Website UX & Registration 8/10

Luna Casino has an interesting space-theme featuring a planetary backdrop with moon, stars and earth, and an astronaut too. Quite what that has to do with online slots is anyone’s guess but it’s original at least. The site follows the same template as other casinos on the Skill on Net platform. It’s easy to navigate and important information can be found quickly and easily.

The registration process is one of the slickest at any online slot site too. If you already have an account at another Skill on Net site then it’s even easier as they pull your personal details across and you’ll only have to choose a username and password and enter your mobile number for verification. Either way it’s a 2-minute process tops.

Once you’re in you can browse your account pages via a popup window. It’s a neat design and easy to follow and contains helpful information like bonuses you are currently eligible for, progress in wagering requirements for active bonuses, and of course all the tools to set limits on your spend and time online.

Online Slots 9/10

Skill on Net sites have one of the biggest selections of slot games that you will find anywhere. They are also presented very well with an excellent search and filter engine to help you to explore and find more games like the ones you enjoy.

In total there are over 6,000 slots to try from more than 73 different providers. That includes 290 Megaways slots, 513 Jackpots – including Dream Drops and Jackpot Kings – and 66 Slingos. You can browse the menu and filter by provider, game format, user rating and even minimum and maximum bet.  There are also categories for ‘new’ and ‘hot/cold’ which show which slots are paying out or being tight in the last 24 hours. So if you like making your choice based on those stats, Luna is a good place to play.

In short, this is an excellent game catalogue with a sophisticated menu that will suit slots players of all budgets and experience levels.

Live Dealer 9/10

As with slots, so too with live dealer – the choice of tables here is excellent. And all searchable by the same filter menu that you use for slots. There are five studios represented – Evolution, Pragmatic Play, Authentic, Playtech and Stake Logic. This gives you access to the very best software available, featuring a massive range of blackjacks, roulettes, Sic Bos, baccarat, Texas Hold Em and gameshows.

Each of the 5 providers listed above has their own lobby. Evolution’s is by far the biggest. If you are new to live dealer then that is a good place to start. At any time there will be 1,000s of players online, pooled from casinos globally, so the choice of tables and stake range is huge. Pragmatic Play are also very good, with a nice selection of gameshows including a version of their popular Sweet Bonanza slot.

Loyalty Promotions 8/10

Luna Casino has a shared promotions schedule with other sites on the Skill on Net label. So if you’ve played at Bacana Play or Swift Casino for example then you’ll be familiar with what’s on offer here too.

Offers include Daily Picks which are free spins and match bonus deals that you can enjoy every day. Just log into your account and hit the Daily Picks link to find out what you can claim. There are also tournaments on slots with prizes of up to £500. Leaderboards for these promotions are live and can be accessed via your account page too. And for those who stick around and spend enough there is a VIP club with perks like a dedicated account manager.

For a relatively small white label this is a good selection of promotions suggesting you will be well looked after if you sign up to play here.

Cashier Options 7/10

Luna Casino has a small selection of payment options but covers the most popular services including Paypal and Trustly. Paysafecard and Skrill are noticeable by their absence. There are no fees and deposits start from just £10.

Here is the full list of cashier options.

Payout Speed 7/10

Payout speeds at this site vary depending on when you make your withdrawal. If you do so during the week it will be processed within 24 hours, often in much less time. However, there are no weekend withdrawals so if you ask for a payment on a Friday night you will be waiting until Monday morning to receive it.

If you want faster withdrawals then check out our list of instant payout casinos.

Customer Support 6/10

Support at Luna Casino is not their strongest card. This is true of all Skill on Net sites I have tried.

There is no phone line but you can speak to an agent via live chat or on email. The live chat is 24/7. However, it is AI driven and in my experience it is difficult to get the bot to drop the conversation and put you through to an agent. And when they do, it can take a few hours to get a response. Additionally, the email support service can take at least 24 hours to respond.

It seems strange that a casino that delivers such a good experience across the board in all other areas comes up short in the customer service department. Hopefully this will change in the future.

KYC Process 8/10

Account verification – also known as Know Your Customer (KYC) – is the process by which casino operators check your ID, age and source of funds, to ensure all gambling is safe and legal. If you reach a pre-defined threshold on your deposits and withdrawals, you will be required to provide documentation to satisfy the regulations in this area. That means, scans of your passport, driver license, utility bills and bank statements will have to be checked.

At Luna Casino you can do this via your account pages in the Upload Documents link. It’s an efficient process and verification will normally be completed within 24 hours.