Our Score: 7.9

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PlayFrank Review

NEW PLAYER OFFER:

100% Up To £100

Plus 50 Free Spins on Starburst

Visit PlayFrank

SIGNIFICANT TERMS: New Players Only. Min Deposit £20. Bonuses to a max of £100 + 50 Bonus Spins. Wagering bonus 35x. Wagering bonus spins 35x. The winnings must be wagered within 21 days. Terms apply BeGambleAware.org

Casino Profile

Casino: PlayFrank

Established: 2014

Operator: Aspire Global

White Label: Yes

UK License: 41204

Contact: support@playfrank.com

Payment Options

Minimum Deposit: £10

Minimum Withdrawal: £10

Withdrawal Processing Time: Up To 72 Hours

Online Slots: Over 2,600 | Live Dealer: 30 + | Slingos: 45 | Megaways Slots: 145

Our Mission

AllSlotSites.com is a free, independent casino review service that provides our readers with accurate and objective reviews of slot sites. For your safety it is our policy only to partner with operators licensed by the UK Gambling Commission.

How We Make Money

Our business works on an affiliate model which means that we are paid commissions for every customer that we refer to our partner casinos. These commissions may affect where these casinos appear on our site but they do not affect the impartiality of our reviews.

Reviewed by: Mark Wadie

Date Published: 10th May 2024

About PlayFrank

PlayFrank is a UK slot site on the Aspire Global label. The casino has been live since 2014 so it is one of the most trusted and well-established on this popular platform. The focus is on slots with over 2,600 to spin including the latest releases added weekly, lots of daily free spins deals, and a nice sign-up package matching up to £100 and giving you 50 Starburst spins.

Review Scores

What We Liked

Big slots selection – over 2,600
£10 minimum deposit
Nice simple website is easy to use
Lots of Blueprint’s Jackpot King progressives
Daily free spins deals

What We Didn't like

Fees on debit card and Paypal deposits
No weekend withdrawals
No blackjack

Slot Site Comparer

How does PlayFrank match up against its rivals on key stats? We matched PlayFrank against other similar sites to help you decide where to play.

Slot Site	Operator	Our Score	Established	Min Deposit	Min Withdrawal	Total Slots	Total Providers	Total Jackpots	Megaway Slots	Slingo Games
MrPlay	Aspire Global Ltd	7.6	2017	£10	£10	700 +	50 +	30	10	10
Neptune Play	Aspire Global Ltd	7.4	2023	£10	£10	700 +	Over 40	10	135	44
Duelz Casino	SuprPlay Ltd	7.8	2018	£20	£20	2,000 +	100 +	44	65	0
Barz Casino	White Hat Gaming	8.1	2021	£20	£20	3,700	106	75	80 +	34
Kwiff Casino	Eaton Gate Gaming Limited	8.1	2015	£10	£10	Over 500	Over 30	5	50	0
Play OJO	Skill-On-Net	8.4	2017	£10	£1	4,500 +	66	368	151	59
Jackpot Village	White Hat Gaming	8.4	2019	£20	£20	2,100 +	100 +	130	100+	30+
VegasLand	Aspire Global Ltd	7.6	2022	£10	£10	750 +	48	10	10 +	10 +
Casumo Casino	Casumo Services Limited	9.0	2012	£5	£10	3,200 +	110	267	176	30
Casimba	White Hat Gaming	8.5	2017	£20	£20	2,898	106	0	72	40 +

Sign Up Offer 7/10

100% Up To £100
50 Bonus Spins on Starburst

Significant Terms Explained

The minimum deposit to qualify for this slots welcome bonus is £20, with a maximum match bonus credit of £100. Free spins winnings are also credited as bonus funds. All bonus funds must be wagered 35x before they are converted into withdrawable cash. And you have 21 days to complete this.

Is This a Good Offer?

Pros

A good deal for those looking for both match bonus and free spins
A high max bonus of £100 is better than many other slot site welcome offers
Wagering requirements are on the bonus ONLY, rather than bonus and deposit combined, making them easier to meet
There is no stated win limit with this bonus

Cons

If you are depositing less than £20 you don’t qualify
Free spins are only eligible for Starburst
NetEnt and Skrill deposits don’t qualify
Free spins winnings must be wagered 35x. If you don’t like that, check out our list of no wagering free spins.

Alternative Sign Up Offers For You

Slot Site	Min Deposit	Free Spins	Match Bonus	FS WR*	Bonus WR*	Max Cashout
Play OJO	£10	80	N/A	0x	0x	Unlimited
Luckster	£10	100	100% up to £50	35x	35x	£500
Kwiff Casino	£20	200	0	0x	0x	£250
Casimba	£20	50	100% Up To £200	35x	35x	Unlimited
MrPlay	£10	100	100% up to £50	35x	35x	Unlimited
Barz Casino	£20	50	100% Up To £300	40x	40x	Unlimited
Grand Ivy Casino	£20	25	150% Up To £300	35x	35x	£100
10bet Casino	£10	0	50% Up To £250	0x	50x	No Limit

*WR = Wagering Requirements

Website UX & Registration 9/10

PlayFrank has a clean and spacious website design with nice pastel colors. It is a cut above most other Aspire Global casinos and I found it much easier to navigate my way around. The game menu area is less crowded and information pages like Promotions and Terms and Conditions are nicely laid out so they are easy to read.

PlayFrank Home Page — The PlayFrank home page with clean, simple design

Registration took just a few minutes to complete. It’s a 2-step process that requires you to choose a username and password then enter personal details including your full home address and mobile number. Make sure you enter all this information correctly or your account may be rejected or you may experience delays with deposits and withdrawals later.

Once you are logged in the account area is the same as you find at every other Aspire site. It’s a neat format where you can make deposits and cashouts, set your limits, upload verification documents, view transaction history and any live bonuses from within a popup window.

Overall, the PlayFrank site is easy to use and well designed.

Online Slots 9/10

The PlayFrank slots list is big.

There is significantly more choice here than most Aspire sites offer. Hit the slots filter in the game navigation and you’ll see how many are currently available to play. There were 2,662 slots when I viewed the list. This number grows as new games are added.

You can also use the Vendors tab at the end of the game navigation to view a list of slots by provider, which is a useful tool. It shows 44 providers in total including big names like Play n Go, Pragmatic Play, Quickspin, Eyecon, Blueprint, Scientific and NetEnt. This is a good selection though not as big as you find at a White Hat or Skill on Net site and there are some notable omissions like Relax Gaming, Push Gaming and Nolimit City.

Exploring this sizeable game list can be done using a search bar that lets you search by game name, or by the filter options which are limited to Featured, New, Jackpots and Drops and Wins. It’s a good system if you know what you are looking for but could be improved to help explore more games like the ones you enjoy with further filters like Megaways, Slingos, Themes or Paylines for example.

Slot Game at PlayFrank — Playing Big Bass Amazon Extreme at PlayFrank

The New tab revealed 165 slots, including some very recent releases like Hacksaw’s Keep Em and Pragmatic Play’s Fruity Treats, both fresh out of the box in the 7 days prior to writing. This is a good indicator that you’ll get access to the very latest games at PlayFrank.

Under Jackpots there are 50 slots in total, made up almost entirely of Blueprint’s Jackpot King series, including slots like The Goonies, Genie Jackpots and Fishin Frenzy. That’s great if you like Blueprint JPs but there are other networks out there. And if you want more choice, including your Dream Drops or Mega Moolahs, then you will need to try another casino.

For Slingo fans there are 45 games in total. You can find these by hitting the Slingo link under Vendors or by typing Slingo into the search box. This covers the most popular titles but again, there are some not included. Check out other Slingo sites like Play OJO or Bacana Play for a bigger selection.

There are 145 Megaways games in the list at PlayFrank too, including Big Time Gaming’s best like Bonanza and many from their licensed partners including Ted Megaways and Invaders Megaways. To find these, type ‘Megaways’ into the search bar. That brings up a full list.

In summary, PlayFrank has enough quality there to keep most slots players happy for a long time though dedicated followers of some popular developers (NLC in particular) or jackpot networks might feel that this sizeable list still comes up short.

Live Dealer 6/10

PlayFrank positions itself as a site for slots fans and chooses not to offer the same quantity of live dealer tables as many other casinos we have reviewed. However, you can still enjoy a range of ‘Gameshow’ formats from Evolution Gaming.

These are not like traditional table games but have a TV show format instead. Popular gameshows include Crazy Time, Dream Catcher, Monopoly Live, Deal or No Deal and Lightning Dice. These are very entertaining games and you’ll find 10,000s of players enjoying them at any one time with stakes starting at just 10p.

If you hit the ‘Lobby’ button whilst playing one of these gameshows you will then find a limited list of Poker, SicBo and Roulettes. But there is no Blackjack. If you want more table games to choose from then I recommend trying one of independent casinos like Casumo.

Loyalty Promotions 9/10

Loyalty programs and weekly offers are often disappointing at white label casinos but PlayFrank bucks the trend with a stacked calendar of bonuses and events that give you reason to come back every day of the week. If you are looking for a slot site for the long term it is as good a reason as any to choose PlayFrank.

Bear in mind that these offers will change from season to season but when I browed the promotions pages deals included 100 free spins on Tales of Asgard on Monday, 50% match bonus on Tuesday, 120 spins on Ring on Odin on Wednesday, 120 spins on Rotiki on Thursday, 50 spins on Book of Dead on Friday and 100 spins on Big Bass Bonanza on Sunday.

All free spins deals come with winnings paid in bonus funds with a 35x wagering requirement. Those are fairly standard terms. If you prefer your winnings in cash I recommend trying MrQ from Lindar Media.

There was also access to Pragmatic Play’s networked Drop and Win tournaments with £2,000,000 in prizes monthly and a 4-day, £2,500 Immortal Ways tournament with a £500 top prize.

Overall, I was impressed with the promotions at PlayFrank. The quantity of offers is better than you find at most rival sites and terms are competitive.

Cashier Options 7/10

Through the Aspire Global platform PlayFrank accepts deposits and withdrawals though all the major payment services: Visa, Mastercard, Paypal, Skrill, Trustly, MuchBetter, Paysafecard and Instant Transfer. There is no Apple Pay here – check our Apple Pay casinos guide for more options.

This is a £10 deposit casino – you can start playing with just a tenner. However, keep in mind that most promotions require a deposit of at least £20 to qualify.

There is one big caveat that comes with all Aspire Global sites – deposit fees on Visa and Mastercard of 2.5% and Paypal of 3.1%. It’s unusual and it’s certainly something to think about when you decide whether or not to sign up. As an example, on my £20 first deposit with Paypal I paid a 62p fee.

Here is a summary of the cashier at PlayFrank.

Payment Service	Minimum Deposit	Deposit Fee	Minimum Withdrawal	Withdrawal Fee
Visa and Mastercard	£10	2.5%	£10	0%
Bank Transfer	£10	0%	£10	0%
Paypal	£10	3.2%	£10	0%
Skrill	£10	0%	£10	0%
Trustly	£10	0%	£10	0%
MuchBetter	£10	0%	£10	0%
Paysafecard	£10	0%	N/A	N/A

Payout Speed 7/10

Withdrawal processing at Aspire Global sites is fast if you make your withdrawal during office hours. However, the team do not work nights or weekends. So, if you choose to withdraw on a Friday afternoon for example, your payment will not be processed until the Monday morning.

Having said that, from experience I can say that during the week, you can find your transaction comes through in less than an hour, though on most occasions it will take up to 8 hours.

Customer Support 8/10

PlayFrank uses the Aspire Global customer support set-up. The same team provides support to all the Aspire sites. And they are generally very good. You can speak to the team via email or live chat, but not phone. The live chat will be on between 8am and midnight daily and they are NOT AI bots, but real humans who know their stuff.

Of course, if you are a night owl spinning through the early hours then it can be frustrating to wait for a response to any communications. At that time you can email to support@playfrank.com or try the FAQs through the site footer. They are comprehensive but of course they can’t answer specific queries about your account or gameplay.

KYC Process 9/10

If you become a regular at PlayFrank then you are likely to be asked to provide documents to verify your ID, address and possibly source of funds. Suitable documents include passport, driver license, utility bills and bank statements.

You can scan these and then upload them to your account via the Document Upload link once you’ve logged in. I have used this function a few times and it’s very reliable. Simple ID documents will be reviewed and verified in minutes. But financial statements can take a few days. This is standard for slot sites which are required by law to follow anti money laundering and responsible gambling guidelines to the letter. PlayFrank does this as well as any other casino I have used.

License & Reputation 8/10

PlayFrank operates under the Aspire Global license in the UK and Malta. Aspire Global has 86 domains under its license, so you know that this is a sizable white label operator. Here are their license details:

UK Gambling Commission – Remote 039483-R-319409-017
Malta Gaming Authority – MGA/CRP/148/2007

Regulatory Action

Aspire Global was the subject of action in November 2022 when it was fined £237,600 by the regulator for failures relating to anti-money laundering and responsible gambling practices. You can read more about that here.

This is not unusual in the UK gambling industry. No further action has been taken and it’s safe to assume that Aspire will have improved its processes to avoid any further action.

Across the Web – Consumer Reviews

On the Casinomeister website, another trusted review site, PlayFrank scores 7.8/10 based on the average player rating, and 7/10 on the writer’s own review score. These are both solid scores and reflect this site’s good reputation amongst real casino players.

Our Verdict 7.9/10

PlayFrank is our favourite Aspire Global casino by a long way. The site owners have really got the best out of the platform, creating a tidy brand and website, and taking advantage of the full range of slots and providers available. And with 10 years business behind them, you feel you can trust this casino more than smaller ones on the same label. The deposit fees are always a sticking point for me, and service could be improved with 24/7 live chat and weekend withdrawals, but looking past those points, PlayFrank is one I really recommend checking out.

Play at PlayFrank

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Our Score: 7.9

How We Score Slot Sites

PlayFrank Review

100% Up To £100

Plus 50 Free Spins on Starburst

Casino Profile

Payment Options

Our Mission

How We Make Money

Date Published: 10th May 2024

About PlayFrank

Review Scores

What We Liked

What We Didn't like

Slot Site Comparer

Sign Up Offer 7/10

Significant Terms Explained

Is This a Good Offer?

Alternative Sign Up Offers For You

Website UX & Registration 9/10

Online Slots 9/10

Live Dealer 6/10

Loyalty Promotions 9/10

Cashier Options 7/10

Payout Speed 7/10

Customer Support 8/10

KYC Process 9/10

License & Reputation 8/10

Regulatory Action

Across the Web – Consumer Reviews

Our Verdict 7.9/10

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