Blackjack City Review

Writer: Mark Wadie, Site Editor

At AllSlotSites the reviews we publish are fair, independent and impartial, based on comprehensive research and testing with real money. This allows us to give you an honest appraisal of the player experience. Find out more in our article on How We Review Slot Sites.

Review Summary

Blackjack City scored 4.1/5 in our review with particularly high scores for its games list and website and app experience. I wasn’t blown away initially, perhaps because the theme is all about table games and my interest is in the slots. However, when I signed up and started playing I found that Blackjack City has just as much to offer the slots fan as it does the live dealer or virtual table games one. That is no surprise really when you see that this is a White Hat Gaming site. Their portfolio of games is outstanding, pooled from more than 100 providers, and numbering more than 4,500 in total. Return to Player rates are good too - mostly 94% and upwards on slots. And of course, with their UK license you have all the features in place to make this a secure and safe place to play.

On the whole I enjoyed using the website – it’s one of White Hat’s newest so it looks fresh and benefits from the latest features on their platform including a slick Bonus Wheel and rewards area where the latest offers can be found. The cashier offers an impressive array of payments services too, though withdrawals can be slow if you’re outside office hours.

There were a few negatives to report too – the website did hang at times, something that can be frustrating when browsing the game menu. And whilst I like the headline sign up offer, the wagering terms are steep at 40x the bonus and the deposit. And as a choice of slot for the free spins, Starburst is very unoriginal. These days I expect a Big Bass game or some other alternative.

On balance another good site from the White Hat stable. Perhaps more suited to those looking for table game action, but certainly if you’re looking for a big choice of games and a reliable and trusted name to play with, Blackjack City could be a smart option.

Just register and deposit £20 or more to take up the welcome offer. Your deposit will automatically be matched up to the value of £100 and your spins will be available when you open the Starburst game.

Steps To Register and Claim Your Bonus At Grand Ivy Casino

1. Click on the yellow ‘Sign Up’ button on the home page.
2. Complete the 3-step sign up form with all your details including full name, date of birth, email address, home address and mobile number. Make sure you put the correct information in here. Automated verification is carried out with checks against publicly held data.
3. If you are asked to provide scans or photos of documents as proof of ID and address, email them via the address provided.
4. You will be prompted to set your deposit limits by day, week or month before you fund your account. This is optional.
5. Choose your payment option and deposit a minimum of £20. You will need to opt-in to receiving the bonus by choosing the sign-up offer from the list of available bonuses.
6. Your bonus will be instantly credited and your free spins will be available when you open the game, Starburst.

Sign Up Offer Terms

As with all casino bonuses, there are terms and conditions attached to this offer that restrict your wagering and withdrawals with the bonus funds. Make sure you understand them before you accept the bonus. Remember, it’s an opt-in offer, so you can choose not to accept if you don’t want to.

It works as follows:

Bonus funds are held separately and winnings generated from them accumulate on the bonus balance too. When you start playing, you use your real money balance first, only moving onto the bonus funds when you have no real money balance left.

To convert your bonus balance to the real money balance you must wager 40x the value of the original bonus AND deposit added together. So, if you deposited £50 and got a £50 bonus you would need to wager £4,000 (£50+£50 *40) before your bonus funds became real money.

Free spins winnings are also paid in bonus funds and must be wagered 40x before they are transferred to the real money balance. There is a cap of £100 on the amount of money that can be won with your free spins.

Promotions and Loyalty Program

There are extra bonuses, prize draws and live dealer offers for regular players at Blackjack City, but no official loyalty program with points and rewards.

Here is a summary of all the deals you can pick up when you play here.

Daily Bonus Wheel

Anyone who has a verified account and has made a deposit is eligible to spin the daily bonus wheel, a prize wheel which awards bonuses and free spins. Some of these require a deposit to trigger the bonus, but not all.

The bonus wheel can be opened from the main navigation once you are logged in and it pops up in a neat window in front of the main site. It’s nicely designed and shows a counter counting down to the next time you can spin the wheel.

Blackjack Bonus

In keeping with the theme of the site there is a Blackjack bonus awarded any time you hit 3 blackjacks on the Evolution Gaming tables in the same day. That gets you a £15 bonus that comes with the standard 40x wagering requirements. You won’t be able to meet those wagering requirements playing blackjack – only slots, scratchcards and keno count towards the total.

Daily, Weekly and Monthly Prize Draws

Blackjack City also run 3 prize draws, pooled with players from across the White Hat Gaming network - you will find the same prize draws on each of the other sites in this group as well. Each draw requires you to earn tickets by depositing and wagering, and you’ll notice the thresholds are high, so these are built for the big spenders. The prize pools are £500 per week, £10,000 per month and £30,000 per year.

The game catalogue at Blackjack City is massive. It’s not just about the live tables, there is a huge selection of slots too including video slots, Megaways and jackpots. And you can try casual games too like Slingo, plinkos, crash games and dice. You can flick between all these categories using the main menu, and also seach by specific game title or provider. Fresh content is added on a monthly basis with almost all of the game providers pushing out new titles every few weeks.

Here a summary of the game types available at Blackjack City:

Game Types

• Slots - a huge list of 4,500+ video slots, classics, movie and tv slots, cluster pays, scatter pays and more
• Megaways - expanding reels and 100,000s paylines in these blockbuster slots from Big Time Gaming
• Jackpots - big money progressive prizes from Mega Moolah, Dream Drop, Jackpot King and King Millions
• Slingo - full catalogue of classic Slingos and the latest slots-hybrids like Book of Slingo and Slingo Starburst
• Live Dealer - live-streamed action with the best tables and gameshows from Evolution and Pragmatic Play
• Table Games - virtual tables including 3d blackjack and roulette
• Instant Wins - scratchcards, plinkos, dice and crash games

Catalogue and Game Providers

Blackjack City features games from over 100 providers, including the biggest names in the industry alongside niche developers and up and coming studios breaking onto the scene. It’s an impressive list generating a staggering variety of games from classic slots and low stakes causal games to ground-breaking live gameshows and VIP blackjack tables. There is something here for everyone.  

To demonstrate this I’ve highlighted 15 of the best suppliers from the list and their best games in the table below.

Online Slots

There are more than 4,500 slots listed at Blackjack City covering every format and theme you can think of, as well as a variety of pay models and stake sizes. The list covers iconic classics as well as the latest releases. You can explore the menu using the ‘slots’ link from the main navigation using the hamburger icon at the top of the page. Or go via the filters at the top of the game list. This brings up a list of 4,528 slots at the time of writing.

Here are 15 titles I’ve picked out that represent the best of what the Blackjack City catalogue has to offer, with a bit of info about each one.

*RTP rate at Blackjack City - may be different to other casinos

“This is one of the better and most expansive slots lists you’ll find in the UK and offers more than enough for most slots fans to get busy with.”

Jackpot Slots

There is a curiously small selection of jackpot slots available at Blackjack City, much smaller than what you see on other White Hat sites. Using the Jackpot filter on the main menu I found only 32 in total. Nevertheless, the list covers 5 big networks - Dream Drop from Relax Gaming, Mega Moolah, King Millions and WowPot from Games Global and Jackpot Kings from Blueprint Gaming.

The biggest of those is the Mega Moolah, seeded at £2,000,000 and occasionally producing payouts of over £10,000,000. But for me, the Dream Drop is the better choice. It has a wider choice of games including more modern slots like Space Miners Dream Drop.

Here is a summary of the jackpot slot networks available and recommended games to try.

Live Dealer

As you would expect, Blackjack City has a big range of live dealer Blackjacks from Evolution Gaming and Pragmatic Play. There are many formats to choose from including classic, Bet Behind, Blackjack 6 and 7 and Blackjack First Person. There are also lots or Roulettes, Baccarat, Sic Bos, and Hold Em Pokers with stakes ranging from 50p up to £1,000s per hand and if you prefer making big bets you can quickly find your tables by using the ‘High Stakes’ link in the game menu.

Or for fans of gameshows there is big range of these too including Pragmatic Play’s excellent Sweet Bonanza Candyland, and Evolution’s Lightning series with Lightning Dice, Lighting Roulette and Lighting Blackjack.

Table Games

If you prefer the virtual versions of table games then there is small selection for you to try too. However, they are mixed in with the live games so they are quite hard to pick out. I did spot Iron Dog’s 3D Blackjack and Baccarat, Microgaming’s Classic Blackjack and Switch Studio’s Classic Blackjack Side Bet Suite and Atlantic City Blackjack.

Slingos

For fans of Slingo there is a list of around 50 titles to choose from. These include classic Slingos that follow the original format that mixes up slots and bingo, and recent versions in partnership with iconic slots brands featuring bonus rounds from the games like Slingo Starburst, Book of Slingo and Slingo Cleopatra.

Other Games

Outside of the most popular game categories there are a selection of instant win or ‘casual’ games that include Plinkos, scratchcards, crash games, video poker and dice games. There is no filter for these so unless you know what you are looking for, you might not find them. They offer something different with lower stakes and less intense gambling.

Blackjack City is well-designed, fast to load and easy to navigate. It uses a nice mix of black, charcoal grey and gold colouring as well as card suit motifs in the background. The vibe is classic casino, leaning into the table game image of smartly dressed VIPs and croupiers in black tie. It feels more like a table game-players casino, though it still boasts a massive slots list.

I found sign up and depositing very easy to do, taking around 3 minutes without any extra verification checks. The game menu could be improved with more filters to search out niche games or slots in a particular format like Cluster Pays or High Volatility, but it did the job. And all the important information like the license number, responsible gambling advice, terms and conditions and complaints procedure were all accessible via the site footer.

There is a wide choice of payment options here. Alongside debit cards you can use eWallets like Paypal or Neteller and the pre-pay service, Paysafecard. There is even an option to deposit with ApplePay via your mobile phone if you wish. Minimum deposit and withdrawal amounts are high at £20 each but there are no fees for your transactions.

Here is a summary of the cashier options.

Payout Speed

Blackjack City is not a fast-paying casino when it comes to withdrawals. The site states that withdrawals will take a minimum of 24 hours to process. It is not clear from the website whether withdrawals are processed at the weekend. My own experience with White Hat Gaming sites is that they do NOT do this.

So, this is an area with room for improvement. There are slot sites in the UK where withdrawals are processed in just minutes. Try our fast withdrawal casinos page if this is a priority for you.

Know Your Customer (KYC) Checks

Blackjack City are required under the terms of their gambling license to carry out KYC checks on all their customers to prevent fraud, underage gambling and problem gambling. Here’s what you can expect:

1. On registration – ‘soft’ checks happen behind the scenes using 3^rd party verification services that match up the details you use on the sign-up form with publicly held data. If the data matches, your registration is cleared. If not, you may be asked to provide proof of your ID and address. At this stage, the operator is simply checking to see that you are who you say you are and your address is right.
2. On deposit or withdrawal – further checks are carried out when a customer reaches deposit and withdrawal thresholds, usually around £1,000. These will require you to send photos or scans of one of more of the documents listed below. This is a further check to verify your age, ID and address as well as your source of funds.
3. Further checks may be carried out at different times if your pattern of play demands it. Betting operators need to be sure you are spending within your means and they may ask for proof of the source of your gambling funds again.

What Documents Will I Need To Provide?

You may asked to provide any of the following:

• Driver license or Passport - for ID and age
• Utility bill - for address
• Bank statement - for address
• Pay slip - for proof of source of funds
• Debit card - for proof of ownership

You can upload your documents via the ‘Upload Your Identity Documents’ link on the My Details page of your account. It may take a few days for the team to approve them.

Support at Blackjack City is by live chat and email only. There is no phone support. The live chat service is good with no AI bots, only real agents. In testing it only took seconds for an agent to answer. However, I did have to give a lot of personal details before they could locate my account which was a little frustrating. But once they had been done they were very helpful and well-informed.

Another nice feature of this, and all other White Hat Gaming casinos, is the Help Center. This is effectively a big FAQs divided by subject matter like deposits, verification, bonuses and responsible gambling. There are many articles covering these subject in depth and it can be a good port of call before you load up live chat.

Blackjack City is owned by White Hat Gaming who are licensed by the UK Gambling Commission. This is the most important factor when it comes to trusting your casino. All licensed sites in the UK must adhere to a set of strict rules that ensure safety, security and fairness.

To this end, Blackjack City provides all of the following features.

Responsible Gambling – via the Responsible Gambling link in their account players can choose to set their own limits on deposits and wagers, as well as time out periods and self-exclusion.

Game Testing – all game providers are licensed by the UK Gambling Commission. Their games are regularly audited to ensure they are fair and perform to published RTP rates.

Site Encryption – the website uses Secure Socket Layer Protection (SSL) protocol once a player is logged in. That means personal and financial data is encrypted.

Clear and Transparent Bonus Terms – all bonuses must have fair terms and clear explainers including links to terms and conditions published adjacent to the offer headline.

Disputes ­– Blackjack City have published a Complaints and Procedures page on their website that outlines the process for raising a complaint if you are unhappy with the level of service provided. This includes referring to a nominated Alternative Dispute Resolution Provider (ADR) if a resolution cannot be reached. The nominated ADR in this case is eCorga.

Insolvency Protection – player funds are held in a separate bank account to the main business funds as protection in case of insolvency.

Responsible Gambling Tools at Blackjack City

If you are looking for a site that empowers you to manage your own gambling spend then Blackjack City can be a good option. There are plenty of Responsible Gambling tools available via your account. You can start using these as soon as you sign up by setting limits on your deposits. Here is the full list of tools available.

More About The Operator

Blackjack City is owned by White Hat Gaming, a well-known gambling operator with licenses in the UK, Malta, Canada and the US, ensuring fair and safe gambling. They have a portfolio of more than 20 sites including established UK casinos like Temple Nile and Dream Vegas. White Hat run the full service on all these sites including game integration, player management, cashier services and customer support.

Here are the company details:

Overview

Key Facts

Licensing

Customer Support

Responsible Gambling

Sign-Up Offer

100% Up To £300 And 25 Starburst Spins

Significant Terms: 18+. New players only. Min. deposit £20. Max. bonus bet is £5. Bonus spins on selected games only and must be used within 72 hours. Winnings from Bonus spins credited as bonus funds and capped at £100. Bonus funds expire in 30 days, unused bonus funds will be removed. Welcome Offer is 100% match up to £300 + 25 bonus spins on your 1st deposit. Bonus funds are separate to Cash funds, and are subject to 40x wagering the total bonus & cash. Only bonus funds count towards wagering contribution. Affordability checks apply. Terms apply. Please Gamble Responsibly. BeGambleAware.org Ts and Cs Apply

Key Terms

• Minimum Deposit: £20
• Maximum Bonus: £300 and 25 Starburst Spins

Deposit Bonus

• Wagering Requirements: 40x Bonus plus deposit. Example: For a £20 deposit you get a £20 bonus. You'll need to wager £1,600 (£20+£20 * 40) before the bonus and winnings are converted into real cash for withdrawal. If you withdraw your original deposit before meeting the wagering requirements then your bonus and winnings will be forfeited.
• Expiry: You have 30 days from the time of your deposit to meet the wagering requirements. If you do not meet the wagering requirements in this time then the bonus and winnings will be forfeited.
• Game Contributions To Wagering: This is a slots-only offer. Only wagering on slots counts towards the wagering requirements.
• Maximum Cashout From Bonus: There is no limit on the amount you can cash out from winnings generated with your bonus.

Free Spins 

• Wagering Requirements: Winnings are credited as bonus funds. An amount equivalent to 40x the value of your winnings must be wagered before your free spins winnings are converted into real cash.
• Expiry: Free spins that are unused will expire 3 days after the first deposit.
• Maximum Winnings: The free spins have a cap on potential winnings of £100.

Cashier

Related Sites

All these sites are run by the same operator as Blackjack City. That means they are under the same license and offer similar games, payment options and promotions.

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review

Visit Site Read Review