scan of your passport or driver license
- Proof of address through utility bills, bank statements or council tax bills
- Proof of payment via a scan of your debit card
WHAT OUR REVIEWER SAYS
In our testing we noticed that unlike other sites, Casino Lab does NOT give you the option to upload these docs through your account pages. Instead, you need to send them in via email. If you prefer to drag and drop documents to your account pages you might find this to be inconvenient. In which case you could try another slot site like MrPlay for example.
Bonuses and Promotions
First time depositors at Casino Lab get the following offers:
- 100% match up to £100
- 50 bonus spins on 9 Pots of Gold by Gameburger Studios
The significant terms are as follows: the minimum deposit to claim this offer is £10 and the wagering requirements are set at 40x your bonus and 40x your free spins winnings. Winnings from free spins are capped at £100.
WHAT OUR REVIEWER SAYS
The 40x wagering requirement on this offer is higher than average. You can get better terms at Casumo (30x) or Play OJO (no wagering requirements at all). However, the choice of game – 9 Pots of Gold – is a little different and this medium variance, 20 payline slot is a fun one to play so that’s a good reason to take up this offer. The minimum £10 deposit also keeps the bonus open to low stakes players with smaller budgets.
Take care to ensure you opt-in to the bonus if you wish to accept or you will miss out as shown in the screen shot here.
Opt-In to First Deposit Bonus
Further Promotions
Like its sister sites in the Genesis group, Casino Lab has a selection of regular offers for players who wager each week to enjoy as well. These include a 25% monthly bonus that can be claimed ANY time throughout the month, and slots tournaments dedicated to specific providers. At time of writing there is a Pragmatic Play-related tournament with over £60,000 in prizes to be claimed.
Generally, Genesis sites have a reputation for generous and regular promotions, so if you like your slot play peppered with free spins and match bonuses, this is a good place for you to play at.
Slot Game and Software
One area that Genesis will never disappoint is in their game catalogue. Casino Lab is absolutely stacked with top slots from the best software developers in the industry, from Big Time Gaming and Nolimit City to Thunderkick and Yggdrasil.
Casino Lab Slots Games Menu
In total, there are over 1,500 game titles to pick from, with that number growing every month. Whether you prefer traditional 3-reel fruit machines or the latest 5-reel slots brimming with features and stunning graphics, you have plenty of choices
We can’t list them all here are 10 classics you will find on the Casino Lab game menu:
- Book of Dead by Play n Go
- Twin Spin by NetEnt
- Bonanza by Big Time Gaming
- Pink Elephants by Thunderkick
- Dead or Alive II by NetEnt
- Jammin Jars 2 by Push Gaming
- Mental by Nolimit City
- Money Train 3 by Relax Gaming
- Sticky Bandits by Quickspin
- The Goonies Return by Blueprint Gaming
Or if you prefer to play for the big payouts then you can spin the reels on one of the famous progressive jackpot slot titles such as Wheel of Wishes, Mega Fortune or Mega Moolah, where you can play for multi-million pounds JPs.
Live Dealer and Table Games
Casino Lab also features an impressive range of table games with roulette, blackjack and baccarat to pick from too. If you prefer live dealer to the virtual felt, then you can also enter the immersive live dealer lobby provided by industry giants Evolution Gaming. Some of the live dealer plays include the wildly popular Dream Catcher wheel, Monopoly Live and Live Lighting Roulette.
Here are the highlights of the table games menu:
- Live Blackjack – 45 tables including Lightning Blackjack, Power Blackjack, Diamond VIP Blackjack and Blackjack Party
- Live Roulette – 19 tables including Lighting Roulette, Auto Roulette and American Roulette.
- Live Baccarat – 15 tables including Speed Baccarat and Baccarat Squeeze
- Live Gameshow – 20 game formats including Dream Catcher, Crazy Time, Mega Ball and Sweet Bonanza Candyland
WHAT OUR REVIEWER SAYS
The game menu at Casino Lab is excellent. There are very few big omissions in the slots area, apart perhaps from Novomatic whose games were not in the listing. Meanwhile, the live casino tables provide a broad range of options from serious gaming for Blackjack VIPs with high stakes to lower stakes fun with the gameshow formats which slots players will love.
What We Like
Massive slots selection
Paypal payments accepted
Trusted operator with multiple brands
Free spins in welcome bundle
Fun and immersive site theme
What We Don't Like
No Novomatic slots
Previous enforcement action from UKGC
Cashier Options
Casino Lab has a fully stacked cashier with plenty of payment options. Deposits and withdrawals are quick and easy and most of the popular payment services are covered.
You can fund your real money balance through a variety of options including debit cards, PayPal, Neteller, Skrill, Trustly, Boku and Paysafecard. Here are the deposit options with fees and processing times.
| Min Deposit | Max Transaction | Fee | Processing Time | |
| Visa | £10 | £5,000 | Free | Instant |
| Apple Pay | £10 | £5,000 | Free | Instant |
| Maestro | £10 | £5,000 | Free | Instant |
| BOKU | £10 | £30 | Free | Instant |
| Paysafecard | £10 | £200 | Free | Instant |
| Skrill | £10 | £5,000 | Free | Instant |
| Neteller | £10 | £5,000 | Free | Instant |
| Ecopayz | £10 | £1,000 | Free | Instant |
| Trustly | £10 | £5,000 | Free | Instant |
| Paypal | £10 | £5,000 | Free | Instant |
| MuchBetter | £10 | £5,000 | Free | Instant |
Note that deposits are instant but withdrawal times vary – eWallets provide the fastest access to your winnings with funds processed in just a few days whilst bank cards may take up to 5 days to show an updated balance.
These are your withdrawal options with fees and transaction times.
| Min Deposit | Max Transaction | Fee | Processing Time | |
| Visa | £10 | £5,000 | Free | Instant |
| Apple Pay | £10 | £5,000 | Free | Instant |
| Maestro | £10 | £5,000 | Free | Instant |
| Skrill | £10 | £5,000 | Free | Instant |
| Neteller | £10 | £5,000 | Free | Instant |
| Ecopayz | £10 | £1,000 | Free | Instant |
| Trustly | £10 | £5,000 | Free | Instant |
WHAT OUR REVIEWER SAYS
The cashier at Casino Lab ticks all the boxes – low minimum deposits, a choice of debit cards, eWallets and pre-paid cards, and fast withdrawals. Just remember that you will need to verify your ID with documents before you make any significant withdrawals. This processs can take a few hours so we suggest that you have your documents at the ready to save time!
Customer Support at Casino Lab
These are the options for customer support at Casino Lab.
- Live chat
- Phone
- Contact Us Form
- FAQS
The team is available 24/7 to answer your queries and the live chat, contact from and FAQs are all a click away from the Support Section of the main menu on the home page.
Casino Lab FAQs
WHAT OUR REVIEWER SAYS
Support was generally very good at Casino Lab, though we found the live chat a little irksome. Here is what we found.
First, the live chat app is initially populated by ‘Chat Bot’ which will try to answer your queries without transferring you to an agent. That means effectively pre-populating the chat with FAQs and multiple-choice questions that will hopefully eventually lead to an answer to your question. You can see that on this screengrab.
If you answer is not in the list of pre-populated questions this can be annoying. However, as you can see here, once we had been transferred, an agent did respond to are question within seconds, which is a good level of service.
Response to email was under 1 hour which is as good as any other slot sites we have tested. And the FAQs section, shown below, is very comprehensive and nicely divided into sections for Popular Questions, Account, Withdrawals, Technical and Security amongst others.
Casino Lab Live Chat – Live Bots Transfer You To Real Agents When Your Query Requires Further Help
More Slot Sites Like Casino Lab
If you are a fan of Casino Lab then we also recommend these two sites.
Casino Planet – Another casino in the Genesis group that we recommend is Casino Planet. Here you get 300 Book of Dead spins when you join and make your first deposit. It has the same top quality slots catalogue with more than 1,000 games and also takes deposits with Paypal. You can start here with a minimum deposit of £10.
Kassu Casino – Also from Genesis Global is Kassu casino, a hipster slot site with close to 1,500 slots and live dealer tables. This one gives you 300 free spins on pre-selected slots from names like Play n Go and NetEnt. The same easy functionality and professional customer support is available at Kassu and they take a range of payment options including Paypal, Neteller and Trustly.
Our Verdict
Casino Lab is another thrilling casino from the Genesis Global stable of brands. It has a really cool immersive them which makes the website look great on mobile and desktop and is carried right through from the home page to the promotions and emails they send out. But more importantly this site is stacked to the rafters with top games, provides a professional and efficient service, and welcomes you through the door with an extremely competitive and valuable welcome package. So whatever your tastes and your budget, if you want safe, secure and fun slot play, we recommend Casino Lab to you.
FAQS
- Can I get a no deposit bonus at Casino Lab?No, you must deposit in order to receive the bonus at Casino Lab. You can claim up to £300 and 300 bonus spins when you do.
- Can I play Casino Lab on mobile?Yes, the Casino Lab website can be reached via your internet browser on your mobile phone. There isn’t an app to download, you just navigate to the site in the normal way and you can sign up, deposit and play from there. All the games are available in HTML5 which makes them responsive to your screen size and operating system.
- What is the minimum deposit at Casino Lab?The minimum deposit amount here is £10.
- Does Casino Lab have any sister sites?
Yes, Casino Lab sister sites in the Genesis Global Group. These include Casino Gods, Genesis Casino, Casino Planet and Kassu.