Casilando Review

Writer: Mark Wadie, Editor

At AllSlotSites the reviews we publish are fair, independent and impartial, based on comprehensive research and testing with real money. This allows us to give you an honest appraisal of the player experience. Find out more in our article on How We Review Slot Sites.

Review Summary

Casilando is one of the older White Hat Gaming casinos, established in 2019. It has a solid game selection covering slots, table games, live dealer and instant wins, but without a loyalty program or sportsbook, it doesn’t feel quite as fresh and exciting as some of the newer sites from this popular operator. We tested and reviewed all aspects of the experience at Casilando and report in depth below. But first, here is a summary of the key strengths and weaknesses.

Strengths

• A Trusted and Safe Operator – White Hat Gaming sites are popular because they are UK-licensed and provide a good level of service including live chat 24/7, lot of payment options, reasonable withdrawal times and a good range of responsible gambling tools.
• Good slots selection – you won’t get as many slots at Casilando as you do at newer White Hat sites but there are still lots to choose from including plenty of classics and fresh content added monthly.
• Good wagering terms – the wagering requirements on your match bonus are 35x bonus only. This is below average for a 100% match.
• Minimum £10 deposit – you don’t have to deposit big to claim the bonus and test the site.

Weaknesses

• No loyalty promotions – there are no weekly bonuses and no loyalty program which is very unusual. That means you don’t get anything extra after the sign-up offer.
• Limited browsing options in game menu – the search and filter options could be improved with more choice like ‘Instant Wins’ or ‘Megaways’. There is limited ability to explore the list in depth.
• Website needs freshening-up – whilst I liked the colors and layout of the site, it doesn’t compare favourably to White Hat’s newer ones which are slicker and more modern.

Casilando has a competitive sign-up offer. However, it does not currently run a loyalty program or any seasonal or weekly promotions. This is very unusual. I checked with the support team and they confirmed that there are no planned promotions at the present time, though they did recommend opting-in to emails and SMS to receive information about any new offers that drop.

Welcome Offer - 100% up to £100 and 20 Bonus Spins

Sign up and deposit a minimum of £10 at Casilando to qualify for this bonus. You will automatically receive the same amount in bonus funds up to a maximum of £100 and 20 spins on Play n Go’s Book of Dead.

Steps To Register and Claim Your Bonus At Casilando

1. Click the green ‘Sign Up’ button on the home page of Casilando
2. Fill in all your details on the sign-up form. This includes your full name and address, date of birth, email address and mobile number. You must enter all the information correctly. It will be checked using 3^rd party verification tools. If the information doesn’t match public databases then you may be asked to provide documents to prove your ID and address.
3. Before you deposit you can choose to set your own deposit limits using responsible gambling tools. This is optional.
4. Hit the green ‘Deposit’ button and choose your preferred payment option.
5. Enter the amount you want to deposit.
6. Choose the welcome offer from the list of bonuses to opt in.
7. Confirm your deposit.
8. Your match bonus will be credited and appear in your bonus balance. Your free spins will automatically be available when you open Book of Dead slot.

Sign Up Offer Terms

There are wagering requirements and withdrawal restrictions related to this bonus. Make sure you understand them before you sign up and deposit. You don’t have to opt in to the bonus if you don’t want to. You can choose to deposit without accepting it.

This is how it works:

• Your bonus funds are held in a separate bonus balance displayed next to a little gift box icon on the site.
• You always start by playing your cash funds with any winnings paid back onto the cash balance. Only when your cash balance reaches zero do you start to play bonus funds. And if you choose to withdraw from your cash balance before it reaches zero you will forfeit your bonus.
• When you start using bonus funds your winnings are paid back onto the bonus balance.  You must wager the equivalent of 35x the value of your bonus before the bonus balance is transferred to the real cash balance where it can be withdrawn. For example, if you deposit £10 and receive a bonus of £10 then you must wager £350 to release the bonus balance to cash.
• Whilst you are wagering your bonus you cannot stake more than £5 on any one bet. If you do, you may forfeit the bonus and any winnings. White Hat Gaming are strict on this and do sometimes zero balances when players breach the £5 rule.
• Your free spins on Book of Dead are available when you open the game. Whilst playing your spins the winnings accumulate. They are paid onto your bonus balance only when the 20 spins have been used up.
• Winnings from free spins also have a 35x wagering requirement. These are separate to the match bonus wagering requirements and they are displayed separately in your account.
• Not all games contribute equally to wagering requirements – slots, scratchcards and keno count 100%, table games count 10% and video poker counts 5%.

Casilando provides a game catalogue packed with quality from a wide range of providers covering slots, jackpots, live dealer, virtual tables and instant win and arcade games. The list is not as expansive as that found on other White Hat sites but it’s still impressive.

Here is a summary of what’s on offer:

Game Types

• Slots - over 1,000 including classics, new slots, cascading wins, cluster pays, scatter pays, 3 reels and more
• Megaways - expanding reels slots with thrilling features including free spins and progressive multipliers
• Jackpots - progressive jackpots from 5 networks including Mega Moolah, Jackpot King and Dream Drop
• Slingo - a hybrid of slots and bingo and including iconic slots bonus rounds in games like Slingo Starburst
• Live Dealer - blackjack, baccarat, poker and gameshows from Evolution Gaming and Pragmatic Play
• Table Games - virtual tables for blackjack and roulette fans with side bets and bonus rounds
• Instant Wins - over 100 fun games like plinko, scratchcards, virtual sports betting, video poker and dice

Catalogue and Game Providers

Games are provided by more than 100 developers at Casilando. There is a ‘Providers’ link in the game menu which shows the full list and the option to filter by name. However, when I clicked on a few options in the list, the feature didn’t work. Nevertheless, this is an impressive selection of partners with varied styles, game formats and pay models to suit all tastes.

I’ve picked out 10 of my favourites here and a few of their best games to illustrate the choice.

Online Slots

There are more than 1,000 slots to try at Casilando including lots of classics as well as the latest releases. Under ‘Top Games’ you can find well known slots like Book of Dead, Reactoonz, Starburst, Eye of Horus and Bonanza. The ‘New Games’ option in the menu shows games on release in the last few months. You can also use the search bar to explore by game type using terms like ‘Cluster Pays’ or ‘Cascading Wins’ to bring up slots like Reactoonz, Hand of Anubis and Gonzo’s Quest.

Here are 10 slots I recommend from the Casilando list, and a bit about each one.

Here's one of those games, Reactoonz, loaded up at Casilando:

Jackpot Slots

Casilando has a good selection of more than 150 progressive jackpot slots including some of the world’s biggest like Games Global’s Mega Moolah. You can browse the full list using the Jackpot slots link in the game menu. The top prizes in these games are worth millions but they don’t drop that often. Here are 5 of the best progressives in the list, their jackpot seed values and features.

Live Dealer

Live Dealer tables at Casilando are provided by Evolution Gaming and Pragmatic Play. These are the two biggest game providers in the live sector and collectively they give you access to 100s of tables with multiple formats of blackjack, roulette, baccarat, sic bo, poker and gameshows.  Evolution Gaming alone provide over 100 blackjacks including fast-paced speed blackjack and high stakes VIP blackjack.

Table Games

You don’t have to play table games in the live format. There are also around 100 virtual tables where there is no social interaction with the dealer or other players. These include roulette, blackjack and poker. There are both classic formats and innovative versions. For something a bit different you can try Roulette Wheel of Thunder, a Norse Gods-themed version to suit fans of similar slots, and Ultra Warp Roulette which includes 5 extra lucky numbers each assigned a multiplier of up to 5,000x for each new spin of the roulette wheel.

Other Games

There is also a good collection of arcade and instant win games at Casilando. They aren’t that easy to find though as there is no filter in the game menu for this list. But if you know what you are looking for you can hunt them out via the search bar. The list includes formats like Plinko, Slingo, virtual racing, scratchcards and video poker. It’s a shame these options aren’t better presented because they are impressive in number and quality and provide a fun alternative to slots and table options. I’ve picked out 5 of my favourites here as examples.

Casilando is not a big and recognisable brand but it does have a clean and simple design that makes a change from the many over-stylised casinos you see online. It has a white and light blue color scheme that is easy on the eye and where game logos and text stand out nicely, making it easy to find what you are looking for on any page.

Registration is straight forward and took just a few minutes to complete. Once you’re signed up you can administer your account easily through a 'My Account' page that lets you set your play limits as well as showing you any active bonuses you are eligible for alongside your balance and deposit and withdrawal buttons.

During my testing of Casilando I had no problem finding important information like terms and conditions and licensing information. However, I did find load times on the website could be a little slow on occasion with some pages taking more than a few seconds to load on a home Wifi connection which is unusual. This may just have been a temporary glitch but if it continued it would put me off playing here over the long term.

Payment Options, Minimum Transactions and Fees

The cashier at Casilando accepts a full range of payment services. These include the debit cards, Visa, Mastercard and Maestro, and popular eWallets Paypal and Skrill. You can also use the prepaid card, Paysafecard. There are no fees and the deposit and withdrawal thresholds are both very reasonable at £10.

Here is a full list of payment options available.

Payout Speed

Payouts speeds at Casilando are OK, but not the fastest. They will normally process any withdrawal within 24 hours during the week and sometimes within just a few hours. However, there is no processing outside of office hours. So, weekend withdrawals can take up to 72 hours if requested on a Friday evening. All withdrawals are subject to the ‘Know Your Customer’ checks described below.

Once payments have been processed by Casilando, funds are passed onto your payment provider. Banks will take 1 to 5 days to make the money available. eWallet services will usually make funds available instantly.

Know Your Customer (KYC) Checksx

KYC checks are carried out on all player accounts at Casilando. This is a condition of the UK gambling license to prevent fraud, problem gambling and underage gambling. Checks are carried out on registration and at deposit and withdrawal thresholds. Be ready to provide documents to help with verification if requested.

On Registration – checks are made to verify age, ID and address. This is done using 3^rd party verification tools by checking the data you provide against that held in public databases like the electoral role. These checks are instant.

On Deposit and Withdrawal – if you hit pre-defined thresholds for total deposits and withdrawals (usually around £1,000 to £2,000) then you will be asked to provide documents to verify yourself. These are listed below. For players making significant deposits it may also be necessary to provide documents to verify the source of your gambling funds.

What Documents Will I Need To Provide?

One of more of the following documents may be requested in photo, scan or screenshot format:

• Driver license or passport – to prove your ID and age
• Utility bill or bank statement – to prove your address
• Bank card – to prove you own it
• Bank statement or eWallet statement screenshot – to prove ownership or source of funds
• Payslip – to prove your source of funds

Casilando provide a secure Document Upload link in your account. I used this to verify my address. Within less than 24 hours the document was approved and the account page updated to reflect this as shown in this screenshot.

Support is available at Casilando on live chat or email. Both are available 24/7. There is no phone support service.

Live chat is available via the ‘Live Chat’ link in the footer of the website. I have used this a few times and found the response times to be reasonable, though not superfast. I waited anything up to 5 minutes. Once I was through the agents were always very knowledgeable – with no AI bots - and there were no lag times between questions.

There is also a ‘Help Center’ at Casilando. Here you’ll find useful information categorised by subjects like Account or Technical Issues. It’s a good option to use if you don’t want to wait to speak to a support agent.  

Complaints Procedure at Casilando

Under UK license conditions, Casilando are required to set out the procedure to raise a complaint if you are unhappy with the level of service you have received. This is published in their terms and conditions, accessible via the ‘Complaints Procedure’ link in the footer of the site.

It works like this:

If you are unhappy with the response you receive from the support team then you can escalate to the ‘Complaints Team’. They seek to resolve any complaint within 28 days but give themselves a maximum of 8 weeks. If you are still not happy with the response you get, you can refer to a nominated Alternative Dispute Resolution Provider (ADR). In this case, that is eCorga, a well-known certification body within the gambling industry. As well as acting as an ADR they also test and certify games.

There are many features in place at Casilando that ensure a high standard of player protection and make it a trustworthy place to gamble. All of the features below are present and correct on the website.

• UK Gambling Commission License – you can view the licensing information in the website footer including a link to the operator’s own account page on the Gambling Commission website. The Commission audits all its licensees to ensure that they meet commitments to safety, security and fair gambling.
• Game Testing – all games on the Casilando site are provided by licensed game suppliers. They are audited and tested by approved 3^rd party test houses for fairness. That includes meeting published Return to Player rates.
• Responsible Gambling Tools – players can use tools in their account to limit their deposits, set time outs during the day or week, self-exclude for a period, or close their account entirely. You can access these easily from Responsible Gambling area once you are logged in. There is also a shield icon shown on every page on the site - click that to start setting your limits.
• Promotional Terms – all offers have terms and conditions that are fair and transparent and easily accessible on the website. Players can opt-out of deposit bonuses if they don’t like the terms.
• Insolvency Protection – player balances are held in a separate bank account to the operator’s main business account. This gives protection in case of insolvency although it is not a guarantee that you would get your money back.
• Data Protection – a Privacy Policy statement published on the website shows how your data is collected, stored and used in line with UK law.
• Know Your Customer Checks – player spend is monitored and if behaviour shows patterns of a gambling problem, the player will be contacted.
• Site Security and Payments – this website uses the standard internet protocol for passing sensitive personal and financial information - Secure Socket Layer (SSL). Data is encrypted and protected to prevent interception by 3^rd parties. Payment services are all licensed by the Financial Conduct Authority which regulates financial services in the UK.

About The Operator

Casilando is managed by White Hat Gaming who have been in business since 2012. They operate more than 20 casinos and sportsbooks in the UK, Europe, Canada and the US.

What Others Say - Reviews From Players and Consumer Sites

There are several popular online platforms where players can leave reviews of their experiences at casinos. We look at TrustPilot, CasinoMeister and Ask Gamblers to find out what people are saying about Casilando.

Trustpilot

Average score of 1.5/5 from 46 reviews (5 star - 9%, 1 star - 85%).

The sample size here is very small with just 46 reviews dating back to 2019. This tells us that Casilando is a very small brand. Most complaints are about slow withdrawals and verification procedures. A small number suggest the site is rigged, but with a UK Gambling Commission license we know that not to be the case.

Read reviews of Casilando on Trustpilot

Ask Gamblers

7.8/10 on the in-house Casino Rank algorithm (an automated ranking tool that bases its scores on a combination of criteria including the games, cashier, support hours and player reviews at AskGamblers). Casilando scores well on Ask Gamblers’ in-house algorithm, with a similar score to our own review.

5.9/10 from 25 player reviews – Casilando does less well on an average of all player reviews with a score of just 5.9/10 from a small sample size of 25. There are some interesting comments from two players who fell foul of the bonus terms by wagering more than £5 per spin with bonus money. This led Casilando to confiscate their winnings. I have seen this complaint from players at other White Hat Gaming sites, so watch out! Another player complains about the lack of promotions which is something we mention in our review as well.

Read reviews of Casilando on Ask Gamblers

Casinomeister

7.7/10 in the Writers Review

Casilando scores well on the Casinomeister in-house review. They particularly like the big game catalogue and speedy withdrawals.

7.7/10 in the average Player Rating

Players who have left reviews of Casilando also score it 7.7/10 on average, a good score.

Read reviews of Casilando on Casinomeister

What Do These Reviews Tell Us?

It’s hard to draw too many conclusions from player reviews when there are so few to look at, even on big consumer sites like Trustpilot. However, like us, the writers at these sites all seem to agree that Casilando is a solid bet with a good game catalogue and a generally adequate level of service across payments and customer support.

How Does Casilando Compare With Other UK-Licensed Casinos?

We’ve put Casilando up against two other UK casinos to see how it compares across key aspects of the experience. Read our comments and recommendations based on the data in the table and our reviews.

Notes

• 247Bet is the latest casino from White Hat Gaming and it showcases the best of what the platform has to offer including 2 or 3 times as many games as Casilando offers, a full loyalty program, a mobile app and full sportsbook.
• Why play at Casilando then? It offers better wagering requirements than you find at 247Bet at 35x the bonus only compared to 25x bonus plus deposit. It also has a lower deposit threshold at just £10.
• Casumo is an independent casino and sportsbook with a similar-sized game list to 247Bet but with the addition of exclusive jackpot slots and live dealer tables.
• I think the website and app at Casumo are better too. They have a more premium feel reflecting significant investment in the platform in recent years.
• Casumo runs live leaderboard reel races for slots player and has many seasonal promotions. You won’t find those at Casilando.
• The wagering terms at Casumo are slightly better than those at 247Bet at 30x the bonus plus deposit. However, they are still not as good as those at Casilando.

In conclusion, Casilando doesn’t stand up too well when compared with a more recent White Hat Gaming site like 247Bet, or a big independent like Casumo. However, if you want a site with a low minimum deposit threshold and favourable deposit bonus terms it still has something to offer. Of course, if you want a more expansive slots list and lots of loyalty rewards, then I would make a move for one of the other two.

Overview

Key Facts

Licensing

Customer Support

Responsible Gambling

Sign-Up Offer

100% Up To £100 Plus 20 Book of Dead Spins

Significant Terms: 18+, New players only. Min deposit £10. 20 Bonus Spins valid on Book of Dead. Bonus funds are 100% up to £100. Bonus funds + spin winnings are separate to cash funds and subject to 35x wagering requirement. Only bonus funds count towards wagering contribution. £5 bonus max bet. Bonus funds must be used within 30 days, spins within 10 days. Affordability checks apply. Ts and Cs Apply

Key Terms 

• Minimum Deposit: £10
• Maximum Bonus: £100 and 20 Free Spins on Book of Dead

Deposit Bonus

• Wagering Requirements: 35x deposit and bonus. Example: For a £20 deposit you get a £20 bonus. You'll need to wager £1,400 (£20+£20* 35) before the bonus and winnings are converted into real cash for withdrawal. If you withdraw your original deposit before meeting the wagering requirements then your bonus and winnings will be forfeited. Only bets with bonus funds contribute towards your wagering requirements.
• Expiry: Bonus and winnings will expire 30 days after making your deposit if you do not meet the wagering requirements in that time.
• Maximum Cashout From Bonus: There is no limit to how much you can cash out from winnings generated with your bonus.

Free Spins 

• Eligible Games: Book of Dead slot
• Wagering Requirements: Free spins winnings are credited as bonus funds. An amount equivalent to 35x the value of your winnings must be wagered before your free spins winnings are converted into real cash. If you win £10 you will need to wager £350 before those winnings are converted into real cash. Only bets with bonus funds contribute towards your wagering requirements.
• Expiry: Free spins must be used within 10 days.
• Maximum Winnings: There is no limit to how much you can win with your free spins.

Cashier

Related Sites

All these sites are run by the same operator as Casilando. That means they are under the same license and offer similar games, payment options and promotions.

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review