Website UX & Registration 7/10

Cosmic Spins is a cheap and cheerful white label casino, typical of the Grace Media group. These sites are not as refined as those you find on other platforms like Skill on Net or White Hat Gaming for example. But nevertheless, they do the job. In this case there is a galactic theme that ties in with the Starburst sign-up deal, and pictures of planets and stars adorn the home page.

It’s easy to find your way around the site. Navigation is clear and although there is the odd spelling mistake and some slightly wonky design, it gets you where you want to go.

Registration At Cosmic Spins

Sign up at Cosmic Spins took less than 2 minutes. You do need all your personal details though so be ready to provide your mobile number, email, full address, birthday, gender and full name. It’s 3-step process then you’re bounced straight into the deposit page where you can choose to opt into the sign-up deal if you wish.

Once logged-in you can administer your account by hitting the icon of a person at the top of the screen. From there you can view your balance, deposit and withdraw, check any live bonuses (including remaining wagering requirements), edit your profile, upload KYC documentation, and set safer gambling limits too.

Whilst the rest of the site seemed a bit clunky to me, the account area is at least well put together, quick to load and easy to use.

Online Slots 6/10

Cosmic Spins doesn’t compete with the bigger white labels when it comes to games. There are 656 slots at time of writing. To be fair, there are some big-name providers in the list including NetEnt, Pragmatic Play, Big Time Gaming, Blueprint Gaming, Light and Wonder, ELK Studios and Play n Go. And some smaller names worth checking out including Triple Edge Studios and Inspired. However, there are some big omissions too like Relax Gaming, Nolimit City, Push Gaming, Quickspin and Hacksaw Gaming for example.

Nevertheless, a quick browse of the game menu reveals new games from the last 7 days had already been added, including Pragmatic’s Big Bass Vegas Double Down Deluxe. And a nice filter menu allows you to search by game provider as well as game name. There are also some useful game categories to search by including New, Hot and Drops and Wins (for the full list or games eligible for Pragmatic Play’s popular tournaments).

Overall then, not a world-beating slots catalogue but a good selection of classics and new games and enough to keep most slots players happy for some time.

RTP Rates at Cosmic Spins

RTP rates on slot games can vary wildly from one slot site to the next. Many game studios now produce 3 or 4 versions of their games, each with a different RTP, and let the casino operators decide which setting to run them on. We analysed 10 games at Cosmic Spins to find out which RTP rates they were running at. This is what we found:

The results are a little under average. Whilst the RTPs never dip below 90% (unlike some casinos) they aren’t at the top end of the scale either (96% and above). Whilst the difference between 90% and 96% won’t be noticeable over a few hundred spins, it does reduce your odds of coming away with a positive balance.

If you prefer to play at a site with higher RTP rates we recommend MrQ from Lindar Media which consistently chooses the optimum RTP rates for their slots.

Live Dealer 5/10

Live Dealer action is very limited at Cosmic Spins. After all, this is a site primarily built for slots players. There are just 16 tables in all, provided by Ezugi and including 3 Card Poker, Sic Bo and Auto Roulette.

In truth, if you are looking for a good site to play live dealer tables, I wouldn’t pick this one. Better options are independent casinos like Casumo, or bigger white label sites like Play OJO (on Skill on Net).

Loyalty Promotions 8/10

Like many small white label casinos, Cosmic Spins runs with network-wide promotions. That means what you see here you will see on other Grace Media sites. There’s nothing wrong with that, and if you get familiar with the schedule, being able to pick it up elsewhere can be useful.

A quick browse of the promotions page showed the following deals available to regular players on the site:

Daily Guaranteed Prize Wheel – If you deposit up to £20 every 3 days you’ll get a spin on the prize wheel with a guaranteed prize of at least 10 free spins on games like Big Bass Bonanza and John Hunter and the Book of Tut.

Weekly Guaranteed Prize Wheel – You can also benefit from the guaranteed prize wheel in a weekly offer if you have deposited £100 in the last 7 days.

Bonus Spins – Each month you are eligible for bonus spins when you meet a specified threshold. From 20 spins for depositing £10 up to 200 spins for depositing £100 or more. These spins are available to play on the full list of Big Bass slots.

Pragmatic Play Drops and Wins – As a slot site that features Pragmatic Play games, Cosmic Spins is automatically part of the Drops and Wins promotions with millions to be won in tournaments every month. You can read more about that here.

For a site the size of Cosmic Spins, that is not a bad run of promotions. The tiered free spins offers are particularly generous and show that whatever your spend level you will be well looked-after.

Cashier Options 7/10

Cosmic Spins has the basic range of payment services for deposits and withdrawals. Visa and Mastercard are accepted, as well as eWallets Paypal and Much Better. Trustly is also in the list. However, there is no Neteller, Skrill, Apple Pay or Google Pay.

The minimum deposit in each case is £10 with no fees. However, when it comes to withdrawals you will be charged £1.50 if your transaction is under £30.

Here is a summary of the cashier information.

Payout Speed 7/10

Cosmic Spins state that they aim to process all withdrawals within 48 hours. However, in many cases it will be quicker. The website says that if you withdraw to a debit card on Monday, you may receive your funds on Tuesday.  That suggests that the team are working to process payments on the day they are requested, even at weekends.

Customer Support 7/10

Support at Cosmic Spins is a mixed bag. You have an FAQs, live chat, and SMS.

The FAQs section is surprisingly good. There are 9 categories of questions, including Bonuses and Promotions and Verification. Each has a set of previous customer questions and the agent’s response, along with comments.

The Live Chat is available 24/7 but is clearly answered by an AI bot that just refers you back to the FAQs, which can be frustrating. However, if you type ‘chat to an agent’ you will be put through to a real person after providing ALL your account details. It is an annoyingly slow process though wait times were under a minute when I tested it.

I couldn’t find any reference to a phone support line or email for that matter. But there is an SMS line you can use as an alternative to the live chat.

KYC Process 7/10

Know Your Customer (KYC), otherwise known as account verification, is part of life for punters placing bets at licensed UK slot sites. Much is done behind the scenes but when you hit a certain threshold of deposits or withdrawals then you will be asked to provide further proof of your ID, address and source of funds.

This may be a scan of your passport, driver license, utility bills and bank statements. Some operators ask you to email these in, but at Cosmic Spins you can upload them via your account. It’s simple and easy to do. However, they take up to 3 days to review your documents which is slow compared to other casinos.