Jackpot Village Review

Writer: Mark Wadie, Editor

At AllSlotSites the reviews we publish are fair, independent and impartial, based on comprehensive research and testing with real money. This allows us to give you an honest appraisal of the player experience. Find out more in our article on How We Review Slot Sites.

Jackpot Village is run by White Hat Gaming, an operator with over 20 casinos and sportsbooks under their UK Gambling Commission license. This one launched in 2019 then recently refreshed with a new-look website and loyalty program in 2025. It scores well in most areas although there are concerns about tough bonus terms and delayed withdrawals and verification on some occasions.

We cover all this in detail in our review. But first, here are the key strengths and weaknesses I found in my research.

Strengths

• The game catalogue – there is no question that Grand Ivy excels with its game selection. It covers the full spectrum from slots, Slingos and instant wins to live dealer and virtual table games. Over 5,000 games in total from more than 100 suppliers.
• New loyalty program – Jackpot Village recently upped its game in this area. You now earn XP points for all your wagering to move through 20 ranks with improved bonuses, awards and tokens earned along the way. Tokens can be traded in the Village Store for Bonus Wheel spins and other gifts. It’s nicely executed, and the ranks aren’t that hard to achieve.
• Daily Bonus Spins – as well as the loyalty program, every player gets a free spin on the Bonus Wheel each day with a guaranteed reward of a bonus or free spins.
• 200 free spins welcome offer – a tasty 200 spins on Book of Dead will please any fan of this iconic game. It’s more than you get at most other sites.
• New website and mobile app – the website has been revamped, looks really smart and is very easy to find your way around. You can also download an app if you want to play on mobile.

Weaknesses

• Bonus terms are tight – Jackpot Village might be giving away a lot of bonus funds via their sign-up offer and new loyalty program, but they come at a price. A 40x wagering requirement deposit plus bonus or on free spins winnings is very high. I see comments about this in player forums and on TrustPilot too. It’s a feature of White Hat Gaming sites and unlikely to change any time soon.
• £20 minimum transaction values – if you are looking to test the site out with a £10 deposit you won’t be able to!
• Some complaints about slow withdrawals and account verification – although I haven’t experienced it myself, there are some comments about delays to withdrawals in player forums, often due to verification checks. It seems that if you’re unlucky you can find yourself a week or longer to get your money. Though I would stress that these cases are the exception rather than the rule.

Get 200 Free Spins on Book of Dead Slot

• Match Bonus: None
• Free Spins: 200 free spins to play on Book of Dead slot
• Min Deposit: £20
• Opt-In: Yes
• Promo Code: No
• Wagering Requirement: 40x free spins winnings
• Expiry: 3 days for free spins / 30 days for the winnings paid as bonus funds

Register and deposit £20 or more to receive 200 free spins on Play n Go’s slot, Book of Dead. Spins are credited automatically on deposit.

Steps To Register and Claim Your Bonus At Jackpot Village

1. Click the ‘Sign Up’ button on the home page or at the top of the website
2. Complete the registration form by filling in your personal details including full name, address, date of birth, email address and mobile number. Make sure you enter all your details correctly. Jackpot Village will check them using 3^rd party verification tools.
3. You may be asked to provide documents to verify your ID and address. If so, upload or email scans or photos as requested.
4. You have the option to set deposit limits for your account using the Responsible Gambling tools.
5. Click the green ‘Deposit’ button then pick your payment option from the list.
6. Enter how much you want to deposit. The minimum is £20.
7. Make sure you pick the welcome offer from the list of available bonuses.
8. Confirm your deposit.
9. Your free spins will be credited - just open Book of Dead slot to start playing.
10. When your 200 spins are over, your winnings - capped at £20 - will be credited to your bonus balance.

I found claiming this offer to be really easy. I played through my 200 spins and won £14.20 which is now sitting on my bonus balance. I'll need to wager it 40x (£568) to come away with any real cash from the deal. That's no easy task!

Mark, Editor

Sign Up Offer Terms

The Jackpot Village sign up offer sets restrictions on what you can do with your free spins winnings. Make sure you understand these before you deposit. Remember, if you don’t like the terms you don’t have to opt in to the deal.

Your free spins winnings are paid as bonus funds. Your bonus funds balance is displayed separately to your cash balance on the website as ‘Bonus Balance’. Once you have used up your free spins you must then wager your bonus balance 40x before it is transferred over to your cash balance. For example, if you have won £10 from your free spins then your bonus balance will display £10. You will then need to wager £400 from that before whatever remains is transferred to cash. Only wagers on slots, scratchcards and keno contribute towards meeting these wagering requirements.

There is also a cap of £20 on winnings from your free spins.

Is This A Good Deal?

It is unusual to receive as many as 200 free spins as a welcome bonus so this is a generous deal. However, the terms and conditions are NOT generous. The wagering requirements of 40x the winnings are higher than you find at most other sites. And in my opinion they make it unlikely that you would walk away with any cash at the end.  There is also the cap of £20 on the winnings to consider. This is also lower than what you see at other casinos where free spins frequently come with a cap of £100 on the winnings.

That doesn’t mean that you shouldn’t take up the offer – it’s still 200 free spins on a very good slot. Just be aware of those restrictions that tilt the odds heavily in the favour of the house.

For an alternative offer you could try Kwiff who are currently giving away 200 free spins on Book of Dead with NO wagering requirements, or 247Bet where you can claim 100 free spins with no wagering requirements on Big Bass Splash. Also, check out our ‘no wagering’ free spins page for more deals.

Promotions and Loyalty Program

Jackpot Village is packed with promotions. Alongside the standard daily spins and bonus deals there is now a loyalty program with ranks (level-ups) and missions.

Here is a summary of what you can get.

Promotion	Details	Key Terms
Sign Up Offer	200 free spins on Book of Dead	Min Deposit: £20; WR: 40x free spins winnings
Loyalty Quarter	Earn XP points to move up the ranks to earn tokens to use in the store and get better rewards	Earn 1XP for £5 wager on slots
Bonus Wheel	Daily spin of wheel to win bonuses and free spins, use tokens to buy spins on Bronze, Sliver or Gold Wheel	For any player with a verified account and one deposit
The Village Fete	Win a share of £10,000 in a bonus giveaway	Deposit £20 or more and wager 40x to enter
£30,000 Jackpot	£30,000 Prize Draw	Deposit £1,000, wager £500,000 for 1 ticket in draw
Mega Giveaway	£10,000 Prize Draw	Deposit £500, wager £100,000 for 1 ticket
Weekly Giveaway	£500 Prize Draw	Deposit £100, wager £4,000 for 1 ticket

The Loyalty Quarter – Earn XP To Unlock Rewards

The new loyalty program at Jackpot Village is called the Loyalty Quarter, representing an area of the village. It’s a simple loyalty scheme with 20 Ranks, each one unlocked by accumulating XP. Every time you wager £5 on slots you get 1 XP. To give you an idea, to get to level 2 you are required to earn 100 points, or wager £500. You can see that in the screenshot below.

Each new Rank gets you a loyalty reward – bonuses and free spins, a badge displayed in your account and tokens that can be exchanged for extra rewards in the Village Store.

This is a standard loyalty program with level-ups but its nicely presented with a little map showing the journey through the Ranks and a progress bar showing how far you have to go to reach the next Rank.

Tokens and the Village Store

As well as earning tokens for your progress through the ranks you can also pick them up for taking part in Missions advertised in your account, for playing minigames and for joining in promotions. After signing up and depositing £20 the Village Store on my account shows a huge range of rewards to pick up including 20 Spins on Legion Gold for 600 tokens, or 10 spins on Big Bass Splash for 300 tokens.

Daily Wheel Spins

The Bonus Wheel is now available on most of the White Hat Gaming casinos. If you have a verified account and you have made a deposit then you are eligible to spin the wheel every day and pick up bonus spins and deposit bonuses. Most of the prizes require a deposit to unlock them.

The Village Fete – Get a Share of £10,000 Bonus Funds

The casino shares out £10,000 in bonus funds amongst players who have deposited £20 or more and wagered their deposit 40x in the previous calendar month. However, the sharing out of the bonus funds is done at the casino’s discretion so you aren’t guaranteed to get anything.

Prize Draws With Up To £30,000 Prizes

Jackpot Village also have 3 prize draws running with some big prize pools. However, the bar to entry in terms of deposits and wagering is high so these look like they are aimed at the big spenders.

• Annual £30,000 Prize Draw - runs from February to the following January and requires you to wager £500,000 to earn just 1 ticket!
• £10,000 Mega Giveaway – runs 3 times a year with full draw dates listed on the website. You need to wager £100,000 to earn 1 ticket.
• The Villagers £500 Weekly Cash Giveaway – a weekly prize draw that requires you to wager £4,000 to earn a ticket.

Jackpot Village has a massive range of slots, live dealer, table games and instant wins. Unlike some White Hat Gaming sites, it does not run a sportsbook. You can browse between live casino and slots at the top of the site or explore in more depth using the filters at the top of the game menu.

Here is a summary of the game types available at Jackpot Village.

Game Types

• Slots - a massive list of classics, new titles, Megaways, grid slots, slot series, high RTP and high variance
• Megaways - over 100 classic Megaways titles featuring 100,000s paylines and huge max wins
• Jackpots - huge progressives including Mega Moolah, Jackpot King, WowPot and Dream Drop
• Slingo - the full list of Slingos including old favourites like Slingo Riches and slots-hybrids like Slingo Starburst
• Live Dealer - classic blackjacks, roulettes, pokers and baccarats alongside brand new gameshow formats
• Table Games - virtual blackjack, roulette and craps in multiple formats including 3d and multihand
• Instant Wins - over 100 scratchcards, plinkos, dice games, video pokers and crash games

Catalogue and Game Providers

The game list is huge thanks to contributions from over 100 different game providers creating a diverse catalogue to suit players with a variety of tastes and budgets. You can browse the full list of providers from the game menu. You’ll find the biggest names in the industry like NetEnt, Games Global and Pragmatic Play, as well as numerous smaller studios like Inspired Gaming, Spinomenal and Raw iGaming.

I’ve picked out 15 of the best providers from the list and their best games to demonstrate the quality and diversity on show.

Game Provider	No Of Games	Recommendations
Pragmatic Play	463	Big Bass Hold and Spinner, Gates of Olympus 1,000
NetEnt	133	Gonzo's Quest 2, Jack Hammer 4, Starburst
Spinomenal	89	Majestic Odin, Book of Tribes, Thor's Fury
Red Tiger	238	Egypt Clusterbuster, Spooky Carnival, Case Closed
Hacksaw Gaming	150	Chaos Crew 2, Keep Em Cool, Hand of Anubis
Nolimit City	83	Dead Men Walking, Blood and Shadow, Tombstone RIP
Inspired Gaming	169	Lightning Viking, Werewolf It Up!, Undead Rich
Blueprint Gaming	207	The Goonies Hey You Guys, Diamond Mine 2, Rise of Altantis
Relax Gaming	147	Book of Power, Dead Rider's Trail, Money Train 4
Push Gaming	65	Razor Returns, Goat Getter, Deadly 5, Big Bamboo
Green Tube	64	Creepy Candy, Lucky Luchadoras, Sushi Fuits
Big Time Gaming	47	Lil Devil, Bonanza, Rasputin Megaways, Max Megaways
Lightning Box	46	Lightning Tiger, Blooming Bunnies, Divine Stars, Blood and Gold
Evolution Gaming	43	Lightning Roulette, Immersive Blackjack, Stock Market
Play n Go	381	Book of Dead, Rise of Olympus Extreme, Reactoonz 2

Online Slots

Once logged in there are more than 4,500 slots to browse. This is a sizeable catalogue and enough for most slots fans with a fantastic blend of old-school classics, modern, innovative titles and much in between too. You can browse by categories like the Big Bass series, Popular games and New slots, as well as one section dedicated to Pragmatic Play games, with over 460 to try. There is no Megaways filter but you can type it into the search bar and bring up over 150 of those too, including Gonzo’s Quest Megaways, Bonanza and Buffalo Rising All Action Megaways.

Here's a selection of 10 of my own favourites from the list, the RTPs at Jackpot Village and key features.

Slot Game	Provider	RTP*	Key Features
Gonzo's Quest 2	NetEnt	94.15%	Avalanche wins, expanding reels, colossal symbols
Fat Panda	Pragmatic Play	94.01%	Extra wilds, wild multipliers, free spins
Break Out	Nolimit City	94.1%	Syndicate multipliers, chain reaction re-spins
Goonies HY Guys!	Blueprint Gaming	93%	Wilds, free spins, cash collects,
Money Train 4	Relax Gaming	94%	Re-spins, hold and win round
Dreadworks	Print Studios	94.16%	Wilds, super-spinners, free spins
Tarot Treasures	Push Gaming	94.33%	Cascading wins, multipliers, hot zones, free spins
Esqueleto Explosivo 3	Thunderkick	94.22%	Mucho multipliers, explosivo wilds
Voodoo Hex	Peter and Sons	94%	Instant coin pays, mystery symbols, free spins
Le Zeus	Hacksaw Gaming	94.18%	Mystery symbols, re-spins, free spins

*RTP at Jackpot Village may be different to other casinos

Useful Tip For Slots Players at Jackpot Village

If there is a game you particularly like you can hit the star icon under the logo in the game menu. It will turn red and the game will be saved to your favourites. That makes it easy to find next time you want to play.

High RTP Slots at Jackpot Village

I also picked out the following high RTP slots to show that Jackpot Village offers some games with really good return to player rates.

Slot Game	Provider	RTP	Volatility	Max Win
1429 Unchartered Seas	Thunderkick	98.6%	Low	670x
Book of 99	Relax Gaming	99%	High	12,075x
Bloodsucker 2	NetEnt	96.94%	Low	1,298x
Money Cart 2	Relax Gaming	98%	High	5,000x
Marching Legions	Relax Gaming	98.12%	High	10,000x
White Rabbit	Big Time Gaming	97.24%	Medium	13,000x
Deal or No Deal Go All The Way	Blueprint Gaming	97.36%	Medium	50,000x

Slot Series at Jackpot Village

There are also some classic slot series available. These are games with multiple sequels where the theme remains the same but the features and maths models get tweaked each time. Here are 7 favourites from the list.

Slot Series	Provider	Recommended Games
Nitropolis	ELK Studios	Nitropolis 2, Nitropolis 5, Pug Thugs of Nitropolis
Gonzo's Quest	NetEnt	Gonzo's Quest, Gonzo's Quest 2: Return to Eldorado
Toonz	Play n Go	Reactoonz 2, Gigantoonz, Dr Toonz
Big Bass	Pragmatic Play	Bigger Bass Splash, Big Bass Amazon Xtreme, Big Bass Splash
Pirots	ELK Studios	Pirots 3, Pirots X, Pirots 4
Tombstone	Nolimit City	Tombstone RIP, Tombstone Slaughter
Esqueleto Explosivo	Thunderkick	Esqueleto Explosivo, Esqueleto Explosivo 3

Jackpot Slots

True to their name, Jackpot Village hosts an enticing selection of big money progressive jackpots too. There are more than 280 currently listed on the site from 5 big networks – Mega Moolah, King Millions, WowPot, Dream Drop and Jackpot King. Collectively that means there is £10,000,000s to play for across some very exciting games. I’m a big fan of Relax Gaming’s Dream Drop network myself as it pays out more regularly than the others. There are also close to 50 Dream Drop games to try your luck on which is a fantastic selection.

Here are 5 progressive jackpots I would recommend from the selection.

Jackpot Network	Provider	Jackpot Seed	Recommended Games
Mega Moolah	Games Global	£2,000,000	Book of Mega Moolah
WowPot	Games Global	£2,000,000	Blazing Diamonds Wowpots
King Millions	Games Global	£2,000,000	Gold Blitz King Millions
Dream Drop	Relax Gaming	£1,000,000	Space Miners Dream, Drops
Jackpot King	Blueprint Gaming	£500,000	7s Deluxe Jackpot King

Live Dealer

You’ll find three industry-leading live casino suppliers here: Authentic Gaming, Pragmatic Play and Evolution Gaming. What’s more, there are over 50 different games represented. 

All of the traditional favourites are available, including roulette, blackjack and baccarat. Many of these games also boast exciting and innovative variations, such as Double Ball Roulette, 7’s On Fire or Lightning Blackjack. 

As if that weren’t enough, you can also play a number of colourful and engaging game shows, like Crazy Time, Monopoly Big Baller and Boom City.

Evolution Gaming

With good reason, Evolution is universally regarded as the industry’s best live casino supplier. High definition streams, charismatic presenters, innovative and pioneering game mechanics - you name it, they have it.

At Jackpot Village, you can play classic Evolution table games, such as blackjack, roulette and craps, from as little as £0.10. The upper limit, meanwhile, is an impressive enough £10,000. In terms of game shows, the full Evolution suite of products can be found here, with everything from Deal Or No Deal to Gonzo’s Treasure Hunt.

Pragmatic Play

This top live casino supplier has a range of gameshows to rival those of Evolution, most notably Snakes & Ladders Live, PowerUp Roulette and Sweet Bonanza CandyLand. But their Asian games are possibly what marks them out from other live casino providers.

Not only can you enjoy a number of popular titles originating from that continent, such as Dragon Tiger, Sic Bo and Andar Bahar. But you can even play standard games like roulette with a Hindi speaking dealer and an Indian-themed studio.

Authentic Gaming

The majority of Authentic titles at Jackpot Village are roulette games. Both standard and automated wheels are available, although betting limits tend to be lower than the bigger providers. For instance, the main Live Roulette game has an upper limit of £100. 

Popular variations include 7’s On Fire, which blends roulette with slots and 500x Roulette Live, with its random multipliers. Aside from roulette, blackjack is the only other game supplied by Authentic.

Table Games

There are also 57 virtual table games at Jackpot Village. These include both classic formats of video poker, blackjack and roulette as well as fun formats like Mega Moolah Roulette and Immortal Romance Roulette.

Slingo Games

There are also more than 50 Slingo titles from Gaming Realms in the Jackpot Village portfolio. These games make an interesting alternative to slots as they mix up the traditional slots and bingo game formats. There are originals like Slingo XXXtreme as well as some slots brand hybrids like Slingo Starburst and Book of Slingo.

You can check out more casinos with Slingo on our Slingo Sites page.

Other Games

And if all that wasn’t enough then you can dip into a collection of more than 139 instant win games like scratchcards, plinkos and dice games. This is a more expansive list than you see at most casinos and shows that Jackpot Village is looking to cater to a wide audience. The pace is less intense and the stakes are low so these games can make a welcome break from the cut and thrust of slots and live dealer.

The Jackpot Village have gone bold with their website, displaying a city skyline at night with glittering skyscrapers and a tidy black and gold color scheme that suggests a high-class casino.

The user experience is impressive too. Sign up took me just a few minutes and once I was logged-in I could easily find my way around to set my responsible gambling limits, deposit and claim my bonus. I found important information like the terms and conditions, Complaints Procedure and promotions information all within easy reach.

In short, the quality of the production and the easy usability give me trust in the site.  

Download Jackpot Village To Your Mobile

A Jackpot Village app is also available at the App Store for iPhone and Google Play for Android. It downloads and installs in seconds and gives you access via the same account to all the same games, as well as the option to deposit and withdraw.  The iPhone version requires iOS 14.0 or later. It has a 4.4/5 rating.

The choice of payment methods at Jackpot Village is good with a decent mixture of debit cards and e-wallets - including Paypal and Skrill – and no hidden fees. The only drawback is a minimum transaction value of £20 which is quite high. If you are looking to deposit less than £20 will need to go elsewhere. You can try our list of £10 deposit casinos instead.

Here is a summary of the payment options with minimum deposit and withdrawal values and fees.

Payment Option	Min Deposit	Deposit Fee	Min Withdrawal	Withdrawal Fee	Withdrawal Time*
Visa, Mastercard	£20	None	£20	None	1 to 5 days
Paypal	£20	None	£20	None	Instant
Skrill	£20	None	£20	None	Instant
Neteller	£20	None	£20	None	Instant
Trustly	£20	None	£20	None	1 to 5 days
Neosurf	£20	None	N/A	N/A	N/A
Revolut	£20	None	£20	None	1 to 5 days
Bank Transfer	£20	None	£20	None	1 to 5 days
Paysafecard	£20	None	N/A	N/A	N/A

*Withdrawal time after processing by Jackpot Village

Payout Speed

At Jackpot Village withdrawals times can take anything up to 72 hours to be processed once an account has been verified. White Hat Gaming sites do not process payments at weekends, or outside office hours in the week. From Monday to Friday the processing time will be anything up to 48 hours.

There are also a small number of reports on TrustPilot from players who say they have waited up to 2 weeks for their account to be verified and a withdrawal to be approved. But these are likely to be rare cases.

Know Your Customer (KYC) Checks

KYC Checks are carried out by all licensed gambling operators in the UK as part of the requirement to fulfil social responsibility and anti-money laundering commitments. Your age, ID and address are all verified automatically on registration. But you may be required to provide formal documents if you go on to deposit and withdraw significant amounts.

Here is a breakdown of when and why Jackpot Village may carry out these checks:

• On Registration - automated checks are carried out to verify your ID, age and address. This is to prevent fraud and under age gambling. Casinos use 3rd party verification tools like Experian for these checks. If your details cannot be verified you may be asked to provide scans of documents like a driver license and / or a utility bill as proof.
• On Deposit or Withdrawals - when you meet significant deposit and withdrawal thresholds - usually around £1,000 to £2,000 you will be asked to send or upload documents to prove your ID, address and age.
• Ad Hoc - all licensed casinos monitor their customers spend patterns. If they see unusual behaviour such as sudden sharp increases in the amount deposited then they may request more information about your income and finances to proof you can afford what you are spending. These are sometimes called Source of Wealth checks.

What Documents Will I Need To Provide?

At each stage you may be asked to provide one or more of the documents listed below. Scans, photos or screenshots can be uploaded via your account page under ‘My Details’.

Passport or driver license – for proof of age and ID
Bank statement or utility bill – for proof of your address
Bank card / screenshot of eWallet – for proof of ownership of payment method
Pay slip – for proof of earnings
Bank statement – for proof of source of wealth or earnings

Contacting Support

• Email (24/7) – support@jackpotvillage.com
• Live Chat (24/7) – via the ‘Contact Us’ link – click on ‘Chat Now’
• Phone Support – Not available
• FAQs – via the ‘Contact Us’ link – head to the ‘Help Center’

Jackpot Village can be contacted on email or live chat, but there is no phone support. Live chat is 24/7. I have used this service several times and found the response times to vary from less than a minute to up to 5 minutes. Once you are through the agents are real people – no AI bots – and they do the job well. However, the conversations can be a bit slow and it does feel like they might be dealing with more than 1 customer at a time.

If your problem isn’t urgent, consider using the Help Centre, which is a fairly sizable collection of FAQs neatly divided into categories like Deposits, Responsible Gambling and Bonus and Promotions.

Jackpot Village is managed by White Hat Gaming Limited who are licensed by the UK Gambling Commission. The licensing framework in the UK, laid out in the Licensing Conditions and Codes of Practice (LCCP), is built around player protection and all operators are required to put features in place that make gambling with them safe and fair. That includes the following at Jackpot Village:

Site Feature	More Info
UK and Malta License	UK Gambling Commission and Malta Gaming Authority licenses mean the operator is held to high standards on safety, security and fairness
Responsible Gambling Tools	Players can set their own deposit limits, restrict their time online, close their account or exclude themselves from all White Hat Gaming sites at any time
GAMSTOP	Players can exclude themselves from all UK-licensed gambling sites by signing up to the GAMSTOP program via a link on the Jackpot Village site
Game Testing	All games are audited by approved 3rd party test houses to ensure they are fair and published RTP rates are correct
KYC Checks	Checks help the casino to set limits on deposits for all players and catch those who are spending beyond their means
Fair Terms	All bonuses must have fair terms that are clearly displayed next to the offer headline so players can easily understand what is required to qualify
Complaints Procedure	Under 'Complaints and Procedures' the operator publishes a guide explaining how to raise a complaint. eCorga is nominated as an adjudicator in case a dispute cannot be resolved
Insolvency Protection	Player balances are held separately to the main business funds to protect them in case of insolvency
Privacy Policy	Personal data is held according to requirements of UK law and staff handling data are required to follow correct procedures
Secure Payment Services	All payment providers are licensed by the Financial Conduct Authority and transactions are protected by secure internet protocols
Site Encryption	The site uses Secure Socket Layer (SSL) protection when a player is logged in. This is standard protocol to prevent data being intercepted and used unlawfully

The UK Gambling Commission audits all operators to ensure that they continue to adhere to the terms of their licenses. The regulator can issue fines or suspend a license if an operator is failing in their commitments.

Responsible Gambling Tools at Jackpot Village

Responsible Gambling tools are a requirement for sites run under a UK gambling license. Not all casinos provide the same options, and some are better at promoting them than others.

In the case of Jackpot Village all the basic tools are there, but there is no option to set limits on wagering or losses which is a useful addition at other sites. Also, once you find the Responsible Gambling page in your account you then have to scroll through a lot of text to find the link to set the limits which is not great.

The following Responsible Gambling tools are available:

• Deposit Limits - set limits on deposits by day, week or month
• Game Time Reminders - reminders that tell you how long you have been logged in for
• Clock Off / Time Out - limit your access to the site for a period of the day or week
• Account Closure - simply close your account, with the option to re-open at any time
• Account History - monitor your spend using this tool to view previous deposits and withdrawals
• Payday Timeout Tool - set recurring times to limit your access around your payday
• Self Exclusion - exclude yourself from all White Hat Gaming sites for up to 5 years

I was prompted to set my deposit limits as soon as I had registered which is good, but I think there is room for improvement in how Jackpot Village promotes these tools through the account page.

Mark, Editor

More About The Operator

White Hat Gaming manage Jackpot Village. They have more than 20 casinos and sportsbooks under their UK license. They also run sites in Canada and the US. White Hat Gaming are responsible for all operational aspects of the Jackpot Village experience including the website, game integration (but not game development), payments, bonuses and promotions, and customer support.  

This is the company profile:

Name	Item
Operator	White Hat Gaming
Head Office	Cornerstone Business Centre, MOSTA, MST 1180, Malta
Contact Details	www.whitehatgaming.com/contact/
Licenses	UK, Malta, Ontario and US states including Michigan and Pennsylvania
UK License Number	52894
Other Popular Sites	Blackjack City, Dream Vegas, Casimba, Grand Ivy, 247Bet

What Others Say - Reviews From Players and Consumer Sites

There are several popular online platforms where players can leave reviews of their experiences at casinos. We look at TrustPilot, CasinoMeister and Ask Gamblers to find out what people are saying about Jackpot Village.  

TrustPilot

Average score of 1.6/5 from 115 reviews (5 star - 14%, 1 star - 74%).

This is a low score, with a high percentage of reviewers giving the site a 1-star rating. However, the sample size is small with just 115 reviews since 2020. This reflects the relatively small size of the brand.

There are a few common themes in the reviews:

• Slow withdrawals – account verification at Jackpot Village can significantly slow down a withdrawal. Two people report waiting over 7 days and one reports waiting more than 2 weeks for funds to be processed.
• Steady withdrawals – there are also reports that for verified accounts, withdrawals can be steady, if not lightning quick. One reports a £3,300 withdrawal dropping into their account within 24 hours, another reports £1,500 arriving within 48 hours, and another says £762 was withdrawn to their bank in 10 hours.
• Strict on bonus abuse – there are several comments from people who had their accounts shut down for ‘bonus abuse’. This is the practice of using bonus funds strategically to give yourself a better chance of walking away with cash winnings. White Hat are strict here and will block you from all their sites in extreme cases.
• Slow response from customer support – some players add that when chasing up withdrawals the support teams responses are slow and unhelpful.

Read Jackpot Village reviews on TrustPilot

Ask Gamblers

7/10 on the in-house Casino Rank algorithm (an automated ranking tool that bases its scores on a combination of critieria including the games, cashier, support hours and player reviews at AskGamblers). This is a good score, aligning with our own research that found Jackpot Village to be a good quality casino.

Read Jackpot Village reviews on AskGamblers

4.9/10 from 10 player reviews

This is a very small sample over 5 years. There are some negative comments about the design of the website and one from a player who got barred for bonus abuse. But nothing about slow withdrawals or account verification.

Casinomeister

Jackpot Village is not reviewed on Casinomeister and is not mentioned in the forums. This is another indicator that this is one of White Hat Gaming’s smaller sites.

What Do These Reviews Tell Us?

Jackpot Village is not a big brand and its coverage in player forums is minimal. However, we can draw some insights from what is there, mainly around payout times. For a minority of players there may be delays to withdrawals caused by document checks. This is not uncommon at UK casinos. However, for those who are verified, the withdrawal time is fair, if not super-fast.

Overview

Key Facts

Name	Jackpot Village
Operator	White Hat Gaming
Head Office	85 St John Street, Valleta, VLT 1165 Malta
Established	2019
White Label	Yes

Licensing

Licenses	UK Gambling Commission, Malta Gaming Authority
UK License Number	52894
Insolvency Protection Level	Not Protected
Alternative Dispute Resolution Provider	eCorga

Customer Support

Live Chat	Yes (24/7) | No AI Bots
Phone	No
Email	support@jackpotvillage.com
FAQs	Yes

Responsible Gambling

Reality Checks
Deposit Limits
Wager Limits
Loss Limits
Time Outs
Self-Exclude - GAMSTOP

Sign-Up Offer

200 Bonus Spins On Book of Dead Slot

Significant Terms: Min. dep £20. Max. bonus bet £5. 200 Bonus Spins on Book Of Dead on your 1st deposit. Winnings from all spins credited as bonus funds and capped at £20. Bonus funds are separate to Cash funds & subject to wagering requirement (40x deposit plus bonus). Only bonus funds contribute towards wagering requirement. Bonus funds must be used within 30 days, spins within 72hrs. Affordability checks & Terms apply. BeGambleAware.org. Ts and Cs Apply

Key Terms 

• Minimum Deposit: £20
• Maximum Bonus: 200 spins on Book of Dead

Deposit Bonus

• Wagering Requirements: winnings are paid in bonus funds and must be wagered 40x before they can be withdrawn. For example, if you win £20 you must wager £800 before the balance of your winnings is transferred to your real money balance.
• Maximum Cashout From Bonus: The maximum amount you can withdraw from winnings generated by your free spins is £20.
• Expiry: the free spins winnings must be wagered within 30 days or they will expire.

Cashier

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