Website UX & Registration 7/10

ProgressPlay slot sites like Sparkle Slots all follow the same simple template. The layout is easy to follow and the text and game logos stand out nicely on a dark, charcoal background. It might lack the finesse and sophistication of a big independent casino brand, but that is now that this platform is about. Instead, it’s cheap and cheerful, with a basic game menu, whilst key information is easy to locate and registration takes just a few minutes.

Online Slots 8/10

As with all slot sites on the ProgressPlay label, Sparkle Slots is absolutely stacked with games. Over 100 providers are represented in the slots list, covering everything from big names like Nolimit City, Games Global (formerly Microgaming), NetEnt, Pragmatic Play and Play n Go, as well as smaller independent studios like Kalamba, Hacksaw Gaming and Fantasma. However, there are also some omissions that dedicated slots fans might not be happy with – neither Relax Gaming or Push Gaming appear. If you want those, you will have to look elsewhere. But that aside, this is one of the fuller slots lists and enough to keep most player happy.

There are a few categories for exploring the list. There is a New section with 100s of the latest games, featuring very new releases from the last 7 days which is a good sign that fresh slots are being added regularly. For progressive fans I counted well over 130 jackpots – including games from Playtech and Eyecon like the Age of Gods and Fluffy Favourite Slots. But no Dream Drops from Relax Gaming or Jackpot Kings from Blueprint Gaming. There is also a Casual Games area which features scratchcards, lotto games and other instant wins, but surprisingly, no Slingos.

Altogether that’s a good slots catalogue, though it could be improved with a better menu to help search out games that you might like.

Live Dealer 8/10

Live Dealer at Sparkle Slots comes courtesy of two big names in the industry – Playtech and Evolution Gaming. Both have extensive lobbies packed with Blackjacks, Roulettes, Baccarats, Sic Bos, Hold Em Poker and Gameshows. Evolution is particularly impressive as it is the busier of the two with 100s of tables always full. Players are pooled from online casinos worldwide so it’s never quiet. That means they have the liquidity to offer a massive range of game formats and stakes. Their Gameshows, including Monopoly Live, Crazy Time and Dream Catcher, are particularly popular.

Loyalty Promotions 7/10

You can browse to the Promotions page at Sparkle Slots via the main menu. There is a big list of network-wide offers that appear on every ProgressPlay site. That means even though this is a small white label slot site there are still plenty of chances to earn extra spins and bonuses each week. Promotions include two Prize Wheels with up to 500 free spins to be won, a weekly cashback, Free Spins on the game of the week and slots leaderboards.

All these deals come with the caveat that generally wagering terms are strict at Spakle Slots and all other ProgressPlay sites. So be ready for 50x wagering requirements and limits on cashouts from bonuses.

Cashier Options 7/10

Most of the major payment services are available on Sparkle Slots. The minimum deposit and withdrawals are low at £10 and £5 respectively. Watch out for a 1% fee on withdrawals, capped at £3. Slightly unfair I feel, but standard on ProgressPlay sites.

Here is a summary of the cashier options.

Payout Speed 7/10

ProgressPlay sites do not process withdrawals outside of office hours. So, it can take up to 72 hours for a transaction to be approved. However, if you withdraw during the week, sometimes it will go through in under 12 hours. There are slot sites with faster withdrawals including MrQ which approved our payments in minutes in some occasions.

Customer Support 7/10

There is live chat and email support via an online form at Sparkle Slots, but no phone support. The live chat is AI-driven which can be frustrating if you are looking to speak directly to a real person to resolve your account query. AI bots generally return generic answers to your questions that can be found in the FAQs in the help center. But if you ask to be put through to an agent it will happen, so a bit of patience is required.

KYC Process 7/10

KYC – or account verification – at ProgressPlay sites can take a few days in my experience. They are not as fast as other white label networks or independent casinos. However, they do give you the option to upload your personal documents via your account which feels more secure than sending on email.