Hello Casino

Hello Casino

Our Score: 8.2

How We Score Slot Sites

Slot sites are all assessed on 10 criteria and scored out of 10 on each. We register, deposit and play with real money so that we can give you an accurate assessment of the player experience. You can read more about our review process here.

Hello Casino Review


100% Up To £100

Plus 25 NetEnt Bonus Spins

Visit Hello Casino

SIGNIFICANT TERMS: New players only, only one offer per player, min deposit £10, max bonus £5, 1st deposit offer is 100% up to £100 + 25 bonus spins on Gonzo’s Quest and Starburst. Spins expire after 10 days, funds after 30 days. Bonus funds separate to cash, wagering requirements of 35x deposit + bonus apply. Terms apply BeGambleAware.org

Casino Profile

Casino: Hello Casino

Established: 2014

Operator: White Hat Gaming

White Label: Yes

Contact: support@hellocasino.com

Payment Options

Minimum Deposit: £10

Minimum Withdrawal: £10

Withdrawal Processing Time: Up To 24 Hours

Online Slots: 2,500 + | Slingos: 37 | Megaways Slots: 42

Our Mission

AllSlotSites.com is a free, independent casino review service that provides our readers with accurate and objective reviews of slot sites. For your safety it is our policy only to partner with operators licensed by the UK Gambling Commission.

How We Make Money

Our business works on an affiliate model which means that we are paid commissions for every customer that we refer to our partner casinos. These commissions may affect where these casinos appear on our site but they do not affect the impartiality of our reviews.
Review Written by: Mark Wadie
Date Published: 29th March 2021

About Hello Casino

Hello Casino is a slot site on the White Hat Gaming (WHG) platform. It launched in 2014 and offers a straight-forward online gambling experience similar to that which you will find at other WHG sites. There are no frills here, just a wide selection of more than 2,500 slots, the value of playing at a trusted name in UK slots entertainment, and a good value sign up offer including 100%  up to £100 bonus and 100 free spins.

What We Liked

  • Over 2,700 top-quality slots which are easy to find with the filter menu system
  • £10 minimum deposit
  • 117 jackpot slots including Dream Drops and Mega Moolahs
  • Transparent loyalty program with rewards for every £1 wagered on slots
  • High scores on consumer review sites across the web

What We Didn't like

  • Some small issues with the game menu usability
  • No Quickspin or Yggdrasil slots

Slot Site Comparer

How does Hello Casino match up against its rivals on key stats? We matched Hello Casino against other similar sites to help you decide where to play.

Slot SiteOperatorOur ScoreEstablishedMin DepositMin WithdrawalTotal SlotsTotal ProvidersTotal JackpotsMegaway SlotsSlingo Games
Duelz CasinoSuprPlay Ltd7.82018£20£202,000 +100 +44650
Hello CasinoWhite Hat Gaming8.22014£10£102,500 +100 +1174237
SlotniteWhite Hat Gaming7.52019£10£101,000 +30 +1584337
Temple NileWhite Hat Gaming7.42018£20£201,500 +100144140 +33
21 CasinoWhite Hat Gaming7.92015£10£202,500 +10215016518
Play OJOSkill-On-Net8.42017£10£14,500 +6636815159
Voodoo DreamsSuprPlay Ltd7.82018£20£20900 +9044650
PlayGrandWhite Hat Gaming7.32014£10£201,000 +1087917035
Skol CasinoWhite Hat Gaming8.22021£10£102,000 +100 +10010139
Casumo CasinoCasumo Services Limited9.02012£5£103,200 +11026717630

Sign Up Offer 8/10

  • 100% match bonus up to £100
  • 100 spins to use on Starburst or Gonzo’s Quest

Significant Terms

  • Minimum deposit is £10
  • Free spins credited 20 per day for 5 days
  • Cashouts from free spins winnings capped at £100 per day
  • Free spins expire after 10 days
  • Wagering requirements on bonus: 35x bonus and deposit
  • Wagering requirements on free spins winnings: 35x
  • Max bet with bonus funds: £5
  • Minimum cashout is £10

Is This a Good Offer?

If you are depositing between £10 and £100 then this is a good offer and stands up well in comparison to others in the UK right now. If you are looking to deposit more than £100 then you could try another White Hat Gaming site like Temple Nile (100% up to £500) or one of the Rank Interactive sites like Spin and Win (100% up to £300) instead.

The wagering requirements are quite steep here as they apply to the value of the bonus AND deposit rather than the deposit only. If you want easier terms you could try the Aspire Global sites, Casiplay (35x bonus only) or Luckland (40x bonus only) instead, both of which will match your first deposit up to £100.

Here is how the Hello Casino sign up deal compares to others on the UK market right now.

Alternative Sign Up Offers For You

Slot SiteMin DepositFree SpinsMatch BonusFS WR*Bonus WR*Max Cashout
Hello Casino£1025100% up to £10035x35x£50 on free spins
Slotnite£10100100% up to £10035x35x£50
Temple Nile£2060100% up to £30040x40x£20 for bonus spins
21 Casino£100100% up to £1210x35xUnlimited
Play OJO£1080N/A0x0xUnlimited
NY Spins£2050100% up to £500x30x£500
Dream Vegas£20150100% up to £30035x35x£100
Skol Casino£10100100% up to £10035x35x£50 for free spins

*WR = Wagering Requirements

Website UX & Registration 8/10

Like its sister sites on the WHG label, HelloCasino.com is a reliable, functional website. There is none of the glitz and glamour of a top tier independent casino, but it does the job. Key information is easy to find and the cashier, account pages and game all load up quickly and with few errors or glitches.

Hello Casino Home Page
Hello Casino home page

Occasionally, when using the search bar on the game menu the results were returned on a page with a white background that jars with the rest of the site. But that aside, I was comfortable with the UX experience at Hello Casino.

Sign-Up and First Deposit

The registration and deposit process, including taking up my welcome bonus, took under 3 minutes in total which is quick. You will need to give your full name, address, date of birth, email and mobile number.

You will also be required to click a link in a welcome email to activate your account. This is a little unusual but does give another layer of account security so I don’t see that as a problem.

You will also need to opt-in to the sign-up bonus so don’t forget to do that when you deposit or you will miss out on the match bonus and free spins.  This is a feature of WHG sites and it allows you to decide whether or not you want to be tied up in wagering requirements and withdraw limits or stick to your own cash bets.

Online Slots 9/10

Catalogue and Game Providers

White Hat Gaming have deals with over 100 slots providers and most are represented here at Hello Casino. In total there are something like 2,500 games to choose from. There are few other white label operators who can match that size of game list except for perhaps Skill on Net (Play OJO has over 4,000 slots).

Names who you will recognise here include Big Time Gaming, Nolimit City, Relax Gaming, NetEnt, WMS, Blueprint Gaming, IGT, Just For The Win, Nyx, Play n Go, ReelPlay and Red Tiger. The only omissions we could think of are Yggdrasil, Novomatic and Quickspin.

Slot Games at Hello Casino
Browsing the game catalogue at Hello Casino

Jackpot Slots

If chasing down those big wins is what you are here for then the Jackpot slots tab has plenty to offer with 117 stellar-prize games in all to choose from. There are the Dream Drop series from Relax Gaming, including Neko Nights and Templar Tumble 2 Dream Drop; Jackpot King games from Blueprint Gaming; and Mega Moolah from Microgaming. And also a long list of Must Drop jackpots by Red Tiger.

New Slots

There are more than 60 slots listed under the ‘New’ tab at Hello Casino. You can see that fresh content is being added on a weekly basis. New games like Hacksaw Gaming’s Cursed Seas and Book of Rampage by Light and Wonder were already available in first week of release.

Megaways Slots

Hello Casino has a good selection of 105 Megaways slots to play. You can jump straight to the full list by hitting the Megaways tab in the game menu. The choice includes a mix of classics and new games including Rick and Morty Megaways, Monopoly Megaways, Twin Spin Megaways and Temple Tumble Megaways.

If you enjoy these games and want a bigger selection to play you could try PlayGrand which has 170 to choose from.

Slingo Games

There are also 37 Slingo games to play at Hello Casino. These include superb slots brands like Slingo Lobstermania, Slingo Rainbow Riches and Slingo Cleopatra, as well as old classics like Slingo Riches.

If you like Slingo and want more choice we recommend Spinshake from Aspire Global which features more than 60 Slingo titles.

Game Menu, Search Functions and Game Window

With so many games to choose from you need a sophisticated menu system to search and filter by. At Hello you can search by top level category like Megaways or Slingo slots, or by Provider which brings up a long list of 100 or so game providers to list by. There is also a simple Search option to search by name. But there is no option to search by RTP, variance or paylines, something which can be useful when looking for something new to try.

A nice feature of the game list is the Favourites tab. Roll over any game logo and a heart icon will appear. Click on this and the game is automatically added to your Favourites list so that you can find it easily next time you want to play.

Game Window at Hello Casino
Playing Dead Man’s Gold by ELK Studios at Hello Casino

The game window itself is simple but also has some useful functions. You can make a quick deposit or search out a new game without leaving the window, but there is no option to open live chat in case of an issue with a game you are playing.

Slots RTP at Hello Casino

Some slots have more than one RTP setting and it is at the discretion of your casino which one they run the game with. As part of our review process we check the RTP settings of 10 games we know to have more than one RTP option. This is what we found at Hello Casino.

Slot GameProviderRTP OptionsRTP At Hello Casino
Book of DeadPlay n Go96.21%, 94.25%, 91.25%, 87.25%, 84.18%96.21%
Reactoonz 2Play n Go96.20%, 94.20%, 91.20%, 87.20%, 84.20%96.20%
Folsom PrisonNolimit City96.07%, 94.01%94.01%
MentalNolimit City96.08%, 94.20%94.20%
The DoghousePragmatic Play96.51%, 95.51%95.51%
Big Bass BonanzaPragmatic Play96.71%, 95.67%, 94.02%, 90.63%95.67%
Diamond SandsJust For The Win96.08%, 94.11%, 92.23%94.11%
Western Gold 2 Double BarrelJust For The Win96.15%, 94.20%, 92.20%94.20%
Undead FortuneHacksaw Gaming96.29%, 94.40%, 92.28%, 88.55%94.40%
IteroHacksaw Gaming96.18%, 94.24%, 92.32%, 88.33%94.24%

NOTE: These RTP settings were verified on 24th May 2023.

Hello Casino performs well for slots RTP. All games are set to a mid to high setting and in particular the Play n Go slots are offered at the maximum RTP setting. This is good because we have seen Book of Dead running at lower than 90% RTP at other sites.

Find out more about why RTP is important in our guide, Slots RTP Explained.

Live Dealer 8/10

For live dealer fans the action all comes courtesy of Evolution Gaming and Pragmatic Play. You won’t get exclusive tables here because the casino isn’t big enough to support that. But you will get choice … lots of it.

Evolution’s lobby gives you access to 150 Blackjack tables with stakes from 50p up to £5,000 per hand, more than 15 Roulettes, Sicbo and Baccarat, and poker games including Texas Hold Em vs the house. And finally, their Gameshows area continues to be the most popular in the lobby with games like Lightning Roulette, Crazy Time and Deal or No Deal Live brining in 1,000s of player for every game.

Pragmatic Play’s lobby has fewer options but remains a good alternative if you want to try something different to the Evolution games. As well as the many regular table games you can also play the live dealer version of their popular slot, Sweet Bonanza.

Loyalty Promotions 8/10

As a rule, white label casinos don’t run the same level of promotions as bigger independent sites. But you can still find a few good rewards if you shop around. At Hello Casino there are two regular offers that make this site worth spending time on.

Firstly, a Sensational Sundays offer where your first deposit of £10 or more gets you a 30% match bonus. This comes with the standard 35x wagering requirement on deposit and bonus together.

Then there is a loyalty program. The advantage of this program over others on the White Hat Gaming platform is that Hello Casino have chosen to make it clear how many points you earn for each £1 wagered. Other sites don’t do this. They simply say, the more you spend, the more points you earn and its left at their discretion if they want to change the formula. That doesn’t seem fair to me.

At Hello Casino you get 2 points for every £10 wagered on slots. 1,000 points converts to £5 bonus funds to play with. So, you need to wager £5,000 to get a £5 bonus. That may seem like a lot but remember these are wagers, not deposits so the points will quickly stack up. You will also be credited 500 points when you make your first wager. That’s an extra £2.50 on top of your sign-up offer. 

Cashier Options 8/10

When it comes to payments, Hello is set up to support most of the big payment providers. Visa, Mastercard and Maestro are all available, as are eWallets Skrill and Neteller. Paypal also makes an appearance which is good because not all White Hat Gaming sites have this. Apple Pay and Google Pay are not available however. There are no fees.

Here is a summary of the deposit and withdrawal options at Hello Casino.

Payment ServiceMinimum DepositDeposit FeeMinimum WithdrawalWithdrawal FeeWithdrawal Processing
Visa, Mastercard, Maestro£100.0%£100%Up to 24 hours
Paypal£100.0%£100%Up to 24 hours
Paysafecard£100.0%N/AN/AUp to 24 hours
Skrill£100.0%£100%Up to 24 hours
Cash to Code£100.0%£100%Up to 24 hours
Neteller£100.0%£100%Up to 24 hours
Neosurf£100.0%£100%Up to 24 hours
Trustly£100.0%£100%Up to 24 hours

Payout Speed 8/10

Withdrawals at Hello Casino will normally be processed within 24 hours. There can be delays if extra verification is required. That is the same at any online casino though.

I tested the withdrawal process myself to see how long it would take. These are the results:

Customer Support 8/10

There is plenty of information on the Hello Casino website to help you out if you have any questions about the service they provider. It is all presented in a ‘Help Center’. You can click through for answers to common questions on Account, Bonus and Promotions, Deposits, Withdrawals and Technical Issues. The list of questions for each topic is fairly comprehensive and this area looks more useful than many competitor sites.

There are also email and live chat options.

The first time you use the live chat area you will be required to enter your registration details again so that the support agent can identify and verify your account. This is frustrating but if you submit a 4 digit PIN at the same time then you won’t have to do it again.

Once we were through to the support team then the service provided was very good. Agents were knowledgeable and the response time was never longer than 2 minutes.

KYC Process 8/10

To verify your account you may be asked to provide documents to prove your ID, including scans of your passport, driver license or utility bills. Hello Casino have provided a page within your account to upload documents rather than send them on email. Not only is this more secure but the turn around appears to be much quicker than we have seen at other UK casinos.

Documents I uploaded were approved in under 1 hour which you can see in this screenshot.

Hello Casino Verification
KYC documents were verified in under 1 hour at Hello Casino

License & Reputation 9/10

Hello Casino operates under the White Hat Gaming licenses from Malta and the UK. White Hat also have licences in several US states. In total they run more than 30 online casinos in the UK. Here are their licensing details.

Regulatory Action

In a routine compliance assessment carried out in March 2019 White Hat Gaming procedures and policies relating to anti-money laundering and social responsibility were found to be inadequate. Subsequently, in January 2021 they made a payment of £1.3 million to the National Strategy to Reduce Gambling Harms in lieu of a fine.

We should note that the action may not relate to the handling of Hello Casino accounts. However, it is still significant. You can read more about the assessment and WHG’s response on the Gambling Commission website here.

Consumer Reviews Across the Web

We looked at reviews of Hello Casino at other trusted casino forums and reviews sites across the web.

Hello Casino scores well at Ask Gamblers. On the in-house algorithm that takes into account a range of factors including the game catalogue, support services and payment options, Hello scores 7.61/10. The Player Rating is 7.4/10 based on 35 reviews. Player reviews are generally positive about the experience at this site.

At Casinomeister Hello Casino also scores well. The in-house editorial team score the site 8.5/10 and the average Player Rating is 8/10. These are very good scores at Casinomeister and well above average.

Our Verdict 8.2/10

Hello Casino will suit slots fans who like the White Hat Gaming platform. There is nothing spectacular about the brand but it does offer a fantastic selection of slots and jackpots from the big progressive networks and a solid sign up offer with a good match bonus and 100 spins to enjoy. There were a few minor usability issues on the site but in general the level of service was good.

Play at Hello Casino

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