Website UX & Registration 7/10

Hot Streak Casino’s simple design and layout will be familiar to anyone who has enjoyed other slot sites in this group like 444 Casino or Jackpot Mobile Casino. They have all been built in a similar style, with no big immersive theme, just clear game logos on a white background and a neat navigation bar. In this case, the burning emblem from the logo is carried throughout the site in various places too but it’s very un-intrusive.

In short, the Grace Media sites are typical small white label casinos. They are functionally very good and easy to find your way around. At Hot Streak I signed up and deposited in just 2 or 3 minutes without any trouble and was ready to play.

Online Slots 7/10

Hot Streak Casino has something like 800 to 1,000 slots in its list. There are at least 50 providers represented including big names like Pragmatic Play, Play n Go, NetEnt, Blueprint Gaming, Games Global, Big Time Gaming and Red Tiger. There are some big names that don’t appear here – including Relax Gaming and Push Gaming – but most slots fans will be satisfied with what’s on offer.

The menu features to help you explore the list are a bit limited. There are filters for ‘New’, ‘Featured’, and ‘Hot’ but nothing for ‘Jackpots’, ‘Megaways’ or popular themes, something which could make it easier to find games like the ones you enjoy.

But overall I found the slots list here to be of a reasonable quality.

Live Dealer 6/10

Hot Streak is not a great place for live dealer fans. The selection is very limited compared to other casinos. The main provider here is Ezugi whose games are not at the level of bigger names like Pragmatic Play or Evolution Gaming for example. There are a few blackjacks, Roulettes, Sic Bos and Hold Ems, but the stake range and choice of tables is small.

If you are a big fan of Live Dealer casinos then I would recommend trying a Skill on Net casino like Play OJO which has games from 5 different suppliers and features some of the best gameshows on the market like Crazy Time and Monopoly Live.

Loyalty Promotions 8/10

Where the Grace Media network does excel is in the area of promotions. As well as giving you 100 cash spins on your first deposit they have a number of regular offers that you can take up if you decide to stick around and keep spinning those reels. The highlights include:

Daily Wheel Spins – each day that you deposit and play £20 you get to spin the Daily Wheel with prizes of up to 20 free spins available.

Weekly Wheel Spins – each week that you deposit and play £200 or more you get to spin the Weekly Wheel with prizes of up to 75 free spins on selected games available.

You can also enter Pragmatic Play’s Drops and Wins tournament from this site just by playing any of their games. This network-wide leaderboard promotions has millions in prizes to be won over the year. You can read more about it here.

Cashier Options 7/10

There is a good selection of payment services available at Hot Streak including eWallets like Paypal and Much Better. Deposits and withdrawals start at £10 and there are no fees except for withdrawals of less than £30 with are subject to a £1.50 charge.

Here is a summary of the cashier information.

Payout Speed 7/10

Withdrawals at Hot Streak Casino can take up to 48 hours to process. From experience of using Grace Media casinos I can say that during the week most payments will be processed in under 24 hours, sometimes in just a few hours. However, if it’s a weekend withdrawal you will be waiting until the Monday.

NOTE: If you are looking for instant withdrawals, we have tested a lot of casinos for payout speed and the one that consistently comes up fastest is MrQ from Lindar Media.

Customer Support 7/10

As with many of the small white label casinos networks in the UK, the support service here is not great. There is no phone line, only live chat and email. The live chat is 24/7 but manned by AI bots who will do their best to answer your questions. However, if it’s an account-related query you need to get past them to speak to an agent which can take a few minutes. Once through, the staff are helpful and polite and can get to the bottom of most issues.

There is also a Help Section with comprehensive information on commonly asked questions. It’s helpful if you want to know about things like withdrawal times, account verification processes and bonus terms and conditions, and a good option before approaching live chat.

KYC Process 7/10

You can upload documents for account verification at Hot Streak via your account page which is helpful and better than sending on email. You will be asked to do this if you hit pre-defined thresholds on deposits or withdrawals. You may need to provide scans of your passport, driver license, utility bills or bank statements.

In their Help Section Hot Streak say it can take up to 3 days for your documents to be reviewed, during which time your account may be locked. This is slower than most slot sites we have reviewed.